JALIA NANTAMBI
Nevele
Summary
I am a self-starter with strong interpersonal skills. I work efficiently both as an individual contributor as well as along with a team. I seek new challenges and try to think out-of-the-box while looking for creative solutions to a given problem.
Besides the details given in my resume, I believe in character, values, vision, and action. I am a quick learner and believe in learning from my mistakes for I strongly feel that this virtue will take me ahead in life and career.I am a self-starter with strong interpersonal skills. I work efficiently both as an individual contributor as well as along with a team. I seek new challenges and try to think out-of-the-box while looking for creative solutions to a given problem.
Besides the details given in my resume, I believe in character, values, vision, and action. I am a quick learner and believe in learning from my mistakes for I strongly feel that this virtue will take me ahead in life and career.
Overview
6
6
years of professional experience
Work History
Branch Customer Service Officer
United Bank For Africa
08.2022 - 10.2022
- Enhanced customer satisfaction by promptly addressing and resolving inquiries and concerns.
- Assisted colleagues during peak periods or staff shortages, demonstrating strong teamwork skills and adaptability.
- Handled escalated customer issues professionally, working towards swift resolutions while maintaining positive relationships.
- Contributed to the successful achievement of branch sales targets by actively promoting additional products and services when appropriate.
Cash Officer/ Teller Supervisor
United Bank For Africa
08.2020 - 07.2022
- Maintained accurate cash balances by diligently counting currency, checks, and other negotiable instruments.
- Improved customer satisfaction by efficiently processing cash transactions and providing prompt service.
- Enhanced operational efficiency by consistently reconciling daily transactions and resolving discrepancies.
- Supported branch operations by conducting regular audits of cash drawers and vaults, ensuring accuracy and compliance.
Teller
United Bank For Africa
09.2016 - 07.2020
• Performed daily cash handling and customer transactions.
• Ensured compliance with bank policies and financial regulations.
Education
Diploma In Computer Science - Information Technology
Kyambogo University
Jinja Road, Kampala Uganda12.2016
Skills
- Branch operations
- Customer Relations
- Banking Procedures
- Complaint Handling
Timeline
Branch Customer Service Officer
United Bank For Africa
08.2022 - 10.2022
Cash Officer/ Teller Supervisor
United Bank For Africa
08.2020 - 07.2022
Teller
United Bank For Africa
09.2016 - 07.2020
Diploma In Computer Science - Information Technology
Kyambogo University
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