IOANNA POULOU

• Promoted to Head of Human Resources & Operations Department after 8 months in the role of HR Management & Training Partner of the President of the Board at IKY.
• Exercised leadership capabilities by successfully motivating and inspiring others.
• Led the Hiring Processes of external partners at IKY and the mobility of employees to other public organizations.
• Contributed significantly to the restructuring of the HR Department and fostered positive work culture.
• Initiated the organization of training on Procurement Procedures, for process optimization and transparency.
• Management and approval of Procurement Procedures.
• Management of Daily Employee Requests on various HR-related topics.
• Met with staff to resolve difficult situations related to performance and conflict management.
• Implemented and supervised orientation procedures for new hires.
• Facilitated employee relations, benefits administration and performance management initiatives to support workforce needs.
• Enhanced team workflows and employee job satisfaction by coordinating communication between managers and employees.
• Contributed significantly to the management of Covid-19 incidents in the organization, according to the regulations of the Health Ministry.

As a Partner of the President of the Board my Key responsibilities were:

• Suggested pillars of actions aiming to the restructure of the organizational Culture.
• Initiated the organization of trainings regarding organizational behavior and Culture.
• Collected feedback from the employees with their suggestions for trainings.
• Initiated the development and operation of Human Resources Data Management Application.
• Proposed enhancements of the appraisals procedure.
• Proposed a rewards system based on productivity.
• Suggested employee engagement surveys to identify areas of improvement.
• President of the Evaluation Committee for the New Erasmus Programme 2021-2027.

• Management of Doctoral and Post Doctoral Scholarships in Greece, through European Commission Funds.
• Review of approximately 300 Scholarships, on quarterly basis, based on Scholars' progress reports.
• Responsible for the restructure and management of the department's digital file.
• Contributed significantly to the internal process optimization.

• Human Resources Management.
• Participation in the Hiring Processes of external partners at IKY.
• Management of Daily Employee Requests and provided support on various HR-related topics.
• Responsible for the Procurement procedures of the Organization.

• Strategic Sourcing for IT/ VAS Services, HW & SW. Provision of Development & Support Services for BSS/OSS Systems.
• Tenders preparation, offers evaluation, negotiations, reporting.
• Cooperation with leading multinational companies such as Oracle, Microsoft, IBM, Ericsson, Amdocs.
• Participated in the assessment committee for the new Procurement Platform of the organization.
• Participated in the process optimization committee.
• Set up and negotiated contracts to obtain favorable pricing and delivery structures.
• Input, analyzed and reported on data covering all aspects of procurement operations.

• Purchasing of Network equipment and related services.
• Contracts Preparation & Management.
• Suppliers Evaluation.
• Reporting.
• Maintained effective and lasting vendor relationships through dynamic communication, collaboration, and intelligent questioning skills.
• Maintained ongoing communication with suppliers to promote workflow and respond to inquiries.
• Identified new and more cost-effective suppliers through participation in industry networking events, purchasing advantageous packages, and cutting costs.

• Purchasing of Office Equipment and related services.
• Management of Fixed Assets.
• Contracts Management.
• Built relationships with vendors to negotiate ideal terms for purchases.
• Maintained current understanding of pricing structures, market conditions and trends in industry.

As a freelancer I planned and implemented Greek and English lessons to students.