I'm an experienced IT professional specializing in helpdesk support since 2018. I manage ticketing systems end-to-end, resolve hardware and software issues, prepare devices for onboarding/offboarding, and work directly with users to confirm fixes. I escalate to Level 2 when needed and have a strong track record in internal employee support. My career began in IT sales, where I learned to communicate tech solutions clearly—building the foundation for my customer-focused support approach.