Janet Oluwagbohunmi
Zele
Summary
I'm an experienced and collaborative Supervisor leading team members on-time job completion. Assign tasks, train employees, provide feedback, mediate interpersonal conflicts, and implement company procedures. Excellent communication and listening skills. Provide leadership and vision that drives teams to meet goals.
Overview
17
17
years of professional experience
Work History
Supervisor Flanders
Exact Systems
Oostakker Ghent, Belgium
01.2023 - Current
- Make more than 30 work instructions
- Create more than 40 orders and Make more than 30 work instructions on the extranet
- Startup more than 40 different projects and Train more than 50 operators.
- Oversaw daily operations of the department, ensuring smooth workflow and timely completion of tasks.
- Applied strong leadership talents and problem-solving skills to maintain team efficiency and organize workflows.
- Handled customer complaints, resolved issues, and adjusted policies to meet changing needs.
- Monitored workflow to improve employee time management and increase productivity.
- Improved customer satisfaction with timely response to inquiries, addressing concerns, and finding effective solutions.
- Maintained compliance with company policies, objectives, and communication goals.
- Resolved conflicts among team members promptly, maintaining a harmonious working environment conducive to productivity.
- Collaborated with other departments to achieve organizational goals, fostering teamwork across various functions.
- Enforced rules and regulations outlined in the company manual to set forth expectations comprehensibly and consistently.
- Conducted routine inspections to check quality and compliance with established specifications.
- Developed staff skills through targeted training programs, resulting in improved performance and career growth opportunities.
- Cultivated strong relationships with key clients or stakeholders through consistent communication and excellent service delivery.
- Gathered, organized and input information into digital database.
- Facilitated collaboration between team members on projects requiring cross-functional expertise for successful outcomes.
Assistant Store Manager
Lidl Belgium & Luxemburg
Lochristi
01.2022 - 01.2023
- Organize sales and product demonstrations
- Collaborate with team leads on setting and achieving team-specific goals.
- Managed cash registers efficiently, ensuring accurate transactions, balancing drawers daily, and minimizing discrepancies.
- Managed opening and closing procedures and recommended changes to enhance the efficiency of daily activities.
- Enhanced store appearance for increased sales by maintaining cleanliness and implementing strategic merchandise displays.
- Assisted the Store Manager in analyzing sales data to identify trends and make informed decisions for improving overall store performance.
- Rotated merchandise and displays to feature new products and promotions.
- Attending to over 50 clients daily.
Quality Control Officer
CWS
Lokeren, Belgium
08.2017 - 01.2022
- Detailed inspections and standardized quality control performed on over 30,000 customer work uniforms per day
- Collaboration with supervisors and colleagues to achieve company goals and objectives.
- Kept equipment operating and in good condition by performing quality checks and calling in for repairs when needed.
- Collaborated with production teams to identify areas for improvement and implement corrective actions for better product outcomes.
- Played integral part in new product development projects by providing valuable input on quality considerations and potential obstacles.
- Maintained up-to-date knowledge of industry best practices through regular professional development opportunities, leading to increased proficiency in role responsibilities.
- Approved incoming materials by confirming specifications and taking measurement tests.
Volunteer Worker
Overmolen
Brussels, Belgium
11.2018 - 03.2019
- Client data is entered into the company database and updated details, including clients' contacts and delivery dates to keep information up-to-date
- Organized and maintained over 20 clients' files and document management systems by coordinating, and archiving all files.
- Managed administrative tasks such as scheduling, record-keeping, and budgeting for program success.
Logistics Assistant
Partena
Ghent, Belgium
11.2018 - 03.2019
- Provided quality service to at least 4-8 customers per week
- Received and emailed customer cheque payments to employer.
Managerial Role Internship
WEBA
Ghent, Belgium
11.2015 - 11.2015
- Keep the department on track to meet sales and profit targets by minimizing waste and seizing opportunities to generate revenue
- Assisted team members in coordinating office activities, updating team members, and managing products request for consistent delivery of quality products and services
- Led meetings with more than 10 contractors daily to discuss project requirements, scope, milestones, and regulatory compliance.
- Gained valuable experience working within a specific industry, applying learned concepts directly into relevant work situations.
- Supported staff members in their daily tasks, reducing workload burden and allowing for increased focus on higher-priority assignments.
Maintenance Officer
Klim Lagere School
Ghent, Belgium
11.2012 - 06.2015
- Carried out routine maintenance of over 5 classrooms and school compound.
- Enhanced safety standards by ensuring all equipment was properly maintained and compliant with regulations.
Bank Teller
Bankphb/Keystone Bank
Palm-Groove, Lagos State
10.2008 - 12.2010
- Vault in and out of Cash.
- Processed over 100 customer transactions promptly daily, minimizing wait times.
- Managed high-volume transactions during peak hours while maintaining attention to detail, ensuring seamless customer experience.
- Balanced cash drawers accurately, minimizing discrepancies in financial records.
- Answered customer inquiries regarding account balances, transaction history, service charges, and interest rates.
