Summary
Overview
Work History
Education
Skills
Languages
Languages
Certification
Affiliations
Timeline
Generic
ISMAIL RAMMAL

ISMAIL RAMMAL

St gilles

Summary

Dynamic Senior Store Manager at Swapfiets with a proven track record in enhancing operational efficiency and profitability. Skilled in budget oversight and staff training, I excel in fostering teamwork and delivering exceptional customer service. My leadership has driven significant improvements in warehouse management and team performance, ensuring compliance and quality standards.

Overview

19
19
years of professional experience
2
2
Certifications

Work History

Senior Store Manager

Swapfiets
Ixelles
01.2023 - 11.2024
  • Manage budgets and forecasts
  • Analyze financial data to identify trends and inform strategies for profitability
  • Formulate strategic and operational objectives
  • Ensure all operations are carried on in an appropriate, cost-effective way
  • Enhanced operational management systems and processes to optimize efficiency and effectiveness
  • Purchase materials, plan inventory and oversee warehouse efficiency
  • Recruit, train and supervise staff
  • Developed initiatives to elevate customer service quality and satisfaction
  • Managed a team of 25 staff members, including full-time employees and students, by providing training and coaching to enhance their skills.

Operations/Team Lead

Gorillas
Brussels
06.2021 - 06.2022
  • Experienced and effective Warehouse Manager adept in all aspects of successful Warehouse management
  • Managed staff and coordinated warehouse functions, leveraging one year of industry experience to support team effectiveness
  • Cultivated positive team relationships, enhancing collaboration and contributing to optimal customer service
  • Applied years of experience in service industry to support growth and success of team in a dynamic environment

Manager

Indetix
Brussels
12.2018 - 09.2020
  • Directed staff and engaged with customers to enhance service quality
  • Managed inventory levels through regular stock checks to ensure product availability
  • Supervise staff
  • Delegated responsibilities to team members for efficient workflow
  • Conduct meetings
  • Train new employees
  • Assisted customers with product selection and inquiries
  • Demonstrated qualifications in sales orientation, customer service, attention to detail, supervision, coaching, communication, and organization
  • Possess retail management training or a marketing degree

Manager

Pvh
Brussels
10.2015 - 08.2018
  • Maximizing profitability and setting/meeting sales targets
  • Motivated staff to achieve sales targets and improve team morale
  • Recruiting, training, supervising and appraising staff
  • Overseeing pricing and stock control
  • Ensuring compliance with health and safety legislation
  • Resolved customer queries and complaints to enhance satisfaction
  • Designed and prepared promotional materials and displays to attract customers

Student Education Counselor

Study Co
Dubai
05.2008 - 04.2014
  • Advising prospective applicants on their choice of university and assisting them throughout the admissions and visa processes
  • Handled enquiries daily from prospective students across the United Arab Emirates.
  • Liaising and managing student applications for a variety of universities and tertiary education facilities in Australia, New Zealand, United Kingdom, and the United States
  • Coordinated and contributed to the success of various student visit programs designed to recruit targeted prospective applicants to each university
  • Responsible for dealing with enquiries on a daily basis from prospective students across the United Arab Emirates
  • Coordinated student visit programs that successfully recruited targeted prospective applicants for each university, enhancing engagement with potential students
  • Managed general enquiries and communicated with the head office in Melbourne.
  • Resolved complaints and coordinated trade show participation and presentations to government departments and schools in the UAE, enhancing company visibility and outreach
  • Helped to retain and build the business through continued college referrals and ensured ongoing customer satisfaction

Call Centre Manager

Valtrans
Dubai
06.2007 - 04.2008
  • I was a company supervisor for Dubai's leading transportation facility management business providing valet, traffic and event management and limousine services across the Emirate for the leisure and business sectors
  • Supervised a core team of seven multi-national call-centre agents managing customer inquiries, complaints, day-to-day account management, and promoting the company's services.
  • Assisted two-person management team in expanding business from 2 to over 8 accounts while supporting growth to over 300 staff, including drivers
  • Facilitated business growth and acquisition of new accounts through meetings, presentations, and one-on-one briefings
  • Drafted and designed corporate brochure to enhance company marketing materials

Floor Manager

Virgin Megastore
06.2005 - 03.2007
  • Conducted stock takes and inventories to maintain accurate inventory records
  • Provided general customer services and support
  • Delivered customer service and support to enhance shopping experience
  • Undertook general stock takes and inventories

Education

Diploma of Computer Science - Computer Science

Vub
Brussels
01.2021

Msf -

Msf
Brussels
01.2021

Master of Business Administration - Business Administration

Monash University
Location
01.2013

Educational Training Week -

Melbourne University
Location
01.2008

Bachelor of English Literature - English Literature

Lebanese University
Location
01.2005

Skills

  • Customer Service
  • Inventory management
  • Customer relationship management
  • Budget oversight
  • Facility management
  • Staff scheduling
  • Staff training
  • Team leadership
  • Decision Making
  • Time Management
  • Ability to Multitask
  • Problem Solving
  • Microsoft Office
  • Leadership Skills
  • Communication
  • Critical thinking
  • Staff scheduling

Languages

  • English
  • French
  • Arabic, Advanced
  • English, Advanced
  • French, Advanced

Languages

English
Native
Native
French
Advanced (C1)
C1
Arabic
Proficient (C2)
C2

Certification

Educational seminar/International student. Melbourne University,Australia

Affiliations

Volunteer with Red cross and Doctors without Borders, Brussels

Timeline

Senior Store Manager

Swapfiets
01.2023 - 11.2024

Operations/Team Lead

Gorillas
06.2021 - 06.2022

Manager

Indetix
12.2018 - 09.2020

Manager

Pvh
10.2015 - 08.2018

Student Education Counselor

Study Co
05.2008 - 04.2014

Call Centre Manager

Valtrans
06.2007 - 04.2008

Floor Manager

Virgin Megastore
06.2005 - 03.2007

Diploma of Computer Science - Computer Science

Vub

Msf -

Msf

Master of Business Administration - Business Administration

Monash University

Educational Training Week -

Melbourne University

Bachelor of English Literature - English Literature

Lebanese University
ISMAIL RAMMAL