Hannah Wangari Muthoni
Bierbeek
Summary
Highly motivated and customer focused customer service representative with over two years of experience in delivering exceptional services and ensuring customer safety. Skilled in handling problems with professionalism and calmness while maintaining a friendly and approachable demeanor. Easy to work in a diverse company and working in a team.
Overview
7
7
years of professional experience
1
1
Certification
Work History
Freelancer, Data Analyst
10.2024 - Current
- Gathering and analyzing data to identify trends and patterns.
- Problem solving through identifying and addressing data related problems.
- Teamwork through collaboration with other departments to understand business needs and requirements.
Guest service Voluntary work
Kirikou Leuven
01.2023 - 09.2024
- Communicating with guests in both english and dutch which has advanced my communication skills.
- Offering and receiving donations has helped me to interact with people from different backgrounds.
- I work in a diverse environment with volunteers from all over the globe which has made me familiar with different cultures and languages.
Hotel Front Desk
Ibis Styles Hotel
06.2018 - 07.2021
- Welcomed guests and helped with check in and check out and other outdoor booking.
- Handled complaints and offered conflict management skills.
- Maintained a clean at the reception through out.
- Interacted with the guests and ensured they were well settled at the hotel and ensured a safe stay throughout.
Education
Diploma - Customer Service
Alison Education
05.2023
High School Diploma - undefined
Wankan High School
12.2017
Skills
- Customer service
- Communication skills
- Problem solving
- Adaptability and resilience
- Teamwork
Certification
- International Computer Driving License, Nairobi Institute of Business Education
- January 2018 – June 2023 | Nairobi, Kenya
LANGUAGES
English
Swahili
Dutch
Timeline
Freelancer, Data Analyst
10.2024 - Current
Guest service Voluntary work
Kirikou Leuven
01.2023 - 09.2024
Hotel Front Desk
Ibis Styles Hotel
06.2018 - 07.2021
High School Diploma - undefined
Wankan High School
Diploma - Customer Service
Alison Education
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