Summary
Overview
Work History
Education
Skills
Personal Information
References
Hobbies and Interests
Timeline
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HERBERT NYANCHOKA

Nairobi

Summary

Focused professional knowledgeable about devising innovative solutions to diverse business concerns and goals. Strategic and forward-thinking leader with self-motivated and tactical mindset. Excellent relationship-building and critical thinking skills with determined and decisive nature.

Overview

21
21
years of professional experience

Work History

RAMP AND WAREHOUSE OPERATIONS SUPERVISOR

FEDEX EXPRESS
03.2022 - Current
  • Extensive knowledge of Weight & Balance (mass Balance) on B777F
  • Plan ahead of the flight to ensure all ground handling arrangements are in place and ensure all information related to the ground-handling agent, airport and load specification is obtained
  • Ensure that the Load is built up in accordance with the FedEx Standards, meeting all safety requirements
  • Supervise the Ground Handling Agent (GHA) to ensure that load optimization and loading efficiency is achieved taking into consideration requirements for all special cargo and DG
  • Responsible for preparing the aircraft weight and balance trim sheet and submit to the Pilot in command
  • Issue aircraft loading and unloading instructions
  • At destination, ensure that General Declaration, flight plan and weather reports are obtained from the GOC
  • Maintain close contacts with Ground Handling Agents, Line Maintenance Engineers, and Local Airport Authorities etc
  • To ensure that the highest levels of Customer Service are consistently delivered
  • Accountable for carrying out the security search of the main deck and lower deck cargo compartment to ensure that nothing has been placed that would jeopardize the safety of the aircraft
  • Ensure that all Aircraft Preflight Security and preparation are carried as laid down in the Flight Operations Manual
  • Carry out Dangerous goods inspections related to aircraft loading and deal with any DG related incidents related to flight and handling while the aircraft is on Ground
  • Ensure Weight & Balance is planned and trimmed/lateral imbalance to minimize fuel consumption and safety of the aircraft and achieve a faster turnaround
  • Supervise and monitor cargo build-up done by the Handling Agent and ensure FedEx assets utilized in diligent manner and help in cargo build-up and breakdown
  • Maximize the payload to achieve 100% payload factor thus increase profit
  • Monitor and ensure that the flight unloading and loading is carried out as per the SOP
  • Coordinate with FedEx Memphis GOCC (Global Operations Control Center) flight dispatcher for the flight plan and all other aspects related to flight
  • Maintain the FAA regulated Inbound/outbound Flight Paperwork up-to-date and error free
  • Communicating with the Interline partner Airline (KQ and EK) for the movement of general cargo outbound and courier to FX non-direct serve locations
  • Ensure FedEx Aircraft is 100% Airworthy and avoid any aircraft strike
  • Maintain the stock of ULD in Nairobi station as well as feed the down line station with ULD for their station operations
  • Update & maintain record of all the Damaged ULD in station and inform the ULD repairing station of the Damaged ULD movement out of Nairobi
  • Support in purchase of Ramp supplies and custodian of stocks in and out of Ramp Office
  • Provide existing and potential customers with a superior and consistent quality Service, both directly and in conjunction with GHA
  • Plan, organize and co-ordinate the operational activities to ensure optimal Efficiencies and productivity, delegating responsibilities to and controlling GHA/third party contractors as appropriate
  • Monitor and oversee the service provided by GHA to ensure it is in line with FedEx standards
  • Resolve problems arising such as delays, disruptions, cargo mishandling and Transfer cargo
  • Review, collate and compile the cargo documentation for cargo uplifted on flights in accordance with local regulations and company policies
  • Ensure accurate completion of all post flight activities including dispatch of Message, forwarding documentation and completion of station file
  • Where Required, take appropriate action for any irregularities/ discrepancies
  • Investigate and respond to queries, complaints and claims received from internal and external customers in an efficient and timely manner, restoring customer confidence
  • Update and maintain Cargo Systems in order to provide the requisite customer Service information and produce and analyze periodic reports and statistics
  • Motivate, train and give feedback to staff to ensure all tasks are completed on time and to ensure high standard of service is maintained
  • Provide on the job training and manage performance, including corrective action
  • Supervise Ramp operations as required to ensure all activities are completed Safely and in an efficient manner with safety of people and aircraft, no freight being left behind and no delays.

