HAO NAN

KYC Analyst

• Conducted thorough KYC checks on new and existing personal/corporate customers to ensure compliance with regulatory guidelines.
• Reviewed customer identification documents, assisted risk assessments, and made transaction analysis to determine potential red flags.
• Collaborated with cross-functional teams, including legal & compliance, and operations, to ensure adherence to KYC policies and procedures.
• Performed AML check to minimize potential risk.
• Conducted ongoing due diligence and updates of customer profiles to ensure ongoing compliance without any overdue.
• Maintained accurate and up-to-date records of customer information and documentation.
• KYT analysis, assist transaction monitoring to ensure there is no potential AML/CFT related transaction.

Relationship Manager

• Personal banking and corporate banking service consulting, RM of around 300 individual clients and 3 corporate clients, built strong relationships with clients through regular communication and personalized service.
• Managed a portfolio of high-net-worth clients, ensuring their satisfaction and retention.
• Resolved client inquiries and concerns in a timely and professional manner, ensuring high levels of customer service, identified and pursued opportunities to cross-sell and upsell financial products and services to existing clients, resulting in increased revenue.
• In charge of promoting Personal Mobile Banking project and follow up, the Mobile Banking open rate exceeds 97% of total existing customers.
• Promote and complete the comprehensive online migration of corporate customers.
• SOP development, 10 more SOP created, and 5 more procedures reviewed and updated.

• Participate in organizing the online conference with the team, communicate and cooperate with various departments to perform information exchange
• Collect and analyze the necessary information that helps ecological restoration and send it to other sectors in time