Call Centre Agent - Summer Student Job
EBTS Pro Assist
08.2024 - 09.2024
- Registered clients, mainly logistics companies, calling in roadside breakdowns and technical issues with their vehicles.
- Resolved clients issues by arranging mechanics to come on site or by making appointments at a workshop upon clients request.
- Followed-up on assistance requests to ensure client was helped in a satisfactory manner.
- Maintained accurate and detailed communication between workshop/mechanic, client and driver for quick response times and efficient operations.
- Informed clients of breakdown policies and procedures.
- Maintained accurate records of client communications, workshop reports and other relevant documentation for seamless operations within the agency.
- De-escalated and forwarded customer complaints to corresponding departments using punctual, polite and professional service.
