Jens Casier
Milan
Summary
Young professional driven to provide top performance and commitment to service excellence. Ready to learn new skills from a dynamic team and bring value to this team through dynamic, creative and an eagerness to prove myself to you, that I can be from great value to the team.
Overview
4
4
years of professional experience
Work History
Seafreight Customer Care Specialist
Kuehne + Nagel
12.2022 - 02.2024
- Established a reputation for providing outstanding customer support, receiving numerous accolades from both customers and colleagues.
- Responded to customer requests, offering excellent support and tailored recommendations to address needs.
- Create and follow-up on bookings.
- Compared prices and was always aware of the market of logistics continuously.
- Responsible for numerous clients and all input in the systems.
- Always providing the best client service possible by providing all information they need within a clear and formal way.
- Took ownership of customers issues to follow problems through to resolution.
- Collaborated with sales team members to stay current on inventory levels, complete accurate orders, and resolve item issues.
- Sought ways to improve processes and services provided.
Documentation Specialist
Kuehne + Nagel
01.2020 - 12.2021
- Created all documents required by clients and carriers.
- Responsible for all information on the documents.
- Extremely precise and neat work.
- Being able to remain calm under heavy (time)pressure.
- Be able to work in a team but also on your own.
- Concentration has to be on point.
Education
Certified Nutrition Coach - Nutrition Sciences
NASM
America02.2024
High-School Degree - Business Economics
Self-Education
Brussels, Belgium07.2019
Skills
- Reliable
- Fast and Precise
- Stress Management
- Listening and Adjusting
- Fast-learner
- Quality Assurance
- Calm and Professional Under Pressure
- Customer Relationship Management (CRM)
- Creative
Hobbies
Travelling around the world and experiencing new cultures through local people, this allows me to gain more knowledge about this world.
Sports is also one of my favorites, I am very active and love to sport!
Basketball is my passion and personally I have played football in professional clubs as a youngster. Aswell as table tennis, I have represented Belgium twice proudly.
Fitness and Nutrition is a keyrole in my life and has driven to become a better person every day.
I find completion in the gym by providing helpful information to others, aswell as for myself to become the best version of myself in a healthy way.
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Seafreight Customer Care Specialist
Kuehne + Nagel
12.2022 - 02.2024
Documentation Specialist
Kuehne + Nagel
01.2020 - 12.2021
Certified Nutrition Coach - Nutrition Sciences
NASM
High-School Degree - Business Economics
Self-Education
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