Ivana Ivanova
Kontich
Summary
Dynamic professional with extensive experience at Industrious, excelling in customer service and event coordination. Proven ability to enhance client satisfaction through effective team collaboration. Skilled in inventory management and administrative support, consistently delivering exceptional results in fast-paced environments.
Overview
5
5
years of professional experience
Work History
Front of House
Industrious
Brussels
06.2024 - 06.2025
- Managed customer check-ins and provided excellent first-point-of-contact service.
- Assisted with administrative duties and ensured smooth daily operations.
- Collaborated with the team to create a welcoming and professional environment.
- Orchestrated events and space bookings, ensuring seamless coordination and satisfaction for all clients.
Barista and Kitchen Aid
Lagom
Menton
09.2023 - 01.2024
- Designed inventive and distinctive beverage concoctions using expert knowledge in flavor combinations and ingredient pairing.
- Assisted in the smooth operation of kitchen and front-of-house activities, ensuring a seamless customer experience and enhancing overall service efficiency.
Waitress
Cocody Sun
Roquebrune-Cap-Martin
05.2023 - 08.2023
- Synchronized with culinary team to ensure prompt delivery of dishes.
- Maintained a clean and organized dining area.
Waitress
La Voglia
Menton
12.2022 - 05.2023
- Delivered exceptional customer service in a fast-paced environment.
Waitress
Pomodoro
Menton
05.2020 - 08.2020
- Managed bar inventory and ensured continuous service.
Education
Applied Foreign Languages -
University of Nice
France05.2023
ESABAC Dual Degree - Economics, LLCE (Languages, Literatures, and Foreign Civilizations)
Lycée Pierre Et Marie Curie
Menton, France06-2022
Skills
- Versatile
- Energetic
- Customer Focus
- Product Knowledge
- Beverage preparation
- Administrative support
- Team collaboration
- Event coordination
- Customer service
- Inventory management
- Microsoft office
- Social perceptiveness
Languages
Italian
First Language
English
Advanced (C1)
C1
Bulgarian
Advanced (C1)
C1
French
Proficient (C2)
C2
Dutch
Elementary (A2)
A2
Timeline
Front of House
Industrious
06.2024 - 06.2025
Barista and Kitchen Aid
Lagom
09.2023 - 01.2024
Waitress
Cocody Sun
05.2023 - 08.2023
Waitress
La Voglia
12.2022 - 05.2023
Waitress
Pomodoro
05.2020 - 08.2020
Applied Foreign Languages -
University of Nice
ESABAC Dual Degree - Economics, LLCE (Languages, Literatures, and Foreign Civilizations)
Lycée Pierre Et Marie Curie
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