Hassan Mian
Manchester
Summary
Dynamic and results-driven professional with a strong foundation in sales acumen and negotiation, complemented by exceptional communication and interpersonal skills. Demonstrates leadership and team management capabilities, ensuring customer-focused service delivery. Proficient in Microsoft Office, with a strategic approach to problem solving. Adaptable in dynamic environments, aiming to leverage expertise to drive organisational success.
Overview
7
7
years of professional experience
4
4
years of post-secondary education
Work history
Receptionist
Oldham Sixth Form
Oldham, Lancashire
2023.04 - 2026.01
- Assisted in enhancing customer satisfaction by managing front desk enquiries effectively.
- Ensured quick responses to customer inquiries to enhance satisfaction.
- Helped track and resolve complaints promptly, ensuring customer issues were addressed.
- Handled calls throughout the day in a professional manner directing calls to relevant teams and providing effective response & assistance.
- Streamlined communication channels by promptly forwarding messages and post to relevant departments or personnel.
Branch sales manager
WeBuyAnyCar
Manchester, Lancashire
2023.11 - 2024.03
- Developed and implemented strategic sales initiatives to improve branch performance and strengthen market presence.
- Managed daily branch operations, optimising sales, customer service, and administrative tasks to support overall performance.
- Facilitated vehicle appraisals and negotiated prices with customers to enhance customer satisfaction and close sales.
- Conducted market research, identified potential opportunities for growth.
Hospitality Sales Specialist
YaYa's
Manchester, Lancashire
2019.07 - 2023.11
- Promoted menu items and specials through effective communication and product knowledge to assist in upselling efforts.
- Provided customer service by engaging with guests and anticipating their needs to aid in delivering personalised recommendations.
- Handled customer complaints in a timely and professional manner to ensure satisfaction and support loyalty.
- Worked with team members to assist in streamlining operations and enhancing the overall dining experience while maintaining service and cleanliness standards.
- Processed cash transactions accurately and efficiently while adhering to company policies and procedures.
Education
Higher National Diploma - Science
The Manchester College
Manchester 2017.09 - 2019.07
Bachelor of Science - Computer Science
University of Huddersfild
Huddersfield 2019.09 - 2021.07
Skills
- Sales acumen and negotiation
- Communication and interpersonal skills
- Leadership and team management
- Customer-focused service delivery
- Strategic thinking and problem solving
- CRM software and Microsoft Office proficiency
- Adaptability in dynamic environments
Accomplishments
Lord Ferrers’ Award
LEAP Awards
Duke of Edinburgh Award (Bronze, Silver and Gold)
Timeline
Branch sales manager
WeBuyAnyCar
2023.11 - 2024.03
Receptionist
Oldham Sixth Form
2023.04 - 2026.01
Bachelor of Science - Computer Science
University of Huddersfild
2019.09 - 2021.07
Hospitality Sales Specialist
YaYa's
2019.07 - 2023.11
Higher National Diploma - Science
The Manchester College
2017.09 - 2019.07