Summary
Overview
Work History
Education
Skills
Certification
Timeline
IOANNA POULOU

IOANNA POULOU

Human Resources Manager
Brussels,Belgium

Summary

Diligent, Astute, Highly effective, Results-driven Human Resources Manager with a strong business acumen in achieving positive human resources results. With close to 20 years experience in the Telecommunications industry and the function of multinational companies, Ioanna has a very collaborative leadership style and she is inherently people-centered. She is passionate about organizational behavior & culture, with studies in Business Psychology, Counseling & Psychology, she loves building and leading great teams, empowering stakeholders & motivating people to unleash their potential.

Oversee well-organized and efficient HR operations by balancing organizational targets with compliance and employee demands. Focused on maximizing resource utilization and enhancing performance with forward-thinking approaches. Skillful negotiator with solid background of improving collaboration and consensus across company environments.

Overview

27
27
years of professional experience
1
1
Certification

Work History

Head of Human Resources & Operations Department

State Scholarships Foundation (IKY)
Athens
11.2021 - 05.2022
  • Promoted to Head of Human Resources & Operations Department after 8 months in the role of HR Management & Training Partner of the President of the Board at IKY.
  • Exercised leadership capabilities by successfully motivating and inspiring others.
  • Led the Hiring Processes of external partners at IKY and the mobility of employees to other public organizations.
  • Contributed significantly to the restructuring of the HR Department and fostered positive work culture.
  • Initiated the organization of training on Procurement Procedures, for process optimization and transparency.
  • Management and approval of Procurement Procedures.
  • Management of Daily Employee Requests on various HR-related topics.
  • Met with staff to resolve difficult situations related to performance and conflict management.
  • Implemented and supervised orientation procedures for new hires.
  • Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
  • Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
  • Contributed significantly to the management of Covid-19 incidents in the organization, according to the regulations of the Health Ministry.

HR Management & Training Partner

State Scholarships Foundation (IKY)
Athens
03.2021 - 02.2022

As a Partner of the President of the Board my Key responsibilities were:

  • Suggested pillars of actions aiming to the restructure of the organizational Culture.
  • Initiated the organization of trainings regarding organizational behavior and Culture.
  • Collected feedback from the employees with their suggestions for trainings.
  • Initiated the development and operation of Human Resources Data Management Application.
  • Proposed enhancements of the appraisals procedure.
  • Proposed a rewards system based on productivity.
  • Suggested employee engagement surveys to identify areas of improvement.
  • President of the Evaluation Committee for the New Erasmus Programme 2021-2027.

Department of Postgraduate Studies in Greece

State Scholarships Foundation (IKY)
Athens
02.2019 - 11.2021
  • Management of Doctoral and Post Doctoral Scholarships in Greece, through European Commission Funds.
  • Review of approximately 300 Scholarships, on quarterly basis, based on Scholars' progress reports.
  • Responsible for the restructure and management of the department's digital file.
  • Contributed significantly to the internal process optimization.

Human Resources Generalist

State Scholarships Foundation (IKY)
Athens
11.2017 - 02.2019
  • Human Resources Management.
  • Participation in the Hiring Processes of external partners at IKY.
  • Management of Daily Employee Requests and provided support on various HR-related topics.
  • Responsible for the Procurement procedures of the Organization.

Senior Procurement Coordinator

Cosmote-Mobile Telecommunications S.A. (Deutsche Telekom Group)
Athens
06.2010 - 07.2016
  • Strategic Sourcing for IT/ VAS Services, HW & SW. Provision of Development & Support Services for BSS/OSS Systems.
  • Tenders preparation, offers evaluation, negotiations, reporting.
  • Cooperation with leading multinational companies such as Oracle, Microsoft, IBM, Ericsson, Amdocs.
  • Participated in the assessment committee for the new Procurement Platform of the organization.
  • Participated in the process optimization committee.
  • Set up and negotiated contracts to obtain favorable pricing and delivery structures.
  • Input, analyzed and reported on data covering all aspects of procurement operations.

Procurement Specialist

Cosmote-Mobile Telecommunications S.A. ( Deutsche Telekom Group)
Athens
12.2004 - 06.2010
  • Purchasing of Network equipment and related services.
  • Contracts Preparation & Management.
  • Suppliers Evaluation.
  • Reporting.
  • Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
  • Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
  • Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.

Procurement Officer

Cosmote-Mobile Telecommunications S.A. (Deutsche Telekom Group)
Athens
06.1998 - 12.2004
  • Purchasing of Office Equipment and related services.
  • Management of Fixed Assets.
  • Contracts Management.
  • Built relationships with vendors to negotiate ideal terms for purchases.
  • Maintained current understanding of pricing structures, market conditions and trends in industry.

Teaching Professional

Self-Employed
Nafplio
11.1995 - 05.1998

As a freelancer I planned and implemented Greek and English lessons to students.

Education

Bachelor of Science - Theater Studies

National And Kapodistrian University of Athens, Greece
09-1995

Master of Science - Business Psychology

University of East London, United Kingdom
07-2020

Higher Professional Diploma - Counselling & Psychology

Quality License Scheme, London, United Kingdom
09-2022

Skills

  • Problem-Solving
  • Critical Thinking
  • Labor negotiations
  • Organizational Development
  • Emotional Intelligence
  • Cooperation
  • Leadership
  • Resilience
  • Adaptability
  • Motivation
  • Strategical Thinking
  • Flexibility
  • Resolving Complex Issues
  • Employee Relations Oversight
  • Operational Efficiency
  • Employee Engagement Strategies
  • Policy Improvement Recommendations

Certification

· Organizational Culture Change, Udemy

· Strategic Human Resource Management, Udemy

· Talent Management: How to Develop and Retain Top Employees, Udemy

· Effective Management of Organization Change, National Centre of Public Admin. & Local Government (Greece)

· Human Resources Fundamentals, CIPD

· Managing Mental Health & Stress, Coventry University

· Problem Solving & Crisis Management, Invelop Skills Training Center Athens (Greece)

· Strategic Procurement, Managing the Transition, Cosmote

· Communication Skills, Time Management, Cosmote

· ECDL Certificate in Windows Office

Timeline

Head of Human Resources & Operations Department - State Scholarships Foundation (IKY)
11.2021 - 05.2022
HR Management & Training Partner - State Scholarships Foundation (IKY)
03.2021 - 02.2022
Department of Postgraduate Studies in Greece - State Scholarships Foundation (IKY)
02.2019 - 11.2021
Human Resources Generalist - State Scholarships Foundation (IKY)
11.2017 - 02.2019
Senior Procurement Coordinator - Cosmote-Mobile Telecommunications S.A. (Deutsche Telekom Group)
06.2010 - 07.2016
Procurement Specialist - Cosmote-Mobile Telecommunications S.A. ( Deutsche Telekom Group)
12.2004 - 06.2010
Procurement Officer - Cosmote-Mobile Telecommunications S.A. (Deutsche Telekom Group)
06.1998 - 12.2004
Teaching Professional - Self-Employed
11.1995 - 05.1998
National And Kapodistrian University of Athens - Bachelor of Science, Theater Studies
University of East London - Master of Science, Business Psychology
Quality License Scheme - Higher Professional Diploma, Counselling & Psychology
IOANNA POULOUHuman Resources Manager