JEAN-FRANCOIS DESIRE MUKENGESHAYI

Work History

Senior Agile Scrum Master for Remote Teams

PWC Belgium

Brussels

01.2023 - 06.2023

Led 2 Remote IT development teams in Agile Way of Working, for the implementation of e-commerce platform for BRIDGESTONE EUROPE. Technologies: CMS, Adobe Enterprise Management AEM, Magento, MS Dynamics D365.
Facilitated teams' adherence to PWC/Bridgestone defined Agile Process and ensure Teams work together effectively. Using JIRA, Confluence,
Facilitated cross-Functional meetings to ensure alignment between Business / Functional / Technical Teams while driving Agile adoption throughout different stakeholders.
Organized and Drove Remotely different Agile Meetings: Sprint planning, Backlog refinements, Sprint Retrospective, Daily Stand-ups, to reinforce Agile-way-of-working among Project teams.
Coordinated continually with key stakeholders (Product Owners, Business Analysts, Technical Leads) to prioritize Team's Backlog items to ensure alignment with business objectives;
Provided guidance to Technical teams on Agile Scrum principles, best practices and processes to ensure successful delivery of projects.

Senior Digital Supply Chain Engineer

Lanark BV

Antwerpen

08.2021 - 05.2022

Assisted in Project setup for implementation of New Warehouse Management System (WMS) for a Logistics / Warehouse Client in Flanders.
Provided technical expertise on design specifications of the implementation for P&G Client on Pre-study for implementation of new WMS;
Conducted Research into a new electronic-signature Platform to integrate with Salesforce as part of Digitalization of Sales Workflow Processes at TALENCO Engineering (Antwerp).
Designed and Implemented "PDF Butler" as e-Signature Platform for TALENCO, as document generation, integrated with Salesforce, for Quotes and Invoicing documents sending electronically.
Achieved successful delivery of the project within planned timeframe and Budget.

SAFe Scrum Master for Salesforce Deployment

Baxter World Trade

Braine L'Alleud

01.2017 - 06.2020

Led REMOTE Salesforce Development Teams (up to 4 Agile Teams) during the deployment of Salesforce as new CRM Platform for Baxter Global Customer Service;
Participated in PI Meetings Preparation (Agile SAFe) - Definition of Next PI Scope, Features Prioritization, Teams Backlong content definition with Product Owners;
Participated in feature design discussions, offering insights from an Agile perspective when necessary.
Facilitated Scrum ceremonies, such as Sprint Planning, Daily Stand-Ups, Retrospectives and Reviews, Ensuring that Agile Teams Work effectively and apply Agile Principles;
Acted as a servant leader to the development team by removing impediments and resolving conflicts.
Monitored progress of sprints, providing visibility into project status for stakeholders.

IT CRM Technical Delivery Manager

Baxter World Trade

Braine L'Alleud

04.2015 - 06.2020

Served as the Primary Point of Contact for all Projects related to CRM Platform (Oracle/Siebel) - Deployed in 17 Countries EMEA.
Maintaining Strong Relationship with Key Stakeholders: Internal IT Support; Infrastructure Teams; Databases; Data Center; Customer Service Business Leaders; Key Users; Customer Service Managers;
Developed and Maintained strong Relationship with Internal project sponsors for New Projects Initiatives;
Initiated and Led multiple projects on CRM platform: Upgrade for new Releases; Upgrade of infrastructure; Implementation for new Business initiatives;
Initiated setting up of automated processes within the CRM system to improve customer experience.
Implemented new features and updates as part of ongoing optimization process.

IT Technical Team Lead

Baxter World Trade

Braine L'Alleud

01.2012 - 05.2015

Responsible for Oracle/Siebel IT Technical consultants (up to 10), during deployment of new CRM/ERP Technologies at Baxter Customer Services in EMEA;
Provided leadership and guidance to CRM Technical team, ensuring Design, Development, Technical Development and Release for CRM solution in alignment with Baxter Europe SDLC and QA/VAL standards.
Supporting the Delivery Manager in developing Release plans for future projects, initiatives and objectives.
Coordinated Resources assignments across multiple projects and Releases - Maintaining Projects goals within budget constraints.
Continually Identified opportunities for process improvements, implementing changes when required.

IT CRM Applications Specialist (EMEA)

Baxter World Trade

Braine L'Alleud

10.2008 - 01.2012

Provided Leadership on new initiatives around CRM Technology deployment for Baxter Customer Services: Integration with telephony, Integration with email system; Integration with web portals;
Engaged in negotiations with contact centre solution providers for platform selection, to secure licenses and contracts
Involved as Technical Lead/Project manager in Deployment of CRM for Baxter in Belgium, Holland, Germany, and Nordic regions;
Designed and implemented various business processes within CRM system, specifically focusing on homecare and contact management
Orchestrated development of patient portal platform and oversaw its integration with homecare CRM Business Processes.

Summary

Overview

Work History

Senior Agile Scrum Master for Remote Teams

Senior Digital Supply Chain Engineer

SAFe Scrum Master for Salesforce Deployment

IT CRM Technical Delivery Manager

IT Technical Team Lead

IT CRM Applications Specialist (EMEA)

Education

Masters in computer sciences -

Bachelor of Science - ELETRONICS/MECHANICS

Skills

Websites

Certification

Languages

Work Status

Timeline

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