Henrique Muhikira Paiva

• Optimized operational management of bar services, delivering a top-tier customer experience.
• Implemented effective inventory control measures, ensuring product availability and cost management.
• Maintained meticulous cash handling procedures, ensuring strong financial accountability.
• Provided dynamic leadership in team management, encompassing recruitment, training, and staff development.
• Developed and executed innovative promotional strategies to energize events and enhance visibility.
• Innovatively created new cocktails and designed a fresh menu monthly, resulting in increased customer engagement and satisfaction.
• Successfully partnered with various breweries to negotiate deals, promotions, and partnership events, driving revenue growth and enhancing their brand visibility.

• Strategically led internal communications to enhance team cohesion through innovative after-work events.
• Conceptualized and executed impactful visual materials, significantly increasing brand visibility across over 100 retail and Hospitality locations owned by the group N&D.
• Proactively cultivated partnerships and negotiated sponsorship deals, ensuring optimal coordination of promotional materials.
• Demonstrated dynamic leadership of the promotional team, securing prominent presence at partner events.
• Innovatively designed uniforms and produced engaging visual content for social media platforms.

• Led cross-functional teams to successfully execute high-quality events within tight deadlines.
• Elevated client satisfaction rates by providing exceptional support throughout the entire lifecycle of each event project.
• Developed comprehensive communications strategies, incorporating both traditional and digital media channels.
• Improved overall event ROI with meticulous budget management and cost-saving initiatives.
• Enhanced event attendee experience by overseeing all aspects of event planning and execution.
• Conducted post-event evaluations to identify areas for improvement and inform future event planning activities.

• Handled customer relations issues, enabling quick resolution, and client satisfaction.
• Resolved customer issues quickly to close deals and boost client satisfaction.
• Increased sales revenue by developing and implementing effective sales strategies.
• Built long-lasting client relationships through excellent customer service and consistent followups.
• Led a successful sales team by providing motivational coaching and performance-based incentives.
• Closed lucrative sales deals using strong negotiation and persuasion skills.
• Grew sales and boosted profits, applying proactive management strategies and enhancing sales training.
• Managed key accounts with strategic planning and relationship building, resulting in increased customer loyalty and repeat business.
• Consistently met or exceeded quarterly sales targets through diligent effort and persistence in closing deals.
• Maintained ethical and positive working environment to reduce turnover and promote high retention rates.
• Negotiated contracts with vendors and suppliers, ensuring the best pricing and terms for company profitability.
• Established and cultivated solid business relationships with new or existing customers.
• Developed comprehensive product knowledge, enabling tailored solutions for clients'' specific needs.
• Identified, hired and trained highly-qualified staff by teaching best practices, procedures, and sales strategies.
• Utilized metrics to modify low-performing sales and marketing programs and plans to increase effectiveness.
• Negotiated and managed B2B contracts, strengthening strategic partnerships and customer loyalty.

Specialized in Modern Languages (Spanish, Dutch, and English) in an English Immersion Program.