Bonjour, je m'appelle
Jessica Djengue
HR Consultant / Talent Acquisition Specialist / Recruitment Officer
Brussels
Profil professionnel
13 years of experience in people management, and talent acquisition Bilingual FR/EN with strong interpersonal skills Proven experience in recruitment, team development, and operational standards HR metrics optimization: productivity, absenteeism, turnover Ongoing HRCI certification
Vue d'ensemble
13
years of professional experience
8
years of post-secondary education
3
Certification
Expérience
AUTOGRILLBrussels
Multi-site manager
05.2022 - Current
Aperçu du poste
- Key achievement: training and coaching of 14 employees with an internal promotion rate of 57%
- Managing full-cycle recruitment for 30+ employees: sourcing, screening, interviewing, and onboarding employees (baristas, shift supervisors and students).
- Developing and delivering comprehensive training programs (customer service, hygiene, stress management)
- Monitoring and analyzing HR metrics: productivity, absenteeism, turnover
- Implementing performance tracking systems and conflict resolution protocols
- Collaborating with Finance, Quality, and Safety departments to optimize operations
- Receiving and processing stock using inventory management system.
- Developing plans and strategies to promote continuous improvement.
- Offering friendly, efficient customer service and handled challenging situations with ease.
- Writing reports outlining project progress and results.
- Completing opening and closing procedures, from product replenishment to budget control.
INDEPENDENT CONSULTANTBrussels
Operational and HR consultant for hospitality businesses
06.2023 - 11.2025
Aperçu du poste
- Key achievements: 3x faster hiring process, 2x lower staff turnover and 75% consulting client retention
- Advised 4 establishments on operational optimization
- Developed customized recruitment strategies
- Implemented sales enhancement programs and staff training
- Provided crisis management support during peak seasons and staffing shortages
- Collaborated closely with department managers, fostering better communication across teams.
- Aligned business objectives with staff development for enhanced productivity.
AUTOGRILLBrussels
Shift supervisor
08.2018 - 05.2022
Aperçu du poste
- Supervised daily operations of a 5-person team
- Conducted onboarding and on-the-job training for new hires (Shift Trainer role)
- Ensured compliance with Autogrill and AFSCA quality and hygiene standards
- Managed inventory, ordering, and cash handling procedures
- Managed shift operations whilst ensuring customer satisfaction.
- Controlled the continuous operation of sales activity, making real-time decisions to ensure production requirements were met to task specifications.
- Assisted in preparing weekly schedules, ensuring adequate staffing at all times.
- Managed staff schedules, ensuring required coverage to meet shift needs within budget.
- Controlled the continuous operation of [Type] activity, making real-time decisions to ensure production requirements were met to task specifications.
AUTOGRILLBrussels
Barista trainer
07.2012 - 08.2018
Aperçu du poste
- Led onboarding process for new team members
- Maintained high customer satisfaction standards
- Supported daily store operations and service consistency
- Exhibited knowledge of various coffee blends for enhanced customer experience.
- Warmly greeted and served customers, promptly processing payments to minimise wait times.
Formation
Université Libre de Bruxelles (ULB)Brussels
Master's Degree from Labour Sciences
09.2010 - 07.2014
Haute Ecole de Bruxelles (Defré)Brussels
Bachelor's Degree (Bachelor) from Bachelor in Social Work, Psycho-educational
09.2010 - 07.2014
Compétences
- Full-cycle talent acquisition
- Employee development
- Training programs
- Performance management
- On-Boarding processes
- HR metrics
- Team leadership
- Operational planning
- Conflict resolution
- Mediation
- Quality assurance
- HORECA sector expertise
- Business needs analysis
- Solution design
- Results driven
- Performance driven
- Ability to thrive in high-pressure environments
- Microsoft Office
- Protime
- Ibos
- Corsa
Certificats
- Human Resource Associate, in progress, HR Certification Institute (HRCI)
- Conflict Management, 2024, Autogrill Academy
- Productivity Optimization, 2023, Autogrill Academy
- Absenteeism Management, 2023, Autogrill Academy
Informations complémentaires
- Music
- Art
- Sport
Languages
French
Bilingual
English
Fluent
Italian
Fundamentals
Disponibilités
Voir mes disponibilités professionnelles
Non disponible
Disponible
lundi
mardi
mercredi
jeudi
vendredi
samedi
dimanche
matin
après-midi
soirée
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Chronologie
Operational and HR consultant for hospitality businesses
INDEPENDENT CONSULTANT
06.2023 - 11.2025
Multi-site manager
AUTOGRILL
05.2022 - Current
Shift supervisor
AUTOGRILL
08.2018 - 05.2022
Barista trainer
AUTOGRILL
07.2012 - 08.2018
Université Libre de Bruxelles (ULB)
Master's Degree from Labour Sciences
09.2010 - 07.2014
Haute Ecole de Bruxelles (Defré)
Bachelor's Degree (Bachelor) from Bachelor in Social Work, Psycho-educational
09.2010 - 07.2014