Hélène Dupeux
Meerssen
Profil professionnel
More than 20 years of experience in supply chain management, last 14 years as senior leader. Cost & Continuous Process improvement focused – green belt certified (6 Sigma). Proven strong achiever in defining and implementing mid to long term strategy. Ability to operate in complex geographic environments. Strong Analytical skills & Customer Satisfaction Driven. Experienced People Manager in partner management, change management & crisis management. Work effectively across cross functional teams with ability to communicate at all levels.
Vue d'ensemble
24
24
years of professional experience
2001
2001
years of post-secondary education
Expérience
Vice President of Supply Chain for EMEA
Mercury Marine – Brunswick Corporation
07.2015 - 11.2024
- Lead the EMEA supply chain organisation, including PMO, manage 65 employees including 9 direct reports & 100 hourly
- Responsibilities include Operations of an insourced bounded distribution centre, Purchasing, Supply & Product Planning, Inventory, Trade and Product Compliance, Transportation, SIOP and Global Diesel Supply Chain
- Key Achievements: implemented a purchasing department, rationalised the diesel supply distribution, defined and improved upon customer service levels, modernized the warehouse with the implementation of new warehouse management system to support the business key growth areas
- Focus on transforming the Supply chain team by creating strategic sourcing function, implementing an operational excellence team and supplier performance assessment
Service Parts Supply Chain Operations Director for EMEA EC
Dell – Global Service Parts
03.2014 - 06.2015
- Lead EMEA Emerging Countries Warehouse and Transportation Team of 10 people located in 8 different countries, covering over 80 different destinations, 35 fulfilment hubs for NBD services, and 180 for Same Day
- Responsible of defining partner strategy, key cost reductions programs, operational improvement, and leading expansion of Dell presence into new countries following sales strategy
- Member of EMEA Emerging country Sales and services team tasked to set up channel & retail strategy; to redefine and implement the Dell customer warranty offerings to answer customer needs and create the right competitive advantage for Dell on both Enterprise and Consumer segments
- Lead as a stretch assignment a joint Services and Finished Good EMEA Logistics Supply Chain RFQ to define the next partners that will support Dell over the next 3 to 5 years
- In charge of global alignment initiatives in the area of Taxes, Compliance and Regulatory to close identified gaps in current process & implement a sustaining one
- Achieved a $1.5M savings in one year in Turkey on VAT Claim
- Retained Global and EMEA Logistics Contract & Partner Director assignment
Global service Parts Supply Chain Program Director
Dell – EMEA Service Parts
01.2013 - 03.2014
- Lead Global Strategic Program to optimise Dell Global Service Parts End to End Supply Chain
- It includes Procurement, Inventory, Fulfilment, Freight and Repair of spare parts representing $1Billion annual spend
- The program team is a global, cross functional and multi-cultural team of 10 persons, including 5 program managers
- Drive Global Strategic program for operational improvements
- Team consisted of regional Supply Chain Directors
- Implemented global KPI, aligned target, defined global packaging & recycling strategy with $2M savings delivered vs $22M spend
- Defined Green strategy by setting up CO2 targets for the team
- Global Partner (3PL) Logistics Director, Contract & Pricing Negotiations, Executive and Global Quarterly Reviews, defining and implementing key global improvement programs
- Accountable for $150M spend/ year
Services Supply Chain Director – EMEA Service Parts
Dell – EMEA Service Parts
05.2010 - 01.2013
- Managed a team of 10 direct people located in 8 Different EMEA Countries and 300 partners employees
- Responsible for a $150M Budget/year, driving cost reductions programs on end to end supply chain
- Lead innovative lean initiatives as Vendor owned inventory flash PO transfer resulting in $1.5M Inventory reduction
- Responsible for Fulfilment, Freight and Spare parts repair operations for Europe and Emerging Countries (+33,000 SKUs, 35 NBD Hubs, +160 Stocking locations covering 57 Countries), including Next Business Day Delivery to customers or engineer locations, Same Day Delivery to Customers, parts Replenishment to 200 stocking locations, Reverse Logistics, Inbound from Suppliers, RMA to repair vendors & spare parts repair
- Accountable for implementing Key Performance indicators, defining goals and conducting improvement plan to bridge gaps for best in class customer satisfaction
- Responsible for Partner Logistics Management, including, Contract & Pricing Negotiation
- Defined & drove partners’ weekly operational reviews, QBRs and bi-annual executive reviews
- Drove successfully a logistics operation EMEA RFQ, achieving $25M cost savings over 3 years
- Awarded highest Dell Award for this accomplishment
- Lead expansion of Dell Spare parts capabilities in Emerging Countries: Middle East, Russia, Western Europe, & Africa, acquiring strong compliance expertise in those regions for the in warranty spare parts business
- Ensure compliance of all Dell policies and external regulatory and legal requirements
Service Parts EMEA Supply Chain Operations & EMEA Program Senior Manager
Dell – EMEA Spare Parts Services
03.2008 - 05.2010
- Responsible for Emerging Countries operations: fulfilment, freight, customer backlog orders management
- Defined optimum Emerging Countries fulfilment and freight network for Next Business Day & Same Business Day delivery, warehouses replenishment and reverse logistics
- Drove request for quotation & pricing negotiation with providers for supply chain operations network set up in Emerging Countries concluding in contract signature
- Accountable for defining countries roll out strategy and driving operations implementations, from project management, testing, pilot, implementation and sustaining operations
Service Parts EMEA Warehouse Manager
Dell – EMEA Service Parts
02.2007 - 03.2008
- Responsible for managing the outsourced parts fulfilment operations: inbound, warehouse capacity, quality, pick pack and ship, packaging, kitting, repack, return to vendor, and vendor owned inventory
- Established operational control structure, including QBRs, weekly management meeting & daily pulse meeting, operational scorecards & KPIs
- Successfully designed and implemented an invoice Audit Process resulting in $0.5M savings the 1st year
Services Southern Europe Logistics Manager
Dell – Technical Support and Field Delivery
02.2001 - 02.2007
- Responsible for Logistics Operations for Southern Europe, including transportation of spare parts from local warehouse to customers or field delivery engineers for hardware repair
- Test Manager as part of the EMEA Program Team, managing transition from a multi service logistic provider model to a single 3PL in southern Europe
- Accountability included the implementation of new customised WMS
- Implemented new Global Customer Experience Metric for EMEA and drove score up to 98% in 2 years
Formation
Master - Credit Management and Logistics
Bachelor - Strategy Management
Informations complémentaires
- Secouriste
- Lecture
- Voyages : [Pays]
Langues
Anglais
Courant
Français
Langue maternelle
Espagnol
Intermédiaire
Chronologie
Vice President of Supply Chain for EMEA - Mercury Marine – Brunswick Corporation
07.2015 - 11.2024
Service Parts Supply Chain Operations Director for EMEA EC - Dell – Global Service Parts
03.2014 - 06.2015
Global service Parts Supply Chain Program Director - Dell – EMEA Service Parts
01.2013 - 03.2014
Services Supply Chain Director – EMEA Service Parts - Dell – EMEA Service Parts
05.2010 - 01.2013
Service Parts EMEA Supply Chain Operations & EMEA Program Senior Manager - Dell – EMEA Spare Parts Services
03.2008 - 05.2010
Service Parts EMEA Warehouse Manager - Dell – EMEA Service Parts
02.2007 - 03.2008
Services Southern Europe Logistics Manager - Dell – Technical Support and Field Delivery
02.2001 - 02.2007
Royal Holloway College - Bachelor, Strategy Management
Montpellier Business School - Master, Credit Management and Logistics
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