Ian Graham
Alexanria
Summary
Accomplished Senior Infrastructure Ops Engineer with a proven track record at the Ministry of Defence, excelling in system design and fostering unparalleled client trust through exceptional communication. Spearheaded major IT projects to successful completion, achieving significant time and cost efficiencies. Expert in technical writing and root-cause analysis, driving operational improvements and compliance with regulatory standards.
Overview
15
15
years of professional experience
1
1
Certification
Work History
Senior Infrastructure Ops Engineer
Ministry of Defence
08.2019 - Current
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
- Reduced project completion time with efficient resource allocation and effective communication strategies.
ICT Systems and Strategy Lead (TMP)
Ministry of Defence
12.2022 - 01.2024
- Managed large-scale IT projects, ensuring on-time completion within budget constraints.
- Developed and enforced IT policies to maintain compliance with regulatory standards while supporting business objectives.
- Championed change management initiatives related to technology implementation, garnering user acceptance and promoting adoption throughout the organization.
- Guided implementation of company-wide enterprise security strategy for network and hardware, disaster recovery and endpoint protection.
Infrastructure Ops Engineer
Ministry Of Defence
06.2015 - 08.2019
- Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
- Wrote, reviewed and edited technical document in accordance with template requirements.
- Developed positive working relationships with stakeholders to effectively coordinate work activities.
- Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
Garrison IT Manager
Ministry Of Defence
04.2010 - 05.2015
- Developed custom IT solutions to address specific business needs, driving operational improvements and cost savings.
- Collaborated with other departments to help meet IT needs and properly integrate and secure systems.
- Reduced downtime by promptly addressing hardware and software issues, ensuring minimal impact on business operations.
- Optimized helpdesk performance through process improvements, enabling faster response times and increased user satisfaction levels.
Skills
- System troubleshooting
- Root-cause analysis
- Technical writing
- System design
Certification
- CompTIA Certification
Additional Information
Current SC Clearance
Timeline
ICT Systems and Strategy Lead (TMP)
Ministry of Defence
12.2022 - 01.2024
Senior Infrastructure Ops Engineer
Ministry of Defence
08.2019 - Current
Infrastructure Ops Engineer
Ministry Of Defence
06.2015 - 08.2019
Garrison IT Manager
Ministry Of Defence
04.2010 - 05.2015
- CompTIA Certification
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