Ionela Minea
Brussels,WLG
Summary
Adept at fostering positive guest experiences and streamlining operations, I enhanced customer satisfaction and efficiency at Casino Austria International Holding. Skilled in multitasking and team collaboration, my proactive approach and exceptional communication abilities led to significant improvements in service delivery and operational workflows.
Overview
18
18
years of professional experience
Work History
Senior Reception Host
Casino Austria International Holding
2017.10 - 2024.08
- Greeted incoming visitors and customers professionally and provided friendly, knowledgeable assistance.
- Handled high-pressure situations with composure, effectively managing large parties or unexpected events during busy shifts.
- Answered phone promptly and directed incoming calls to correct offices.
- Kept reception area clean and neat to give visitors positive first impression.
- Resolved customer problems and complaints.
- Streamlined front desk operations for increased efficiency by effectively managing phone calls, emails, and walk-in clients.
- Supported office efficiency by performing clerical tasks such as data entry, photocopying, scanning, and faxing documents.
- Demonstrated strong multitasking abilities while managing numerous tasks simultaneously under tight deadlines.
- Handled sensitive information with discretion while maintaining strict confidentiality standards.
- Enhanced customer satisfaction by promptly addressing inquiries and providing accurate information.
- Maintained confidentiality of information regarding clients and company.
- Cultivated positive relationships with clients through professional demeanor and excellent interpersonal skills.
- Supported company correspondence by drafting and distributing memos and emails.
Attorney Assistant
Dumitru, Popescu & Partners SPARL
2014.09 - 2016.09
- Entered data, electronic submissions, decisions and orders into electronic filing system.
- Served appropriate orders and followed up on submission of settlement documents once attorneys advised settlement.
- Provided case file-related reminders to attorneys and retrieving information from internal case management system.
- Prepared various legal documents or pleadings and electronically filed pleadings with courts.
- Arranged for court space and court reporting services and prepared letters confirming court reporting arrangements.
- Handled office scheduling and made notes for deadlines, motions, and other important dates.
- Managed accounts and client records of clients, observing confidentiality, and extreme discretion.
- Responded to client inquiries, providing accurate legal advice and offering assistance.
- Communicated pertinent information to clients via phone, email, and mail.
- Contacted clients to schedule appointments and discuss progress of cases.
- Revised and finalized letters, briefs, and memos.
- Reviewed, edited and proofread litigation for proper grammar, spelling and punctuation.
- Collaborated with attorneys to develop strategies for each case.
- Researched and analyzed legal issues and cases to provide accurate advice to clients.
- Assisted attorneys with reviewing and organizing witness reports.
Front Desk Receptionist
SC Hyperclinic Medlife SA
2012.03 - 2014.08
- Greeted guests at front desk and engaged in pleasant conversations while managing check-in process.
- Maintained organized and clean front office area to create professional and welcoming environment for visitors and employees.
- Scheduled, coordinated and confirmed appointments and meetings.
- Delivered outstanding first impressions by warmly greeting visitors upon arrival at the front desk.
- Managed high-volume phone calls, directing inquiries to appropriate personnel for prompt resolution.
- Collected room deposits, fees, and payments.
- Enhanced customer satisfaction by providing efficient and professional front desk services.
- Scheduled appointments accurately using reservation software, reducing conflicts or doublebookings.
- Supported administrative tasks such as filing, data entry, and document preparation for more efficient office workflow.
- Handled sensitive customer information with confidentiality, adhering to company privacy guidelines.
- Developed strong working relationships with team members, fostering a positive work environment.
- Completed data entry and filing to keep records updated for easy retrieval.
- Expedited check-in and check-out procedures for guests, ensuring seamless experiences during their visits.
- Provided information and assistance to visitors and clients, addressing inquiries and resolving issues promptly.
- Resolved customer issues quickly and notified supervisor immediately when problems escalated.
- Completed all tasks in compliance with company policies and procedures.
- Increased guest retention by maintaining a welcoming and organized reception area.
- Maintained confidentiality of sensitive data to protect customer and business information.
- Resolved billing discrepancies promptly with thorough attention to detail, fostering trust between clients and the organization.
- Facilitated smooth communication between departments by accurately relaying messages and information.
- Assisted with administrative tasks such as filing, data entry, and document preparation, supporting overall office productivity.
- Enhanced team knowledge by sharing best practices in customer service and front desk operations during meetings.
