Hussein Osseily

IT Development and System Creation.
Cargo Management System:
Developed a Cargo Management System with functionalities including:

Process import flights:
• Generate Solid Loose instructions and communicate them with the assigned GHA.
• Notify clients about their shipments on each flight.
• Track local shipments using SITA FSU messages and issue daily status reports to the operations and sales team.

PDA Version for Warehouse Management:
• Warehouse Inventory Management.
• Damage Reporting Tool.

Truck Booking System (TMS):
• Created the system for arranging trucks for the transit of shipments.
• Developed functionalities to generate truck load lists and forward them to the assigned trucking supplier and GHA.
• Implemented tracking of truck movements using GPS and timings communicated by SITA messages and trucking suppliers.
Invoicing System:
• Developed the system for pre-invoicing GHA invoices and auditing against suppliers' data.
• Created tools for auditing trucking invoices against suppliers' data.

Customer Relationship Management (CRM):
• Designed and managed the Network Contacts database.

Manual Tasks Automations:
• Automated manual tasks in various departments.

System Integration:
• Set up API and EDI to create a communication port between our system and other systems.

Data Analysis and Quality Control
• Developed tools for generating reports on the total operation from the database.
• Created dashboards for daily operations overview.
• Produced KPI reports to measure the performance of GHA, airlines, and trucking suppliers.
• Generated KPI reports to measure internal performance.

IT Support
• Troubleshot IT equipment such as printers, laptops, CCTV, and access control units.

• Receiving & Treating Import Flight Packs
• Sending out Shipments Arrival Alerts for Agents
• Communication with Sales Team in China
• Communications with CNEEs, Shippers, GHA & Trucking Company
• Update & Communicate Truck movements with the Origin & CNEEs
• Answering Customers Inquiries via Calls, E-mails & Internal Platforms
• Tracking Shipments from Arrival in LGG till Destination
• Investigate, Follow Up & Register Shipments IRR
• Follow up with Customs Control Procedures & Decisions
• Treating Invoices issued by the GHA
• Maintain daily WH ULD & Shipments Inventory records
• Monitor & followup on Breakdown Operations -Monitor Truck loading & register left behinds.

• Undertake business needs assessment, supply market analysis and commercial risk assessments to inform procurement planning and sourcing decisions
• Develop, coordinate and lead sourcing activities to establish supply arrangements that meet business needs
• Develop and administer contract management plans, negotiate changes and modifications, supplier performance management and compliance requirements through effective supplier relationships to enhance business outcomes
• Plan and lead contract negotiations in the establishment and review of supply arrangements to deliver value for money procurement outcomes
• Partner with staff from across the organization providing high level advice and guidance to build expertise in procurement, provide governance and improve procurement practice and outcomes
• Identify, manage and mitigate procurement risks to enable the organization to meet its obligations and maximize business opportunity
• Purchase goods, materials, components or services in line with specified cost, quality and delivery targets
• Meet new suppliers and discuss business terms
• Work on monthly promotion leaflets and arranging leaflet deals from suppliers
• Ensure continuous supply of required goods and materials and communicate any supply problems which may pose a risk or impact on business operations
• Monitor market trends, competitor strategies and market suppliers -Research and evaluate areas of opportunity and reduce costs .-Develop creative and innovative procurement processes -Develop ideas and strategies to improve operational efficiency, add value, aid business performance and work towards a strategy of continuous improvement
• Negotiate contracts, improve prices and terms of business with suppliers and review opportunities to make business savings utilizing negotiation and procurement best practice tools and methods
• Mentor and coach the Assistant Buyer to enhance their career and professional development Analyze and improve Interdepartmental transfers (IDT)
• Analyze and confirm goods receiving notes (GRN)
• Analyze, control and approve service area (hot deli, butchery, bakery, fruit and Veg and showroom) daily wastage and expiry reports
• Initiate and confirm stores replenishing requisitions from DC.

• Import Purchasing Coordinator Accurately processes purchase orders in a timely and effective manner
• Assist in expediting purchase orders and follow purchase orders through the order process to time of receipt
• Accurately process invoices in a timely and effective manner
• Keep vendor file information up to date
• Work efficiently with internal departments
• Assist in the coordination of vendor returns
• Investigation of internal customer problems and/or complaints to successful resolution
• New item set-up, pricing and item maintenance.

• Manages and directs a sales force to achieve global sales and profit goals
• Designs and recommends sales and marketing programs and sets shortand long-term sales strategies
• Give input into developing the budget.

• Monitor the quality of welcome extended to guests
• Recruit, train, and motivate the members of the team
• Ensure that all the hotel standards and procedures are applied and manage daily billing and payments
• In charge of reception and dashboard Monitors the customers accounts and till accounts
• Coordinate the reception team and organize its work and schedules.

• Installing and configuring computer hardware, software, systems, networks, printers, scanners
• Responding to breakdowns Investigating, -Diagnosing and solving computer software and hardware faults
• Replacing parts Checking computer equipment for electrical safety
• Maintaining records of software licenses.

• Welcome guests
• Ensure that guests receive high quality Service Promote loyalty amongst a broad range of customers
• Responsible for the status of guests in the hotel
• Maintain the guest folder from arrival to payment on departure.