ISMAIL RAMMAL
St gilles
Summary
Dynamic Senior Store Manager at Swapfiets with a proven track record in enhancing operational efficiency and profitability. Skilled in budget oversight and staff training, I excel in fostering teamwork and delivering exceptional customer service. My leadership has driven significant improvements in warehouse management and team performance, ensuring compliance and quality standards.
Overview
19
19
years of professional experience
2
2
Certifications
Work History
Senior Store Manager
Swapfiets
Ixelles
01.2023 - 11.2024
- Manage budgets and forecasts
- Analyze financial data to identify trends and inform strategies for profitability
- Formulate strategic and operational objectives
- Ensure all operations are carried on in an appropriate, cost-effective way
- Enhanced operational management systems and processes to optimize efficiency and effectiveness
- Purchase materials, plan inventory and oversee warehouse efficiency
- Recruit, train and supervise staff
- Developed initiatives to elevate customer service quality and satisfaction
- Managed a team of 25 staff members, including full-time employees and students, by providing training and coaching to enhance their skills.
Operations/Team Lead
Gorillas
Brussels
06.2021 - 06.2022
- Experienced and effective Warehouse Manager adept in all aspects of successful Warehouse management
- Managed staff and coordinated warehouse functions, leveraging one year of industry experience to support team effectiveness
- Cultivated positive team relationships, enhancing collaboration and contributing to optimal customer service
- Applied years of experience in service industry to support growth and success of team in a dynamic environment
Manager
Indetix
Brussels
12.2018 - 09.2020
- Directed staff and engaged with customers to enhance service quality
- Managed inventory levels through regular stock checks to ensure product availability
- Supervise staff
- Delegated responsibilities to team members for efficient workflow
- Conduct meetings
- Train new employees
- Assisted customers with product selection and inquiries
- Demonstrated qualifications in sales orientation, customer service, attention to detail, supervision, coaching, communication, and organization
- Possess retail management training or a marketing degree
Manager
Pvh
Brussels
10.2015 - 08.2018
- Maximizing profitability and setting/meeting sales targets
- Motivated staff to achieve sales targets and improve team morale
- Recruiting, training, supervising and appraising staff
- Overseeing pricing and stock control
- Ensuring compliance with health and safety legislation
- Resolved customer queries and complaints to enhance satisfaction
- Designed and prepared promotional materials and displays to attract customers
Student Education Counselor
Study Co
Dubai
05.2008 - 04.2014
- Advising prospective applicants on their choice of university and assisting them throughout the admissions and visa processes
- Handled enquiries daily from prospective students across the United Arab Emirates.
- Liaising and managing student applications for a variety of universities and tertiary education facilities in Australia, New Zealand, United Kingdom, and the United States
- Coordinated and contributed to the success of various student visit programs designed to recruit targeted prospective applicants to each university
- Responsible for dealing with enquiries on a daily basis from prospective students across the United Arab Emirates
- Coordinated student visit programs that successfully recruited targeted prospective applicants for each university, enhancing engagement with potential students
- Managed general enquiries and communicated with the head office in Melbourne.
- Resolved complaints and coordinated trade show participation and presentations to government departments and schools in the UAE, enhancing company visibility and outreach
- Helped to retain and build the business through continued college referrals and ensured ongoing customer satisfaction
Call Centre Manager
Valtrans
Dubai
06.2007 - 04.2008
- I was a company supervisor for Dubai's leading transportation facility management business providing valet, traffic and event management and limousine services across the Emirate for the leisure and business sectors
- Supervised a core team of seven multi-national call-centre agents managing customer inquiries, complaints, day-to-day account management, and promoting the company's services.
- Assisted two-person management team in expanding business from 2 to over 8 accounts while supporting growth to over 300 staff, including drivers
- Facilitated business growth and acquisition of new accounts through meetings, presentations, and one-on-one briefings
- Drafted and designed corporate brochure to enhance company marketing materials
Floor Manager
Virgin Megastore
06.2005 - 03.2007
- Conducted stock takes and inventories to maintain accurate inventory records
- Provided general customer services and support
- Delivered customer service and support to enhance shopping experience
- Undertook general stock takes and inventories
Education
Diploma of Computer Science - Computer Science
Vub
Brussels01.2021
Msf -
Msf
Brussels01.2021
Master of Business Administration - Business Administration
Monash University
Location01.2013
Educational Training Week -
Melbourne University
Location01.2008
Bachelor of English Literature - English Literature
Lebanese University
Location01.2005
Skills
- Customer Service
- Inventory management
- Customer relationship management
- Budget oversight
- Facility management
- Staff scheduling
- Staff training
- Team leadership
- Decision Making
- Time Management
- Ability to Multitask
- Problem Solving
- Microsoft Office
- Leadership Skills
- Communication
- Critical thinking
- Staff scheduling
Languages
- English
- French
- Arabic, Advanced
- English, Advanced
- French, Advanced
Languages
English
Native
Native
French
Advanced (C1)
C1
Arabic
Proficient (C2)
C2
Certification
Educational seminar/International student. Melbourne University,Australia
Affiliations
Volunteer with Red cross and Doctors without Borders, Brussels
Timeline
Senior Store Manager
Swapfiets
01.2023 - 11.2024
Operations/Team Lead
Gorillas
06.2021 - 06.2022
Manager
Indetix
12.2018 - 09.2020
Manager
Pvh
10.2015 - 08.2018
Student Education Counselor
Study Co
05.2008 - 04.2014
Call Centre Manager
Valtrans
06.2007 - 04.2008
Floor Manager
Virgin Megastore
06.2005 - 03.2007
Diploma of Computer Science - Computer Science
Vub
Msf -
Msf
Master of Business Administration - Business Administration
Monash University
Educational Training Week -
Melbourne University
Bachelor of English Literature - English Literature
Lebanese University