Jackline Okwiri
Beochout
Summary
Organized and dependable candidate successful at managing multiple priorities with a positive attitude. Willingness to take on added responsibilities to meet team goals.
Overview
17
17
years of professional experience
Work History
Consolidation and Shipment Handling
DSV Estee Lauder (Logistics)
09.2023 - 03.2024
- Assisted in the development of company-wide policies related to consolidations, providing expertise on best practices.
- Worked closely with internal audit teams, addressing any concerns raised during audits for timely resolution.
- Collaborated effectively with cross-functional teams, ensuring accurate and complete information was gathered for consolidations.
- Developed strong relationships with foreign subsidiaries, fostering open communication lines for smooth consolidations.
- Prepared detailed reports on consolidated financials for management review, enabling informed decisionmaking.
- Contributed to the successful completion of annual external audits by providing timely support and accurate information regarding consolidations.
Sales Associate
Yama May
02.2019 - 06.2023
- Organized racks and shelves to maintain store visual appeal, engage customers, and promote specific merchandise.
- Handled cash transactions efficiently while adhering to company cash handling policies, ensuring accuracy in all financial exchanges.
- Built relationships with customers to encourage repeat business.
- Managed returns, exchanges and refunds in accordance with store policy.
- Maintained calm demeanor and professionally managed issues in busy, high-stress situations.
- Prepared merchandise for sales floor by pricing or tagging.
- Helped customers locate products and checked store system for merchandise at other sites.
- Solved customer challenges by offering relevant products and services.
- Increased sales revenue by building strong rapport with customers and recommending appropriate products based on their needs.
- Educated clients on current promotional offerings and products using persuasive selling tactics.
- Minimized wait times for customers during peak hours, maintaining a high level of customer satisfaction.
- Maximized profitability with strategic upselling techniques during one-on-one interactions with clients at the point of purchase.
- Stocked merchandise, clearly labeling items, and arranging according to size or color.
- Listened to customer needs and desires to identify and recommend optimal products.
- Provided exceptional services and pleasant shopping experiences to retail customers.
Administrative Assistant
Progetti Europa & Global PEG Engineering Company
11.2015 - 01.2019
- Answered multi-line phone system, routing calls, delivering messages to staff and greeting visitors.
- Maintained confidentiality of sensitive information by adhering to strict privacy policies and implementing secure filing systems.
- Delivered excellent customer service through prompt responses to client inquiries, addressing concerns effectively, and building strong relationships.
- Ensured accurate record-keeping with diligent data entry and database management for vital company information.
- Promoted a positive work environment through effective communication skills and fostering professional relationships among colleagues.
- Received and sorted incoming mail and packages to record, dispatch, or distribute to correct recipient.
- Coordinated office supply inventory management, proactively ordering necessary items before depletion to avoid workflow disruptions.
- Restocked supplies and placed purchase orders to maintain adequate stock levels.
- Assisted in onboarding new employees, providing training materials, and coordinating orientation schedules to ensure a smooth integration into the team.
- Sorted and distributed office mail and recorded incoming shipments for corporate records.
- Collaborated on special projects as assigned by leadership, contributing research findings or coordinating event logistics as needed for success.
- Streamlined invoice processing procedures to ensure timely payment of vendors while minimizing errors in financial records.
- Drafted correspondence and other documents for CEO and department heads in company's voice.
- Managed department budgets and generated financial reports for management review.
Front of House Receptionist
Lukoil Basra Iraq
08.2014 - 10.2015
- Self-motivated, with a strong sense of personal responsibility.
- Worked effectively in fast-paced environments.
- Skilled at working independently and collaboratively in a team environment.
- Proven ability to learn quickly and adapt to new situations.
- Worked well in a team setting, providing support and guidance.
- Demonstrated respect, friendliness and willingness to help wherever needed.
- Assisted with day-to-day operations, working efficiently and productively with all team members.
- Managed time efficiently in order to complete all tasks within deadlines.
- Passionate about learning and committed to continual improvement.
Hotel Executive Hostess
JA Hotels & Resorts Dubai
07.2008 - 01.2010
- Developed partnerships with local businesses or attractions that resulted in mutually beneficial promotional offers or packages targeting specific customer segments.
- Collaborated with cross-functional teams to develop and execute promotional events and initiatives.
- Successfully managed crisis situations, implementing effective resolution strategies that minimized potential negative impacts on the hotel''s reputation and operations.
- Optimized room allocation strategies to maximize occupancy rates while maintaining guest satisfaction levels.
- Improved overall guest experience by identifying areas of improvement in service quality using various feedback channels including surveys or online reviews.
- Developed innovative marketing strategies to attract new clientele and increase occupancy rates.
- Provided exceptional service and assistance to guests upon check-in.
- Greeted and assisted guests by gathering information pertaining to reservations or requests.
- Provided services efficiently and with high level of accuracy.
- Ensured compliance with industry regulations or certifications which contributed to maintaining the hotel''s excellent reputation in the market.
Telephone Operator
Intercontinental Hotel Nairobi
01.2007 - 07.2008
- Assisted colleagues with achieving task requirements, aiding team productivity and performance.
- Maintained detailed customer call and inquiry logs for performance monitoring.
- Maintained accurate records of calls placed and received.
- Reduced call waiting times by efficiently managing high call volumes and utilizing effective multitasking techniques.
- Promoted company values by delivering exceptional customer service in every interaction with both internal and external clients.
- Assisted callers with inquiries, providing accurate information about products, services, or company policies.
- Supported company operations by performing various administrative tasks such as data entry, filing, and scheduling appointments as needed.
Education
Bachelor of Arts - Diploma in Food And Beverage Sales And Production
Riat College
Kisumu KenyaLevel 1 Certificate in Customer Care
(Alison College
UKLevel 3 TSA Certificate Upselling
JA Hotels And Resorts
DubaiLevel 1 HSE
British Petroleum HQ
HQ IraqLevel 2 Certificate For Food And Hygiene
JA Hotels And Resorts
DubaiSkills
- Cash Flow Management
- Credit analysis
- Budget Planning
- Internal Controls
Languages
Dutch
Elementary (A2)
Timeline
Consolidation and Shipment Handling
DSV Estee Lauder (Logistics)
09.2023 - 03.2024
Sales Associate
Yama May
02.2019 - 06.2023
Administrative Assistant
Progetti Europa & Global PEG Engineering Company
11.2015 - 01.2019
Front of House Receptionist
Lukoil Basra Iraq
08.2014 - 10.2015
Hotel Executive Hostess
JA Hotels & Resorts Dubai
07.2008 - 01.2010
Telephone Operator
Intercontinental Hotel Nairobi
01.2007 - 07.2008
Bachelor of Arts - Diploma in Food And Beverage Sales And Production
Riat College
Level 1 Certificate in Customer Care
(Alison College
Level 3 TSA Certificate Upselling
JA Hotels And Resorts
Level 1 HSE
British Petroleum HQ
Level 2 Certificate For Food And Hygiene
JA Hotels And Resorts
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