Ingelmo Etchegaray Pedro

• In Charleroi Airport(CRL/EBCI)
• Ensured safety and comfort of customers onboard aircraft.
• Resolved passenger conflicts and medical emergencies during flights.
• Answered passenger questions and provided solutions to issues arising during flights.
• Followed company regulations and rules to promote safe environment for travelers and employees.
• Facilitated communication between flight deck and cabin crew prior to and during flights to promote smooth operations.

• Quickly reset and cleaned up tables after customers left to enable speedy turnaround and guest flow.
• Remained calm and poised when dealing with difficult customers or during busy shifts.
• Answered customers' questions, recommended items, and recorded order information.
• Kept server areas clean and stocked to increase efficiency while working tables.

• Used computerized ticketing systems to process ticket orders accurately and securely.
• Answered customer inquiries regarding ticket availability, pricing and event information.
• Responded to customer inquiries related to services or accommodations and promptly addressed issues or complaints.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills

• Prepared healthy foods and beverages for children based on optimal dietary guidelines and individual restrictions.
• Kept children's areas neat and clean.
• Helped children complete homework assignments and school projects.

• Kept bar presentable and well-stocked to meet customer needs.
• Conducted regular inventory count to keep bar and drink supplies stocked, avoiding expensive rush orders.
• Organized bar inventory and storage procedures to keep stock within optimal levels and meet expected customer demands.
• Served high customer volumes during special events, nights, and weekends.

• Ground-crew (Ryanair) -National (Europe) customer service agent.
• Provided high level of customer service to each person by engaging customer and using active listening and effective interpersonal skills.

Operations and Handling:

Flight planning, load sheets, flight dispatching and ETOPS

Dangerous substances, company policy and procedures.

Biology, Chemistry, Physics, Geology