- Improved office efficiency with diligent management of appointment scheduling and calendar coordination.
- Improved communication flow by establishing daily briefing for front desk and administrative staff.
- Increased customer satisfaction by promptly addressing and resolving inquiries and concerns.
Casino Croupier
Grand Casino Marriott Bucharest
2011.01 - 2012.02
- Contributed to the overall success of the casino by consistently delivering high-quality gaming experiences for guests.
- Enhanced customer experience by providing exceptional service during table games and maintaining a friendly atmosphere.
- Participated in regular professional development trainings to stay current on industry trends and improve job performance.
- Demonstrated strong multitasking abilities by simultaneously managing multiple games while ensuring compliance with casino policies.
- Promoted responsible gambling practices through ongoing communication with guests regarding their play habits and limits.
- Contributed to the casino''s reputation for exceptional service by consistently receiving positive feedback from guests and management.
- Collaborated with security personnel to identify potential threats or instances of cheating at gaming tables.
- Demonstrated flexibility by adapting to changes in scheduling or game assignments as required by casino operations.
- Sustained a clean and organized work environment, adhering to established cleanliness standards for the gaming floor.
- Addressed guest concerns promptly, resolving issues efficiently while maintaining a courteous demeanor throughout interactions.
- Created enjoyable atmosphere for players by engaging patrons in positive and entertaining conversation.
- Prepared players to join games by explaining rules and exchanging money for chips.
- Promoted customer retention and satisfaction by greeting guests and encouraging fun gameplay environment.
Call Center Representative
SC Euroanswer SRL
2008.09 - 2011.03
- Managed high call volumes while providing exceptional customer support and maintaining professional composure.
- Demonstrated excellent multitasking abilities by simultaneously handling multiple tasks such as navigating systems, taking notes on calls, and answering inquiries from clients.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
- Utilized CRM software efficiently, updating customer profiles accurately during each interaction.
- Detailed payment options and explained price, receipt and billing details to customers.
- Participated in ongoing training sessions, continuously enhancing product knowledge and customer service skills.
- Followed up with customers about resolved issues to maintain high standards of customer service.
- Provided excellent customer care by responding to requests, assisting with product selection and handling ordering functions.
- Collaborated with staff members to enhance customer service experience and exceed team goals through effective client satisfaction rates.
Bookkeeping Assistant
SC ''Stil Art 2001'' Impex SRL
2006.06 - 2008.09
- Managed invoices, payments and deposits, maintaining accurate expenditure records.
- Maintained inventory of office supplies and placed orders.
- Assisted in timely invoicing for clients, ensuring prompt payments and positive cash flow.
- Ensured accurate recording of financial transactions by meticulously entering data into accounting systems.
- Assisted with payroll processing, including timesheet verification, benefit calculations, and distributing paychecks accurately and on time.
- Recorded deposits, reconciled monthly bank accounts and tracked expenses.
- Handled day-to-day accounting processes to drive financial accuracy.
- Managed and responded to correspondence and inquiries from customers and vendors.
Education
Bachelor of Science - Communication And Public Relations
School of Political Science /Public Administration
02.2010
Technician Masseur - Massage Therapy
The National Health Dragomir
Bucharest, Romania11.2009
Skills
- Customer Service
- Team Collaboration
- Multitasking proficiency
- Effective Time Management
- Adaptable to change
- Team player mentality
- Exceptional communication
- Detail Oriented
- Professional Appearance
- Foreign language skills
- Greeting guests
Languages
English
Upper intermediate (B2)
French
Upper intermediate (B2)
Spanish
Elementary (A2)
Dutch
Beginner (A1)
Timeline
Senior Reception Host
Casino Austria International Holding
2017.10 - 2024.08
Attorney Assistant
Dumitru, Popescu & Partners SPARL
2014.09 - 2016.09
Front Desk Receptionist
SC Hyperclinic Medlife SA
2012.03 - 2014.08
Casino Croupier
Grand Casino Marriott Bucharest
2011.01 - 2012.02
Call Center Representative
SC Euroanswer SRL
2008.09 - 2011.03
Bookkeeping Assistant
SC ''Stil Art 2001'' Impex SRL
2006.06 - 2008.09
Bachelor of Science - Communication And Public Relations
School of Political Science /Public Administration
Technician Masseur - Massage Therapy
The National Health Dragomir
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