Summary
Overview
Work History
Education
Skills
Languages
Timeline
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Hevelyn Santos

Hevelyn Santos

Front Line Associate
Bruxelles

Summary

Autonomous and enthusiastic, my first experiences allowed me to reinforce my knowledge and to understand the different tools and techniques in BackOffice, Front Office and Compliance. In search of new challenges, I would like to join an organization to which I could bring my dynamism and my taste for challenge.

Overview

1
1
years of professional experience

Work History

Money Transfer Agent

Eurogold SA
05.2022 - Current


  • Money transfers and rate negotiation
  • Educated clients on account services and resolved client inquiries regarding statement information and account balances.
  • Prepared high-risk reviews with results and recommendations for customer onboarding, closure and retention.
  • Determined customer risk ratings based on analysis and research findings.
  • Made decisions and recommendations about extending lines of credit.
  • Consulted with compliance department to create regulatory reports.
  • Partnered with client-facing teams to collect legal documents and associated information for regulatory and internal policies.
  • Worked with clients and finance companies to find optimal solutions for financing.

Cleaner

B&K Services sprl
12.2019 - 08.2021


  • Maintained clean and comfortable environments by vacuuming, cleaning windows, and dusting.

Secretary's Assistant

My Colors Sprl
01.2018 - 01.2019
  • Responded to customer calls and emails to answer questions about products and services.
  • Entered invoices requiring payment and disbursed amounts via mail.

Cashier

Spar Express
06.2018 - 10.2018


  • Learned duties for various positions and provided backup at key times.
  • Operated cash register to record transactions accurately and efficiently.
  • Stocked, tagged and displayed merchandise as required.
  • Performed cash, card and check transactions to complete customer purchases.

Stage animatrice

Maison de quartier Dailly
02.2017 - 03.2017
  • Provided emotional support and guidance to children during difficult times.
  • Introduced children to educational games and activities to boost learning.
  • Created new and fun activities to drive enthusiasm for children.
  • Facilitated learning through play, stories and outdoor activities for successful child outcomes.

Kindergarten Teacher Stage

École Notre Dame
02.2016 - 03.2016
  • Developed and delivered presentations on course topics.
  • Cleaned, organized and restocked classrooms for upcoming classes.
  • Helped teacher prepare instructional material and displays.
  • Helped teachers manage bus loading and unloading.
  • Delivered structured lessons on readiness skills , language skills, literature, and handwriting.
  • Created and supervised variety of hands-on learning activities for fun and engagement.

Education

Social Sciences

CESS
1000
09.2015 - 6 2017

Skills

  • MS Excel
  • Word
  • CRM
  • Belmomey
  • Exchange
  • Customer Transactions
  • Data Confidentiality
  • Payment Schedules
  • Loan Documentation
  • Financial Documentation
  • Customer Service
  • Data Evaluation
  • Policy and Procedure Adherence
  • Refund Processing
  • Documentation
  • Contract Compliance
  • Compliance Issues KYC

Languages

Portugais
Bilingual or Proficient (C2)
Français
Bilingual or Proficient (C2)
Anglais
Upper intermediate (B2)
Néerlandais
Beginner (A1)
Espagnol
Beginner (A1)

Timeline

Money Transfer Agent

Eurogold SA
05.2022 - Current

Cleaner

B&K Services sprl
12.2019 - 08.2021

Cashier

Spar Express
06.2018 - 10.2018

Secretary's Assistant

My Colors Sprl
01.2018 - 01.2019

Stage animatrice

Maison de quartier Dailly
02.2017 - 03.2017

Kindergarten Teacher Stage

École Notre Dame
02.2016 - 03.2016

Social Sciences

CESS
09.2015 - 6 2017

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Hevelyn SantosFront Line Associate