JESSICA DJENGUE
HR Consultant / Talent Acquisition Specialist
Brussels,BRU
Work Preference
Summary
13 years of experience in people management, and talent acquisition Bilingual FR/EN with strong interpersonal skills Proven experience in recruitment, team development, and operational standards HR metrics optimization: productivity, absenteeism, turnover Ongoing HRCI certification
Overview
13
13
years of professional experience
3
3
Certification
Work History
Multi-site manager
AUTOGRILL
Brussels
05.2022 - Current
- Key achievement: training and coaching of 14 employees with an internal promotion rate of 57%
- Managed full-cycle recruitment for 30+ employees: sourcing, screening, interviewing, and onboarding employees (baristas, shift supervisors and students).
- Developed and delivered comprehensive training programs (customer service, hygiene, stress management)
- Monitored and analyzed HR metrics: productivity, absenteeism, turnover
- Implemented performance tracking systems and conflict resolution protocols
- Collaborated with Finance, Quality, and Safety departments to optimize operations
Operational and HR consultant for hospitality businesses
INDEPENDENT CONSULTANT
Brussels
06.2023 - 11.2025
- Key achievements: 3x faster hiring process, 2x lower staff turnover and 75% consulting client retention
- Advised 4 establishments on operational optimization
- Developed customized recruitment strategies
- Implemented sales enhancement programs and staff training
- Provided crisis management support during peak seasons and staffing shortages
Shift supervisor
AUTOGRILL
Brussels
08.2018 - 05.2022
- Supervised daily operations of a 5-person team
- Conducted onboarding and on-the-job training for new hires (Shift Trainer role)
- Ensured compliance with Autogrill and AFSCA quality and hygiene standards
- Managed inventory, ordering, and cash handling procedures
Barista trainer
AUTOGRILL
Brussels
07.2012 - 08.2018
- Led onboarding process for new team members
- Maintained high customer satisfaction standards
- Supported daily store operations and service consistency
Education
Master - Labour Sciences
Université Libre de Bruxelles (ULB)
01.2020
Bachelor - Social Work, Psycho-educational Support
Haute École de Bruxelles (HEB)
01.2014
Skills
- Full-cycle talent acquisition
- Employee development and training programs
- Performance, sales and stakeholder management
- Team leadership and staff management
- Operational planning, HR metrics
- Conflict resolution
- HORECA sector expertise
- Business needs analysis and results driven
- Performance driven and ability to thrive in high-pressure environments
- Customer service-focused
- Problem-solving abilities
- Microsoft Office
Websites
Certification
- Human Resource Associate, in progress, HR Certification Institute (HRCI)
- Conflict Management, 2024, Autogrill Academy
- Productivity Optimization, 2023, Autogrill Academy
- Absenteeism Management, 2023, Autogrill Academy
Languages
French
English
Italian
Personal Information
Title: HR Consultant
Work Availability
monday
tuesday
wednesday
thursday
friday
saturday
sunday
morning
afternoon
evening
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Interests
Music (singing)
Art
Sport
Software
Microsoft Office
Proteams
Corsa
Ibos
Timeline
Operational and HR consultant for hospitality businesses
INDEPENDENT CONSULTANT
06.2023 - 11.2025
Multi-site manager
AUTOGRILL
05.2022 - Current
Shift supervisor
AUTOGRILL
08.2018 - 05.2022
Barista trainer
AUTOGRILL
07.2012 - 08.2018
Master - Labour Sciences
Université Libre de Bruxelles (ULB)
Bachelor - Social Work, Psycho-educational Support
Haute École de Bruxelles (HEB)