- Established trust with clients by maintaining confidentiality and protecting sensitive financial information.
- Answered telephone inquiries on checking and savings accounts, loans, and lines of credit.
- Provided exceptional customer service, resulting in increased client retention and loyalty.
- Reconciled cash drawer and resolved discrepancies.
- Educated customers on use of banking websites and mobile apps.
- Provided customer records, account statements, and copies of checks.
- Identified fraudulent activities by diligently monitoring transactions and reporting suspicious activity to management.
- Contributed to welcoming branch environment by maintaining clean and organized workspace for both staff members and customers alike.
- Educated customers on banking products, enabling them to make informed decisions about their finances.
- Completed highly accurate, high-volume money counts via both manual and machine-driven approaches.
- Logged cashier's checks and other transactions to maintain accurate account records.
- Turned in excess cash to maintain drawer security.
- Assisted customers with compromised debit cards and issued new credentials.
- Placed orders for customer checks and verified starting numbers.
- Removed mutilated currency from circulation.
Office Assistant
Swift & More
Osborne Estate Ikoyi, Lagos
06.2008 - 10.2008
- Filing of 5 to 10 court cases weekly, Executed record filing system to improve document organization and management.
- Managed daily data entry and kept clerical information accurate and up-to-date.
- Maintained confidentiality in handling sensitive information while performing administrative tasks.
- Enhanced office efficiency by managing schedules, organizing files, and maintaining clean workspace.
- Welcomed office visitors and alerted staff to arrivals of scheduled appointments.
- Delivered clerical support by handling range of routine and special requirements.
- Interacted with customers by phone, email, or in-person to provide information.
Account Officer
Equipment Business And Allied Services
Allen-Avenue Ikeja, Lagos Nigeria
01.2007 - 06.2008
- Processed more than 50 invoices and expenses daily using QuickBooks to facilitate on-time payment and withdrawals
- Handled all bank transactions, including foreign currency transactions
- (cash deposit and withdrawals, and also requested bank statements daily)
- Extensive collaboration with auditors during preparatory and year-end audit processes.
- Enhanced accuracy in account reconciliations by closely reviewing transactions for discrepancies or errors before finalizing financial statements.
- Inspected account books and recorded transactions.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
Education
Management And Leadership Level 5 Award - Management And Leadership
Chartered Management Institute
United Kingdom06.2021
Management And Leadership Growing As A Manager - Management And Leadership Growing As A Manager
The Open University/ Future Learn
United Kingdom03.2021
Management And Leadership: Leading A-team -
Future Learn/ The Open University
Online United Kingdom02.2021
Social Leadership - Social Leadership
Humanitarian Leadership Academy
Online United Kingdom05.2020
People Management And Personnel Development - People Management And Personnel Development
Chartered Institute of Personnel And Development
Online United Kingdom02.2020
Pedagogy Of The Young Kind - Pedagogy Of The Young Kind
Artevelde University of Applied Sciences
Ghent09.2019
Diploma Nederland’s Language Course - Nederland’s Language Course Level 1-9
Het Perspective Language Education
Ghent06.2019
International Business Management - International Business Management
Artevelde University of Applied Sciences
Ghent06.2015
National Diploma: Accounting - Accounting
Lagos State Polytechnic
Lagos, Nigeria06.2006
Skills
- Responsible
- Friendly
- Goal and results-oriented
- Communicative
- Stress resistant
- Flexibility
- Team player
- Microsoft Office
- Training and mentoring
- Staff Management
- Employee Motivation
- Operations Management
Languages
English
Dutch
Timeline
Supervisor Flanders
Exact Systems
01.2023 - Current
Assistant Store Manager
Lidl Belgium & Luxemburg
01.2022 - 01.2023
Volunteer Worker
Overmolen
11.2018 - 03.2019
Logistics Assistant
Partena
11.2018 - 03.2019
Quality Control Officer
CWS
08.2017 - 01.2022
Managerial Role Internship
WEBA
11.2015 - 11.2015
Maintenance Officer
Klim Lagere School
11.2012 - 06.2015
Bank Teller
Bankphb/Keystone Bank
10.2008 - 12.2010
Office Assistant
Swift & More
06.2008 - 10.2008
Account Officer
Equipment Business And Allied Services
01.2007 - 06.2008
Management And Leadership Level 5 Award - Management And Leadership
Chartered Management Institute
Management And Leadership Growing As A Manager - Management And Leadership Growing As A Manager
The Open University/ Future Learn
Management And Leadership: Leading A-team -
Future Learn/ The Open University
Social Leadership - Social Leadership
Humanitarian Leadership Academy
People Management And Personnel Development - People Management And Personnel Development
Chartered Institute of Personnel And Development
Pedagogy Of The Young Kind - Pedagogy Of The Young Kind
Artevelde University of Applied Sciences
Diploma Nederland’s Language Course - Nederland’s Language Course Level 1-9
Het Perspective Language Education
International Business Management - International Business Management
Artevelde University of Applied Sciences
National Diploma: Accounting - Accounting
Lagos State Polytechnic