Hanne Bosteels
Brussels
Summary
Dynamic student with a proven track record in customer service, lesson planning and organizing classes for kids. I am a teamplayer who loves to improve as a group. My roles from Instructor at Stone Age to online platform management at Media Markt brought me a diverse skillset. Excelled in multilingual communication and time management, significantly enhancing client satisfaction and learning outcomes. Skilled in Microsoft Word and Powerpoint, adept at leading diverse teams to exceed goals.
Overview
4
4
years of professional experience
1
1
Certification
Work History
Instructor
Stone Age
Kraainem
09.2023 - Current
- Ensure that safety standards are met by all parties involved in climbing activities
- Instruct youth climbers in proper technique and etiquette
- Oversee and host special events, primarily birthday parties
Tutor and Mentor
Self-Employed
Brussels
09.2021 - 06.2023
- Manage private outreach, lesson coordination, scheduling, and content selection
- Math, Languages (Dutch/French), and World Orientation, Learning Strategy
- Assist special needs pupils and develop catered learning programs
Sales Representative
Carrefour
Leefdaal
02.2021 - 06.2023
- Managed morning deliveries
- Dealt with client requests in-store and operated cash register
- Built rapport with clients by providing quality customer service and problem-solving
Sales Representative
Media Markt
Woluwe-Saint-Lambert
09.2022 - 12.2022
- Worked closely with the network team to ensure the infrastructure was configured properly for all services offered
- Managed complaints from the start until I found a solution
- Scouted for new clients and updated client records and customer service surveys weekly
- Maintained a positive attitude even during times of high production demands, resulting in the company receiving a recommendation from all employees
- Increased finished accounts at the end of the day resulting in no outstanding accounts
Education
Bachelor - Law And Political Science
Katholieke Universiteit Leuven
Leuven06.2026
Education First - English
Education First
Boston, Massachusets05.2023
Sint-Jan-Berchmans-College - Economics and Language
Sint-Jan-Berchmans-College
Brussels, Brussels06.2021
Sint-Jozef-College - Math and Science
Sint-Jozef-College
Sint-Pieters-Woluwe, Brussel06.2018
Skills
- Customer service
- Restaurant experience
- Time management
- Communication skills
- Leadership
- Multilingual
- Microsoft Word
- Microsoft Powerpoint
- Learning skills development
- Effective lesson planning
- Diverse student populations
Certification
- C2 English proficiency
- First Aid Certificate
Affiliations
- Climbing
- Crafting
- Youth movement (scouts)
- Reading
Languages
French
First Language
Dutch
Proficient (C2)
C2
English
Proficient (C2)
C2
German
Upper Intermediate (B2)
B2
Timeline
Instructor
Stone Age
09.2023 - Current
Sales Representative
Media Markt
09.2022 - 12.2022
Tutor and Mentor
Self-Employed
09.2021 - 06.2023
Sales Representative
Carrefour
02.2021 - 06.2023
- C2 English proficiency
- First Aid Certificate
Bachelor - Law And Political Science
Katholieke Universiteit Leuven
Education First - English
Education First
Sint-Jan-Berchmans-College - Economics and Language
Sint-Jan-Berchmans-College
Sint-Jozef-College - Math and Science
Sint-Jozef-College
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