Hi, I’m
Jan Neys
Ternat
Summary
Dynamic manager with a proven track record at Quick, excelling in strategic planning and team leadership. Enhanced customer satisfaction through effective conflict resolution and rigorous quality control, while successfully managing budgets to boost profitability. Skilled in crisis management and risk mitigation, fostering a high-performing, agile workforce.
Overview
34
years of professional experience
1
Certificate
Work History
Quick
Manager
01.2006 - Current
Job overview
- Accomplished multiple tasks within established timeframes.
- Managed and motivated employees to be productive and engaged in work.
- Maximized performance by monitoring daily activities and mentoring team members.
- Cross-trained existing employees to maximize team agility and performance.
- Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
- Controlled costs to keep business operating within budget and increase profits.
- Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.
- Maintained professional, organized, and safe environment for employees and patrons.
- Built high-performing teams through effective recruitment, onboarding, and talent development initiatives.
- Achieved departmental goals by developing and executing strategic plans and performance metrics.
- Managed budgets effectively, ensuring optimal financial performance while investing in necessary resources for business growth.
- Mentored junior team members for career advancement, fostering a pipeline of future leaders within the organization.
- Enhanced product quality by instituting rigorous quality control procedures, resulting in fewer customer complaints.
- Defined clear targets and objectives and communicated to other team members.
- Negotiated favorable terms with suppliers, cutting operational costs while maintaining quality of service.
- Launched quality assurance practices for each phase of development
Carestel Autogrill
Crisis Manager
01.1992 - 12.2006
Job overview
- Evaluated post-crisis performance with detailed after-action reports, identifying areas for improvement and adjustment in future plans.
- Mitigated potential crises by proactively identifying risks and implementing preventative measures.
- Developed comprehensive crisis management plans, resulting in a more prepared and confident workforce.
- Led cross-functional teams in executing contingency plans during high-pressure situations, minimizing operational disruption.
- Facilitated emergency management training for staff and conducted emergency drills.
- Reducing the foodcost
- Reducing labour costs
- Supervision of compliance with all company standards and methods
- For the company, receiving all control authorities concerning food safety (ISO, Food Agency)
Education
Sint-JozefinstituutLeuven
High School Diploma
06-1992
Skills
- Decision-making
- Time management
- Team leadership
- Customer service
- Strategic planning
- Relationship building
- Staff training and development
- Operations management
- Verbal and written communication
- Documentation and reporting
- Staff management
- Project planning
- Performance management
- Negotiation
- Budget control
- Product management
- Business planning
- Sales techniques
- Employee onboarding
- Clear communication
- Safety procedures
- Coaching and mentoring
- Inventory management
- Risk management
- Data analysis
- Time management abilities
- Self motivation
- Team building
Certification
- CM - Certified Manager Certification
- CPM - Certified Professional Manager
- Quality Training - 1993
- HR training License - 1992-2024
- Certified sales , Carestel - 1993
Languages
French
Elementary (A2)
English
Elementary (A2)
German
Elementary (A2)
Timeline
Manager
Quick
01.2006 - Current
Crisis Manager
Carestel Autogrill
01.1992 - 12.2006
Sint-Jozefinstituut
High School Diploma