IOANA MOLDOVANU
ROESELARE
Summary
A seasoned professional with expertise in personal training and coaching, customer relations, and strategic planning. Demonstrates a logical and methodical approach to decision making and contract negotiation, ensuring ethical conduct and efficient communication. Skilled in relationship building, new hire onboarding, and customer relationship management, with a diplomatic approach to counselling and life coaching. Committed to setting priorities and achieving organisational goals through strategic planning and effective leadership.
Administrative Officer with 2 years of experience delivering high-quality administrative assistance. Manages diaries and projects with exceptional planning skills.
Takes on challenging new role harnessing interpersonal skills, collaboration and problem-solving. Driven to deliver high-quality service and consistent results.
Loyal employee with solid understanding of training and mentoring employees. Dedicated team player, proactive and hands-on in task completion.
Overview
19
19
years of professional experience
1
1
Certification
Work history
Administrative officer
ICTS Gent
Gent, Belgium
2024.05 - Current
- Created and distributed invoices to customers.
- Provided clients with accurate cost estimations.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
- Maintained a clean, organised workspace; improved productivity levels.
- Organised monthly reports to maintain record accuracy.
- Managed queries in person, by phone and via email with exceptional customer care.
- Provided dependable administrative support to senior staff, enabling them to freely handle high-importance tasks.
- Offered administrative support to the management team resulting in enhanced operations.
- Used Microsoft Office Suite proficiently for smooth workflow management and document creation.
- Assisted in arranging meetings for smoother communication channels.
- Prioritised tasks for timely completion of projects.
- Handled confidential documents with utmost care; ensured data security at all times.
- Provided excellent customer service for improved client satisfaction.
- Streamlined processes with proactive problem-solving abilities.
- Facilitated increased team collaboration with effective interpersonal skills.
- Participated actively in departmental meetings contributing valuable insights and suggestions.
- Enhanced office efficiency by managing and organising the day-to-day administrative duties.
- Responded promptly to emails, letters and phone calls; facilitated seamless external communication.
- Met deadlines on admin tasks to minimise disruption to colleagues and workflows.
- Secured data and documents to maintain confidentiality according to company and regulatory standards.
- Answered phone calls and emails for management team during busy periods.
- Created and distributed invoices to customers.
- Provided clients with accurate cost estimations.
- Calculated bills for customer orders, collected fees and updated tracking system with new totals.
Certified Personal Trainer Coach& Public Speaker
John Maxwell Team
Loppem, Satu Mare, Timisoara
2021.10 - 2026.02
- Worked flexible hours; night, weekend, and holiday shifts.
- Oversaw daily operations to ensure high levels of productivity.
- Used Microsoft Word and other software tools to create documents and other communications.
- Used coordination and planning skills to achieve results according to schedule.
- Worked to maintain outstanding attendance record, consistently arriving to work ready to start immediately.
- Maintained energy and enthusiasm in fast-paced environment.
- Leveraged social media platforms and online job boards to advertise open positions and engage with potential candidates.
- Followed up with notable applicants sourced via industry-specific pipelines, events and job fairs.
- Evaluated strengths and weaknesses of candidates through effective screening processes.
- Verified applicant references and employment details.
- Developed recruiting strategies to identify qualified candidates and build network.
- Facilitated new employee orientations to foster positive team attitude.
- Worked alongside global business leader to deploy new training strategies.
Brand Affiliate
NU SKIN
2017.03 - 2026.02
- Received and processed stock into inventory management system.
- Resolved problems, improved operations and provided exceptional service.
- Improved operations through consistent hard work and dedication.
Distributor
BD myShopi
2011.10 - 2026.02
Operator production and quality control
ANZIPLAST
Izegem
2023.09 - 2023.12
Nail Artist
My own Salon
Loppem
2016.12 - 2020.03
Accountant
Romital Trade SRL
Satu Mare
2009.01 - 2010.04
- Gathered financial information, prepared documents, and closed books.
- Conducted detailed technical and analytical review of federal/state corporate, partnership and S corporation tax returns, FAS 109 provisions, and quarterly estimates prepared by associates.
- Documented cash, credit, fixed assets, accrued expenses and line of credit transactions.
- Monitored-employee team while handling day-to-day accounting processes and financial accuracy.
- Prepared and filed state and federal tax forms for commercial and individual clients.
- Gathered data on taxable income, deductibles and allowances for tax preparation.
- Completed daily cash functions like account tracking, payroll and wage allocations, budgeting, donating and cash and banking reconciliations.
- Drove client satisfaction by identifying maximum adjustments, deductions and credits.
- Prepared documents, reports and presentations for executives and board members using advanced software proficiencies.
- Reconciled accounts and reviewed expense data, net worth and assets.
- Tracked financial progress by creating quarterly and yearly balance sheets.
- Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
Assistant Accountant
MAVIO
Satu Mare
2008.07 - 2010.03
- Enhanced budget administration by reviewing reports, leveraging knowledge to strengthen controls and improve transparency.
- Reviewed general ledger entries and assessed accuracy.
- Evaluated employee expense reports and verified accuracy.
- Balanced reports to submit for approval and verification.
- Completed financial reports to inform managers and stakeholders.
- Communicated with suppliers to reconcile invoice payments.
- Provided journal entries and performed accounting on accrual basis.
- Tracked funds, prepared deposits and reconciled accounts.
Assistant Store Manager
LEONARDO SRL
Satu Mare
2007.06 - 2008.07
- Coached sales associates in product specifications, sales incentives and selling techniques, significantly increasing customer satisfaction ratings.
- Managed opening and closing procedures and recommended changes to enhance efficiency of daily activities.
- Verified inventory counts remained within monthly tolerance levels and compiled financial data in compliance with budget.
- Directed merchandising, promotion and brand loyalty efforts for business segment with greatest sales volume.
- Supervised and evaluated staff, enabling them to improve skills, achieve daily objectives and attain advancement.
- Processed payments for credit and debit cards and returned proper change for cash transactions.
- Walked through store areas to identify and proactively resolve issues negatively impacting operations.
- Provided weekly work schedules to employees to accommodate business demands and vacation requests.
- Maintained positive customer relationships by responding quickly to customer service inquiries.
- Reconciled daily sales transactions to balance and log day-to-day revenue.
- Met or surpassed business targets regularly through employee engagement and forward-thinking planning.
- Conducted weekly staff meetings to motivate staff members, address concerns and questions, plan improvements, and evaluate progress toward goals.
- Rotated merchandise and displays to feature new products and promotions.
- Attained expert level of product knowledge, becoming go-to person for major sales and vendor negotiations.
- Promoted professional growth and facilitated talent development of each associate to drive performance excellence.
Front Desk Staff
real,- Hypermarket Romania
Satu Mare
2006.10 - 2007.06
- Acquired in-depth knowledge of surrounding area to offer guests with information about dining options, entertainment and shopping activities.
- Greeted visitors and customers upon arrival, offered assistance and answered questions to build rapport and retention.
- Answered multi-line phone system and greeted callers enthusiastically.
- Prepared weekly employee work schedules for team members.
- Answered customer telephone calls promptly and appropriately handled needs.
Education
CERTIFIED - Self Development
John Maxwell ACADEMY
ONLINEBachelor of Accountancy - Financial Services Marketing Operations
Academia Comerciala - FACULTATE FINANTE BANCI
SATU MARE, ROMANIA 2010.07 -
No Degree - undefined
SNT BRUGGE
BRUGGEHigh School Diploma - undefined
Grup Scolar Economic Gheorge Dragos
Satu Mare, ROMANIA 2006.06 -
Skills
- Personal training and coaching
- Customer relations
- Logical and Methodical
- Counseling and life coaching
- Contract Negotiation
- Decision Making
- Strategic Planning
- Relationship Building
- New Hire Onboarding
- Customer Relationship Management
- Setting priorities
- Basic bookkeeping
- Ethical conduct
- Diplomatic approach
- Efficient communication
Certification
Personal Trainer Coach& Public Speaker certified by John Maxwell Academy
Languages
Romanian: Bilingual or Proficient (C2)
Beginner
English: Advanced (C1)
Beginner
Italian: Intermediate (B1)
Beginner
French: Beginner (A1)
Beginner
Dutch: Intermediate (B1)
Intermediate
Affiliations
- sports, reading, nature walks, listening to music, studying psychology and self development
Timeline
Administrative officer
ICTS Gent
2024.05 - Current
Operator production and quality control
ANZIPLAST
2023.09 - 2023.12
Certified Personal Trainer Coach& Public Speaker
John Maxwell Team
2021.10 - 2026.02
Brand Affiliate
NU SKIN
2017.03 - 2026.02
Nail Artist
My own Salon
2016.12 - 2020.03
Distributor
BD myShopi
2011.10 - 2026.02
Bachelor of Accountancy - Financial Services Marketing Operations
Academia Comerciala - FACULTATE FINANTE BANCI
2010.07 -
Accountant
Romital Trade SRL
2009.01 - 2010.04
Assistant Accountant
MAVIO
2008.07 - 2010.03
Assistant Store Manager
LEONARDO SRL
2007.06 - 2008.07
Front Desk Staff
real,- Hypermarket Romania
2006.10 - 2007.06
High School Diploma - undefined
Grup Scolar Economic Gheorge Dragos
2006.06 -
CERTIFIED - Self Development
John Maxwell ACADEMY
No Degree - undefined
SNT BRUGGE