HOZIANA KARENZI
Zonhoven
Summary
Results-driven professional with proven experience at TAKEAWAY.COM, skilled in project coordination and customer relationship management. Expert in building comprehensive partner databases and streamlining operational workflows with a strong focus on detail and strategic planning. Proficient in market research, financial administration, and leveraging creativity to enhance team performance and operational efficiency.
Overview
6
6
years of professional experience
Work History
SALES OPERATIONS ADMINISTRATOR
JUST EAT TAKEAWAY.COM
10.2023 - Current
- Developing a comprehensive database to streamline partner information.
- Checking all the documents from the sales team, ensuring that all data is correct, accurate, and compliant.
- Point of contact for the sales team.
- Onboarding of new partners.
- Collaborating with cross-functional teams to ensure seamless communication and coordination (administration, organising data, presentations, meetings...).
- Assist in the development of operational processes and procedures.
- Initiate and maintain relationships with partners.
- Assist with the implementation of new processes into existing operational workflows.
- Participate in new projects.
CORPORATE COMMUNICATIONS AND MARKETING INTERN
EASYFAIRS International
03.2023 - 06.2023
- Created multimedia content including interviews, videos, highlights, and photos.
- Contributing to digital platform development including intranet and corporate website.
- Contributed to new brand and event development through brainstorming sessions.
- Coordinated team-building activities and marketing communications.
- Created engaging content for social media platforms.
- Enhanced onboarding process.
- Developed compelling videos leveraging trending content strategies.
- Assisted teams with aligning marketing strategies and objectives based on data-driven insights.
SALES CONSULTANT
TRAVELEX NV
08.2018 - 09.2020
- Managed purchase and sale of foreign currencies.
- Handled phone calls efficiently.
- Enhanced customer service through effective offer management.
- Conducted financial transactions and managed cash flow.
- Supervised store operations from opening to closing.
- Developed and maintained relationships with clients to increase sales revenue.
- Resolved customer complaints and inquiries in a timely manner.
- Worked with fellow sales team members to achieve group targets.
Education
Bachelor - International Business Management and Marketing
University College Leuven
06.2023
Diploma - Medical Secretary
Centrum Voor Avondonderwijs
01.2018
Secondary school diploma - Organisation and Assistance
Ursulinen Mechelen
01.2014
Skills
- Project Coordination
- Market Research
- Customer Relationship Management
- Data Interpretation
- Creativity
- Sales
- Verbal and written communication
- Detail-Oriented Organization
- Strategic thinker
- Document management
- Financial administration
Accomplishments
- Co-created and led the winning Marketing Plan for Jorissen & De Jonck during the Bachelor-Proof Contest 'SME Route Challenge 2023'
- Developed a Social Media Playbook for Easyfairs International to improve their external communication and social media presence
Tools
- Creativity: Canva, Adobe, RISE 360, PowerPoint, Word, Excel
- Data: Qlik Sense, Google Analytics, IBM SPSS
- CRM: Odoo, Hubspot, Salesforce
Attributes
- Communicative
- Empathic
- Organised
- Outgoing
- Creative
- Team player
Languages
English
First Language
Dutch
Proficient (C2)
C2
French
Intermediate (B1)
B1
References
References available upon request.
Timeline
SALES OPERATIONS ADMINISTRATOR
JUST EAT TAKEAWAY.COM
10.2023 - Current
CORPORATE COMMUNICATIONS AND MARKETING INTERN
EASYFAIRS International
03.2023 - 06.2023
SALES CONSULTANT
TRAVELEX NV
08.2018 - 09.2020
Bachelor - International Business Management and Marketing
University College Leuven
Diploma - Medical Secretary
Centrum Voor Avondonderwijs
Secondary school diploma - Organisation and Assistance
Ursulinen Mechelen
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