Cross training,Travel, Cooking, Literature
İzgi Gizem Dinçsoy
Customer Success Manager
Anzegem
Summary
Dynamic and results-driven Supply Chain and Operations Leader with a proven track record in creating and implementing strategies that enhance end-to-end supply chain efficiency. Expertise in procurement, production, distribution, and risk management, underpinned by a hands-on approach in quality, development, and industrialization. Skilled in leading cross-functional teams, driving continuous improvement, and fostering autonomy across global networks. Demonstrated success in cost optimization, supplier management, and strategic decision-making, with a strong background in production enabling a comprehensive approach to overcoming operational challenges.
Overview
9
9
years of professional experience
3
3
Languages
Work History
Customer Success Manager
Decathlon
1 2023 - Current
- Orchestrate countries/network to optimize performance
- Collaborate with global and local teams to streamline supply chain processes and improve product utilization.
- Leverage customer satisfaction (CSAT) and effort score (CES) metrics to guide continuous improvements.
- Functionally support/lead worldwide operational process managers in pricing
- Analyzed customer feedback to identify areas for improvement, leading to enhanced product offerings.
- Assisted customers with onboarding and product setup to foster successful adoption and usage.
- Coordinated with internal teams to provide prompt support and address client needs efficiently.
- Analyzed customer data to identify trends and develop strategies to improve customer success metrics.
- Identified upsell opportunities through frequent account reviews, contributing to increased revenue generation.
- Streamlined customer onboarding process for accelerated product adoption and increased retention rates.
- Implemented effective communication strategies that fostered long-lasting connections with customers.
- Led process improvement and problem-solving efforts to create standard procedures and escalation policy for customer support team.
Operational Process Manager
Decathlon
08.2021 - 01.2023
- Spearheaded the Turkey Supply Strategy, developing frameworks to foster autonomy and excellence in supply chain management.
- Established and managed a system for operational excellence, ensuring products met cost, timing, and location requirements.
- Led cross-functional teams in process evaluation and improvements, achieving higher efficiency and performance consistency.
- Increased overall productivity by providing training and support for team members in best practices and techniques.
- Empowered team members to take ownership of their roles by providing clear expectations, guidance, and support in achieving personal performance objectives.
- Collaborated with cross-functional teams to identify areas of improvement, leading to increased efficiency across departments.
- Enhanced operational performance by conducting regular performance analysis and making necessary adjustments to processes.
- Contributed significantly towards achieving company goals through strategic planning, implementation of new technologies, and alignment with business objectives.
Supply Production Leader & Functional Support for Supply
Decathlon
09.2018 - 08.2021
- Negotiated supplier contracts and conducted sourcing to strengthen supplier networks.
- Led seasonal planning and capacity allocation in collaboration with brands, ensuring flexibility to meet customer demand.
- Reduced lead times through innovative supply methods, preventing stock issues and ensuring timely deliveries.
- Conducted financial risk assessments and optimized costing processes through BOM and CBD analyses.
- Key projects: Global SAP Trainer, Continuous Improvement (CI) in supply chain processes.
Quality Production Leader
Decathlon
09.2017 - 08.2018
- Oversaw supplier audit preparation, aligning with standards in supply, quality, and compliance.
- Conducted cost analyses and quality control, maintaining production schedules to ensure timely deliveries.
- Managed supplier development and approvals, including quality checks and sample approvals.
- Prepare and lead the suppliers for Audits (Supply, Quality, Social compliance & Environment)
- Follow up the production schedule for delivery on time
- Cross costing the samples with the suppliers, to find the suitable price
- Work with CBD (cost breakdown sheet) with certain BOM
Assistant Sourcing Merchandiser
Gap Inc.
09.2016 - 08.2017
- Sourced suppliers and managed contract negotiations, aligning production capabilities with business needs.
- Coordinated product development processes, working closely with finance and production teams.
- Answered customer questions regarding store merchandise, department information, and pricing.
- Track shipments & master sample approval production and transport being sure goods are ready & delivered in a good quality and on time
Education
Textile Engineer -
İstanbul Technical University
09.2010 - 08.2016
Skills
End-to-end Supply Chain Management
Interests
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