Inge Van Moere
Herent
Summary
Experienced Customer Services / Continuous Improvement Manager with a demonstrated history of working in logistics and supply chain industry. Focused on change management and process improvements.
Overview
16
16
years of professional experience
Work History
Customer Services/Continuous Improvement Manager
IKO N.V.
09.2019 - Current
- Head of Customer Services Department
- Focus on improvements
- Change management
- Strategic vision
- Team meetings
- Recruitment
- Point of escalation
- Implementation of new processes
- KPI management
- Client relationship
Customer Services / Service Delivery Manager Belgium
Gosselin Mobility
01.2017 - 01.2019
- Head of Sales and Customer Services Department
- Daily team management
- Strategic vision
- Budget management
- Yearly evaluations
- Team meetings
- Point of escalation
- Internal and external audit.
Relocation Operations Manager
Santa Fe / Interdean Relocation Services
01.2015 - 01.2017
- Coaching
- Team meetings
- Implementation new accounts
- KPI management
- Expense management
- Account visits
- Audits.
Relocation Account Manager
Santa Fe / Interdean Relocation Services
01.2011 - 01.2015
- Assist expats - arrival / departure
- Client management
- KPI
- Invoicing
- Expense management
- Coaching
Quality Leader External Supply Organisation (90%)
Procter & Gamble DCE
01.2008 - 01.2011
- QA responsible for contractor sites (Duitsland, Polen, UK)
- Follow up for start up items
- KPI results contractor sites
- Audits
Education
Bachelor of Science - Clinical Chemistry
KHLim
Diepenbeek, Belgium06.1996
Skills
- Process Improvement Solutions
- Communication
- Change management
- Coaching
- Leadership
- Customer Experience
- Stakeholder management
- Training
- People management
- IT Knowledge
Personalia
VAN MOERE Inge, 09/23/74, Schoolstraat 49, Herent, 3020, 0492/76.95.35, inge.van.moere@telenet.be
Timeline
Customer Services/Continuous Improvement Manager
IKO N.V.
09.2019 - Current
Customer Services / Service Delivery Manager Belgium
Gosselin Mobility
01.2017 - 01.2019
Relocation Operations Manager
Santa Fe / Interdean Relocation Services
01.2015 - 01.2017
Relocation Account Manager
Santa Fe / Interdean Relocation Services
01.2011 - 01.2015
Quality Leader External Supply Organisation (90%)
Procter & Gamble DCE
01.2008 - 01.2011
Bachelor of Science - Clinical Chemistry
KHLim
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