ISMAIL RAMMAL
St gilles
Summary
Dynamic Senior Store Manager at Swapfiets with a proven track record in enhancing operational efficiency and profitability. Skilled in budget oversight and staff training, I excel in fostering teamwork and delivering exceptional customer service. My leadership has driven significant improvements in warehouse management and team performance, ensuring compliance and quality standards.
Overview
2
2
Certifications
19
19
years of professional experience
Work History
Senior Store Manager
Swapfiets
Ixelles
01.2023 - 11.2024
- Manage budgets and forecasts
- Analyze financial data to identify trends and inform strategies for profitability
- Formulate strategic and operational objectives
- Ensure all operations are carried on in an appropriate, cost-effective way
- Enhanced operational management systems and processes to optimize efficiency and effectiveness
- Purchase materials, plan inventory and oversee warehouse efficiency
- Recruit, train and supervise staff
- Developed initiatives to elevate customer service quality and satisfaction
- Managed a team of 25 staff members, including full-time employees and students, by providing training and coaching to enhance their skills.
Operations/Team Lead
Gorillas
Brussels
06.2021 - 06.2022
- Experienced and effective Warehouse Manager adept in all aspects of successful Warehouse management
- Managed staff and coordinated warehouse functions, leveraging one year of industry experience to support team effectiveness
- Cultivated positive team relationships, enhancing collaboration and contributing to optimal customer service
- Applied years of experience in service industry to support growth and success of team in a dynamic environment
Manager
Indetix
Brussels
12.2018 - 09.2020
- Directed staff and engaged with customers to enhance service quality
- Managed inventory levels through regular stock checks to ensure product availability
- Supervise staff
- Delegated responsibilities to team members for efficient workflow
- Conduct meetings
- Train new employees
- Assisted customers with product selection and inquiries
- Demonstrated qualifications in sales orientation, customer service, attention to detail, supervision, coaching, communication, and organization
- Possess retail management training or a marketing degree
Manager
Pvh
Brussels
10.2015 - 08.2018
- Maximizing profitability and setting/meeting sales targets
- Motivated staff to achieve sales targets and improve team morale
- Recruiting, training, supervising and appraising staff
- Overseeing pricing and stock control
- Ensuring compliance with health and safety legislation
- Resolved customer queries and complaints to enhance satisfaction
- Designed and prepared promotional materials and displays to attract customers
Student Education Counselor
Study Co
Dubai
05.2008 - 04.2014
- Advising prospective applicants on their choice of university and assisting them throughout the admissions and visa processes
- Handled enquiries daily from prospective students across the United Arab Emirates.
- Liaising and managing student applications for a variety of universities and tertiary education facilities in Australia, New Zealand, United Kingdom, and the United States
- Coordinated and contributed to the success of various student visit programs designed to recruit targeted prospective applicants to each university
- Responsible for dealing with enquiries on a daily basis from prospective students across the United Arab Emirates
- Coordinated student visit programs that successfully recruited targeted prospective applicants for each university, enhancing engagement with potential students
- Managed general enquiries and communicated with the head office in Melbourne.
- Resolved complaints and coordinated trade show participation and presentations to government departments and schools in the UAE, enhancing company visibility and outreach
- Helped to retain and build the business through continued college referrals and ensured ongoing customer satisfaction
Call Centre Manager
Valtrans
Dubai
06.2007 - 04.2008
- I was a company supervisor for Dubai's leading transportation facility management business providing valet, traffic and event management and limousine services across the Emirate for the leisure and business sectors
- Supervised a core team of seven multi-national call-centre agents managing customer inquiries, complaints, day-to-day account management, and promoting the company's services.
- Assisted two-person management team in expanding business from 2 to over 8 accounts while supporting growth to over 300 staff, including drivers
- Facilitated business growth and acquisition of new accounts through meetings, presentations, and one-on-one briefings
- Drafted and designed corporate brochure to enhance company marketing materials
Floor Manager
Virgin Megastore
06.2005 - 03.2007
- Conducted stock takes and inventories to maintain accurate inventory records
- Provided general customer services and support
- Delivered customer service and support to enhance shopping experience
- Undertook general stock takes and inventories
Education
Diploma of Computer Science - Computer Science
Vub
Brussels01.2021
Msf -
Msf
Brussels01.2021
Master of Business Administration - Business Administration
Monash University
Location01.2013
Educational Training Week -
Melbourne University
Location01.2008
Bachelor of English Literature - English Literature
Lebanese University
Location01.2005
Skills
- Customer Service
- Inventory management
- Customer relationship management
- Budget oversight
- Facility management
- Staff scheduling
- Staff training
- Team leadership
- Decision Making
- Time Management
- Ability to Multitask
- Problem Solving
- Microsoft Office
- Leadership Skills
- Communication
- Critical thinking
- Staff scheduling
Languages
- English
- French
- Arabic, Advanced
- English, Advanced
- French, Advanced
Languages
English
Native
Native
French
Advanced (C1)
C1
Arabic
Proficient (C2)
C2
Certification
Educational seminar/International student. Melbourne University,Australia
Affiliations
Volunteer with Red cross and Doctors without Borders, Brussels
Timeline
Senior Store Manager
Swapfiets
01.2023 - 11.2024
Operations/Team Lead
Gorillas
06.2021 - 06.2022
Manager
Indetix
12.2018 - 09.2020
Manager
Pvh
10.2015 - 08.2018
Student Education Counselor
Study Co
05.2008 - 04.2014
Call Centre Manager
Valtrans
06.2007 - 04.2008
Floor Manager
Virgin Megastore
06.2005 - 03.2007
Diploma of Computer Science - Computer Science
Vub
Msf -
Msf
Master of Business Administration - Business Administration
Monash University
Educational Training Week -
Melbourne University
Bachelor of English Literature - English Literature
Lebanese University