Jamie Brabant
Wolvertem
Summary
Program management professional with proven track record in leading cross-functional teams and driving project success. Skilled in strategic planning, risk management, and resource allocation. Known for adaptability, problem-solving, and fostering collaboration to achieve results. Proficient in optimizing processes and aligning initiatives with organizational objectives. Demonstrated leadership and strategic planning skills.
Overview
12
12
years of professional experience
Work History
Program Manager
Circet Benelux
09.2018 - Current
- Managed and supervised administrative and daily program operations, complying with policies and regulations.
- Established strong relationships with key stakeholders, ensuring support for program initiatives.
- Developed strategic plans, setting clear objectives and achievable milestones for the team.
- Managed cross-functional teams for successful project completion within deadlines and budgets.
- Facilitated workshops and conducted one-on-one training to educate team members.
- Conducted comprehensive program evaluations, identifying areas for improvement and recommending actionable solutions.
- Managed multiple strategic projects with numerous sub-projects or workstreams.
- Identified program obstacles and communicated possible impacts to team.
- Coached team members on professional development opportunities, contributing to improved overall performance.
- Utilized data-driven decision-making approaches to inform strategy development and optimize outcomes.
- Improved program efficiency by streamlining processes and implementing time-saving solutions.
- Increased customer satisfaction through effective communication of program goals and expectations.
- Developed and maintained logistics workflows, procedures and reports.
- Conception HLD and LLD from A to Z
- Data analyze and manipulations
- Managed team of 27 employees to maintain smooth-running operations of shop floor.
- Invoicing
- Preparations of the budget
- KPI
Floor Manager
Acorn Stairlifts
04.2015 - 11.2017
- Oversaw employee performance, corrected problems, and increased efficiency to maintain productivity targets.
- Made personal recommendations for customers by sharing product knowledge and demonstrating product.
- Assisted customers in locating desired products quickly and provided knowledgeable advice on selections when needed.
- Managed team 22 employees to maintain smooth-running operations of shop floor.
- Improved customer satisfaction by addressing and resolving concerns promptly and efficiently.
- Coordinated with other departments to ensure seamless workflow across all areas of the store operation.
- Opening of new office in a different country ( search of location, market research, recruitment, training, etc)
- Negotiations price, needs, etc.
Sales Support Assistant
Avnet Technology Solutions
10.2012 - 01.2015
- Resolved client billing disputes swiftly, maintaining positive relationships while protecting company profits.
- Taking care of all incoming order
- Reduced errors in order processing by carefully reviewing orders before submission to fulfillment teams.
- Served customers with knowledgeable, friendly support at every stage of shopping and purchasing.
- Leveraged CRM software effectively to track client interactions and optimize follow-up efforts.
- Improved customer satisfaction with prompt and accurate responses to inquiries and concerns.
Education
Sport/Animation
Saint Julien-Parnasse
Social Law / Animation
De Mot-Couvreur
Skills
- Smartwork, QGIS
- Office 365, Outlook
- Word, Excel, PowerPoint
- Team leadership and direction
- Multitasking Abilities
- Adaptability
- Problem-solving aptitude
- Procedure improvements
- Team training and development
- Documentation proficiency
Additional Information
- Certifier EHBO
- Reading
- Music
- Pastry
- Board game
- All activity
Languages
Français
Bilingual or Proficient (C2)
Anglais
Advanced (C1)
Néerlandais
Upper intermediate (B2)
Timeline
Program Manager
Circet Benelux
09.2018 - Current
Floor Manager
Acorn Stairlifts
04.2015 - 11.2017
Sales Support Assistant
Avnet Technology Solutions
10.2012 - 01.2015
Sport/Animation
Saint Julien-Parnasse
Social Law / Animation
De Mot-Couvreur
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