Jake Madden
Berlin
Summary
Versatile and adaptable professional with experience across hospitality, sales, and horticulture. Recognized for strong communication skills, problem-solving ability, and a proactive work ethic. Adept at working under pressure, managing teams, and delivering exceptional customer service in fast-paced environments.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Front of House Manager
COZYMAZU
02.2024 - Current
- Performed cash handling activities and secured nightly bank deposits.
- Addressed guest concerns and resolved all issues to guests' satisfaction.
- Maintained positive team environment by encouraging teamwork and respect.
- Managed dinner and brunch services, bartending, and ceremonial tea events.
- Oversaw inventory management, ordering, and team scheduling.
- Led recruitment, interviewing, and training of new staff.
- Assisted in kitchen operations, including preparation and dinner service.
Kitchen Assistant
Coccodrillo
01.2023 - 12.2023
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Restocked supplies and prepared additional ingredients.
- Labeled and stored all food items correctly and checked expiration dates routinely.
Sales Assistant
Pilea Living
02.2022 - 11.2022
- Delivered customer service and managed transactions.
- Maintained plant stock, including pest control and care.
- Managed social media accounts and website content.
Bartender
Pretty Good People GmbH
06.2021 - 01.2022
- Provided bar service and event preparation for Campari Group functions.
Gardener
Airfield Estate
12.2017 - 03.2019
- Maintained ornamental and edible gardens, nursery work, and harvesting for the estate restaurant.
- Taxonomical audit of private cacti and succulent collection.
Education
Bachelor of Science - Horticulture Science
South East Technological University
Dublin09-2018
Skills
- Food safety compliance and Health code enforcement
- POS system operations
- Training and mentoring new staff
- Menu design and adaptation to feedback
- Employee scheduling and problem solving
- Independent and team-oriented
- Creative and detail-focused
Certification
- Food Safety and HACCP
- Manual Handling
- Lebensmittelpersonalhygiene (Rote Karte)
Languages
English
Bilingual or Proficient (C2)
German
Elementary (A2)
Timeline
Front of House Manager
COZYMAZU
02.2024 - Current
Kitchen Assistant
Coccodrillo
01.2023 - 12.2023
Sales Assistant
Pilea Living
02.2022 - 11.2022
Bartender
Pretty Good People GmbH
06.2021 - 01.2022
Gardener
Airfield Estate
12.2017 - 03.2019
Bachelor of Science - Horticulture Science
South East Technological University
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