Hundley Michael
Oak Hill,NY
Summary
Proactive and achievement-oriented Senior Marketing Coordinator bringing 5 years of marketing and leadership experience with special emphasis helping different industries (Financial, Automotive, Construction, and Web2/Web3). Effectively increases social media reach and client digital profile to catapult company forward with sustained growth.
Overview
6
6
years of professional experience
Work History
Senior Marketing Coordinator
Xcepitional Wildlife Removal
07.2022 - 06.2024
- Sister companies: Florida Wildlife Trappers, Blue Ridge Wildlife, and Feather Free Zone.
- Championed a customer-centric approach to marketing communications, resulting in improved satisfaction scores from clients and prospects alike.
- Leveraged data analytics tools to gain insights into customer behavior patterns which guided targeted marketing initiatives aimed at retention and upselling existing customers.
- Increased brand awareness by developing and implementing strategic marketing campaigns.
- Analyzed market trends and conducted competitor analysis, informing future marketing strategies.
- Oversaw preparation of marketing copy, images, videos, emails, and other collateral.
Customer Support Specialist
UpWork (freelancer)
05.2022 - 10.2022
- Developed strong relationships with clients, resulting in repeat business and positive feedback.
- Managed a high volume (100+/day) of inbound calls, live chats, and emails while maintaining excellent quality standards and adhering to established procedures.
- Utilized CRM systems effectively to track customer interactions, document detailed case notes, and access relevant account information quickly when needed.
- Participated in regular meetings with management to discuss ongoing departmental challenges and propose actionable solutions.
Marketing Consultant
Hundley Consulting
01.2018 - 05.2022
- Managed budget allocations for marketing projects, maximizing ROI through strategic resource deployment.
- Streamlined lead generation process by implementing innovative SEO techniques, significantly increasing organic traffic.
- Directed website redesign projects to improve user experience and engagement, leading to longer visit durations.
- Increased brand awareness and customer engagement by developing and executing targeted marketing campaigns.
- Implemented creative solutions to address unique challenges faced by clients in a variety of industries.
- Boosted sales revenue through the implementation of innovative promotional strategies and events.
Education
Certification - Project Management
Six Sigma Certification (Yellow Belt)
07.2024
Certification - Semantic Seo And Topical Authority
Topical Authority Digital Course
02.2024
Certificate - Electrical And Masonry
Fayette Institute of Technology
Oak Hill, WV05.2013
High School Diploma -
Oak Hill High School
Oak Hill, Wv06.2012
Skills
- KPI Tracking
- Media Buying
- Google Analytics
- CRM Management
- Search Engine Optimization
- Advertising Campaigns
- Marketing Analytics
- Campaign execution
- Problem-Solving
- Time Management
- Multitasking Abilities
- Teamwork and Collaboration
Timeline
Senior Marketing Coordinator
Xcepitional Wildlife Removal
07.2022 - 06.2024
Customer Support Specialist
UpWork (freelancer)
05.2022 - 10.2022
Marketing Consultant
Hundley Consulting
01.2018 - 05.2022
Certification - Project Management
Six Sigma Certification (Yellow Belt)
Certification - Semantic Seo And Topical Authority
Topical Authority Digital Course
Certificate - Electrical And Masonry
Fayette Institute of Technology
High School Diploma -
Oak Hill High School
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