Hannah Cairns
Neupre
Summary
Personable, friendly and solution-oriented with over 10 years of experience in service and support. Customer-focused, team player and time management.
Dedicated to customer loyalty and satisfaction.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Customer Service Manager
Proactive Logistic Solutions
11.2022 - 11.2024
- Maintained positive customer relations by addressing problems head-on and implementing successful corrective actions.
- Enhanced customer satisfaction by addressing and resolving concerns related to cargo handling and documentation.
- Proven ability to learn quickly and adapt to new situations.
- Skilled at working independently and collaboratively in a team environment.
- Developed strong relationships with clients by providing excellent customer service, resulting in repeat business opportunities.
- Demonstrated strong organizational and time management skills while managing multiple projects.
Customer Sales Agent
Air Bridge Cargo
11.2020 - 05.2022
- Checked documentation to determine cargo contents and classified goods into different tariff or fee groups.
- Participated in continuous improvement by generating suggestions, engaging in problem-solving activities to support teamwork.
- Helped large volume of customers every day with positive attitude and focus on customer satisfaction.
Personal Sales Assistant
Belgian Advanced Technology Systems
08.2019 - 12.2019
- Offered hands-on assistance to customers, assessing needs and maintaining current knowledge of consumer preferences.
- Booked airfare, hotel and ground transportation to coordinate office travel.
- Interacted with customers by phone, email or in-person to provide information.
- Edited documents to keep company materials free of grammar errors.
Technical Support Agent
Smartnet/Viggo
04.2018 - 12.2018
- Maintained customer satisfaction with forward-thinking strategies focused on addressing customer needs and resolving concerns.
- Offered advice and assistance to customers, paying attention to special needs or wants.
- Clarified customer issues and determined root cause of problems to resolve product or service complaints.
Assistant Office Manager
Holmes Place
12.2016 - 03.2018
- Kept office supplies well organized and sufficiently stocked, placing orders promptly to replenish materials before depleted.
- Supported office manager with proactive correspondence management, document coordination and customer relations.
Education
Certified Ethical Hacker - Cyber Security
HackerU LTD
Tel Aviv, IsraelMilitary Service -
Israel Defense Forces
IsraelHigh School Diploma -
Wizo Hadassim
Even Yehuda, IsraelSkills
- Microsoft Office 365
- Cargo- spot
- Icargo (Training)
- Google Drive
- Oracle VM
- Python & Linux
Computer skills:
- Ability to work under pressure
- Customer service
- Quick learner & Fast typing
- Teamwork & Organisation
- Ambitious
Strengths:
Certification
- Training for operator's and ground handling agent's staff accepting cargo or mail on the training course ( ICAO category 7).
- Time and temperature sensitive pharmaceuticals and perishable cargo transportation by air training for staff of shippers, operators and ground handling agent.
- Course for cargo forwarders, operators and ground handling agents personnel involved in shipment sales, handling and transportation of lithium batteries.
Additional Information
Driving licence (B)
Languages
English
Bilingual or Proficient (C2)
Hebrew
Bilingual or Proficient (C2)
French
Intermediate (B1)
Timeline
Customer Service Manager
Proactive Logistic Solutions
11.2022 - 11.2024
Customer Sales Agent
Air Bridge Cargo
11.2020 - 05.2022
Personal Sales Assistant
Belgian Advanced Technology Systems
08.2019 - 12.2019
Technical Support Agent
Smartnet/Viggo
04.2018 - 12.2018
Assistant Office Manager
Holmes Place
12.2016 - 03.2018
Certified Ethical Hacker - Cyber Security
HackerU LTD
Military Service -
Israel Defense Forces
High School Diploma -
Wizo Hadassim
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