WAREHOUSE SUPERVISOR

BOLLORE TRANSPORT AND LOGISTICS LIMITED
11.2020 - 02.2022
  • Adherence to SOP- inbound and outbound cargo & deviation on processes to be immediately flagged off to my superior
  • Updates inbound and outbound metrics inspects received containers prior to cutting of seal
  • Ensures client representative is present or authorization given by client prior to cutting of container seal
  • Supervises offloading and loading of trucks
  • Inspection of all new products-expiry dates, quality and quantity before stacking and storage (where need be)
  • Give suggestions for cost saving and process improvements
  • Ensure prompt loading orders dispatch to maintain high truck turnaround
  • Ensure accurate receipt, storage, retrieval/picking and timely dispatch of goods
  • Monitor stock ageing and segregation
  • Daily accurate updating of loadings and document movement to ensure system updating
  • Investigates stock variances and explanations
  • Circulate daily update reports of dispatch and receipts
  • Communicate all loadings done to clients promptly via email
  • Resolves minor client issues on phone or email
  • Ensures discipline among the team
  • Issue of GRNS on the same day of receipt of materials and Delivery Note and issue gate pass for all cargo being dispatch
  • Ensures all product is stored in the correct bin location
  • Monitors stock in warehouses and escalates high stock or low stock trends
  • Housekeeping of the warehouse as per company standards, including front of the warehouse
  • Ensure strict adherence to FIFO.

WAREHOUSE SUPERVISOR

AGILITY LOGISTICS LIMITED
07.2010 - 10.2020
  • Provide an effective level of oversight to ensure smooth, timely and cost-effective handling of cargo to all clients
  • Ensures adequate levels of sufficiently qualified and experienced staff are available to ensure daily operations function efficiently and cost-effectively
  • Ensures adequate types and quantities of Handling Equipment are serviceable and deployed throughout the warehouse to ensure service levels and Key Performance Indicators are consistently and cost-effectively achieved
  • Ensures all documentation, data capture and cargo processes are correctly and consistently undertaken, maintained and updated as required
  • Maintains compliance with all local and international policies and procedures as they apply to the warehouse and various operational services provided
  • Implements and maintain a process of continual improvement to ensure staff training needs are identified and implemented cost-effectively and in a timely manner
  • Proactively engages in all Marketing and Business Development activities
  • Ensures a clean and hazard-free working environment is consistently maintained
  • Resolves successfully all business related issues with staff and customers
  • Provide work plans, assign tasks and appropriately and appraise results for the warehouse staffs
  • Regularly review warehouse layouts to ensure proper space utilization
  • Develop, coordinate and enforce operational policies and standard operating procedures to optimize warehouse operations
  • Develop and enforce safety and security policies in the warehouse
  • Inspection of all new products-expiry dates, quality and quantity before stacking and storage (where need be)
  • Daily accurate updating of loadings and document movement to ensure system updating
  • Investigates stock variances and explanations
  • Circulate daily update reports of dispatch and receipts
  • Communicate all loadings done to clients promptly via email
  • Resolves minor client issues on phone or email
  • Ensures discipline among the team
  • Issue of GRNS on the same day of receipt of materials and Delivery Note and issue gate pass for all cargo being dispatched
  • Ensures all product is stored in the correct bin location
  • Monitors stock in warehouses and escalates high stock or low stock trends
  • Work allocation, coaching and mentoring of staff under my supervision
  • In charge of container yard
  • Overseeing offloading and loading of containers and giving priorities expiry
  • Tracking of drivers and trucks with time-to-time communication where they have reached and hence safe delivery of sea freight and depot delivery of containers
  • Sharing of reports on trucks and containers in the yard.

CARGO OPERATIONS OFFICER

TRANSGLOBAL CARGO CENTRE
01.2007 - 06.2010
  • Ensure that operations are conducted in a structured manner like proper housekeeping, work areas are maintained in an organized manner
  • Ensure that all staffs are aware of the health, safety and security procedures, within and outside warehouse
  • Achieved through wearing of proper PPE's such as safety shoes, earmuffs, gloves etc
  • Liaison with customs, police, wildlife service, agents and regulators to have a smooth operational process
  • Ensuring that cargo is steered from acceptance and imports into the proper terminals, storage locations, and proper storage of cargo by staff and operators
  • Ensure that all safety issues pertaining to ULD serviceability are followed at all times
  • Ensure on-time flight departure activities are performed within the agreed with other airlines SLA's with Trans global
  • Escalate pro-actively any issues of significance to the Operations Managers for further action
  • Answering clients' requests through phone calls and mails
  • Ensures proper acceptance of export cargo into the warehouse
  • Updating stocks of inbound and outbound every day
  • Cargo rotation and manifesting
  • Provision of accurate information of receipts and dispatches to the accounts for correct billing
  • Provide customer services from shipment tracking and inquiry
  • Ensure customer/client satisfaction by providing high-quality services
  • Monitor inbound and outbound cargo, courier, and special loads movement coordinate requirements with Key stakeholders ensuring smooth operations at the cargo Terminal
  • Review discrepancy reports; ensure corrective measure is implemented to eliminate repetition of the errors thereby minimizing Company's liabilities
  • Provide feedback to staff as necessary in case of discrepancies
  • Coordinate efficient transfer of interline agreement
  • Meet the flight upon arrival and ensures that consignments are well offloaded and safely escorted to the warehouse
  • Verify cargo manifests against system information and make amendment of any discrepancies
  • Deal with internal/external customer queries on all types of freight movements whilst advising the required documentation for onward movement
  • Input accurate and timely information into systems
  • Ensure all pre and post-flight checks and activities are completed in compliance with operational, security and safety policies, procedures, standards, and processes
  • Ensure that all security procedures are adhered to and that good housekeeping is maintained
  • GSE utilization, allocation, and fleet quality
  • Turnaround supervision and coordination
  • Documentation handling
  • Coordinate and Conduct cargo build-up and Breakdown as per procedures
  • Weighing of cargo before it is planned on Aircrafts.

