Ismael Ben Saïd

• Perform flight feasibility check by verifying aircraft weight & balance, running performance calculations and ensuring aerodrome operational requirements are met
• Manage handling & fuel requests
• Manage departure, overflight & landing permits
• Arrange crew transportation & accommodation
• Set-up flight plan
• Optimize flight routes
• Monitor meteorological conditions at departure, en-route & destination airport

• Analyzed flight information

• Managed and reported operational irregularities to manager

• Provided assistance to passengers in 5 languages

• Provided on-the-job training

• Greeted guests at front desk and engaged in conversations while managing check-in process.
• Maintained files and records by implementing effective filing systems that boosted efficiency and organization.
• Answered multi-line phone system to respond to inquiries and transfer calls to correct departments and personnel.
• Scheduled, coordinated and confirmed appointments and meetings.
• Completed all tasks in compliance with company policies and procedures.

• Supervised ramp activities
• Supervised appropriate use of GSE
• Coordinated processes between flight crew, ground crew & ground operations department
• Controlled load sheets
• Positioned jet bridges

• Assisted passengers with check-in and boarding processes, enforcing compliance with airline policies
• Checked-in luggage and confirmed all carry-on items met airline guidelines
• Announced flight status updates and information about gate changes over PA system
• Prepared detailed passenger manifests and other reports to meet organizational needs
• Provided exceptional customer service to passengers, addressing concerns and resolving issues

• Took care of minors travelling alone from check-in to aircraft
• Took care of passengers with reduced mobility from check-in to gate
• Assisted passengers in 4 languages
• Assisted during check-in & boarding of long haul aircraft