CARGO OPERATIONS AGENT

SIGINON CARGO CENTRE
05.2004 - 01.2007
  • Prepare and send arrival notification to consignee by email and phone calls
  • Inform the management proactively about any irregularities
  • Coordinate warehouse staffs in cargo buildups
  • Liaise with security staff to ensure cargo is screened before acceptance
  • Provide information in any case of process irregularities to customers and affected interfaces proactively
  • Ensure that customer queries are answered as soon as possible and follow up until the customer is satisfied
  • Deal professionally, efficiently, and courteously with customer complaints
  • Perform regular warehouse bond checks and send reports to respective airlines
  • Ramp and Hub coordination
  • GSE utilization, allocation, and fleet quality
  • Turnaround supervision and coordination
  • Documentation handling
  • Assist in Load planning
  • Cargo buildup and breakdown
  • Updating and manifesting
  • Cargo reservations & bookings.

LOADING AGENT

KENYA AIRWAYS
03.2003 - 08.2003
  • Building of cargo pallets according to the restrained system of the aircraft
  • Doing bond checks
  • Ensure cleanliness and customer service is paramount in the warehouse
  • Palletizing of items received in the warehouse for operators to rack in the respective place
  • Cargo acceptance
  • Cargo buildup and lashing
  • Cargo rotation and raise an alarm of any irregularities noted during rotation to my supervisor
  • Cargo buildup & breakdown
  • Acceptance, delivery, and screening
  • Cargo units system weighting & tagging.

Education

Kenya Certificate of secondary Education -

Certificate of B77F Weight & Balance Ramp Operations -

04.2022

Certificate in Dangerous goods CAT 6 -

03.2022

Certificate in Customer Service Training -

09.2019

Certificate in Clearing & Forwarding -

01.2012

IATA/FIATA Diploma Dangerous Goods Regulations -

01.2010

Certificate in Basic Security Awareness Training -

09.2009

Certificate in Computer Packages word, excel, access, PowerPoint and Internet -

01.2005

IATA/FIATA Diploma Air Cargo Services -

01.2002

Skills

  • Highly motivated, energetic, analytical and a self-starter
  • Strong planning and organizational skills with a sense of urgency and prioritization of tasks
  • Confidence drive and enthusiasm
  • Decision-making ability and a sense of responsibility
  • Ability to interact effectively with a wide range of staff
  • Ability to analyze and decide on the best strategic approach to employ in various scenarios
  • Strong organizational skills and able to coordinate and manage a diverse array of responsibilities
  • Leadership qualities
  • Warm and caring
  • Interpersonal skills
  • Able to work without supervision
  • An early starter
  • High integrity
  • Warehouse Safety
  • Load Planning
  • Shipping and receiving
  • Order Picking

Personal Information

Year of Birth: 1980

References

  • Charles Gwaro, Trade Wings Aviation, Operations Manager, 0726921315
  • Peterson Kimeu, Swissport Cargo Centre, Managing Director, 0704 563 917
  • Jacob Chemulus, Siginon Cargo Centre limited, Operations Manager, 0722326803

Hobbies and Interests

Reading Journals, watching national geography and travelling.

Timeline

RAMP AND WAREHOUSE OPERATIONS SUPERVISOR

FEDEX EXPRESS
03.2022 - Current

WAREHOUSE SUPERVISOR

BOLLORE TRANSPORT AND LOGISTICS LIMITED
11.2020 - 02.2022

WAREHOUSE SUPERVISOR

AGILITY LOGISTICS LIMITED
07.2010 - 10.2020

CARGO OPERATIONS OFFICER

TRANSGLOBAL CARGO CENTRE
01.2007 - 06.2010

CARGO OPERATIONS AGENT

SIGINON CARGO CENTRE
05.2004 - 01.2007

LOADING AGENT

KENYA AIRWAYS
03.2003 - 08.2003

Kenya Certificate of secondary Education -

Certificate of B77F Weight & Balance Ramp Operations -

Certificate in Dangerous goods CAT 6 -

Certificate in Customer Service Training -

Certificate in Clearing & Forwarding -

IATA/FIATA Diploma Dangerous Goods Regulations -

Certificate in Basic Security Awareness Training -

Certificate in Computer Packages word, excel, access, PowerPoint and Internet -

IATA/FIATA Diploma Air Cargo Services -

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HERBERT NYANCHOKA