Hanna De Vooght
Roeselare
Summary
Outgoing young person with extensive experience in administration, excelling in customer service and effective communication. Proven track record in workforce scheduling and employee training, enhancing team performance. Skilled in SAP troubleshooting and Excel reporting, driving operational efficiency and ensuring high-quality standards in diverse environments. Passionate about delivering exceptional results. Thrives in multicultural enviroments.
Overview
4
4
years of professional experience
Work History
Grocery Store Worker
Stokrotka sp. z o. o.
Lublin
12.2023 - 03.2025
- Monitored expiration dates, stocked shelves and worked as a cashier.
- Managed customer complaints in a professional manner while adhering to company policy.
- entrusted with daily recording of safes and maintained records in Excel.
- Managed daily ordering of fresh goods based on demand.
- Collaborated with logistics to maintain timely delivery.
- Coordinated workforce in absence of manager due to sick leave or emergencies.
SAP Assistant/Logistical Assistant
Gestamp
Ludwigsfelde
03.2023 - 09.2023
- Offered support throughout the implementation stage of new software.
- Assisted in troubleshooting and resolving technical issues with the SAP system.
- Conducted staff training and prepared functional training documents in Polish, English and German.
- Collaborated with multiple departments to meet production goals.
- Utilized SAP for efficient inventory tracking, ensuring accurate stock maintenance.
Warehouse Administrative Assistant
LIDL Digital
Ludwigsfelde
08.2022 - 03.2023
- Provided reports on employee attendance and performance to superiors using Excel.
- Scheduled workforce in alignment with workload demands. E.g: Allocated extra pickers every Friday, prepping tasks for Packers by Monday.
- Used basic functions within SAP to help warehuse employees with any arising issues.
- Implemented training programs in various languages for visitors and apprentices.
Assistant Hotel Manager
Hotel Monaco
Zeebrugge
09.2021 - 07.2022
- Assisted guests at check-in and handled guest complaints and issues, ensuring swift resolutions to maintain satisfaction.
- Delegated work to staff, setting priorities and goals.
- Optimized room prices to gain maximum occupancy and profits using WuBook and Zak.
- Negotiated contracts with vendors and companies to secure better deals.
- Fostered relationships with local businesses and organizations to drive additional revenue.
Hotel Housekeeper
Hotel Monaco
Zeebrugge
05.2021 - 09.2021
- Maintained cleanliness of guest rooms, restrooms and communal spaces.
- Responded to guest requests and complaints promptly, ensuring a positive experience.
- Inspected rooms post-cleaning to identify any missed areas or needed repairs, maintaining high-quality standards.
- Operated as a receptionist during staff shortages.
Skills
- Customer service
- Excel reporting
- Inventory management
- SAP troubleshooting
- Employee training
- Workforce scheduling
- Team collaboration
- Effective communication
Languages
Polish
First Language
English
Proficient (C2)
C2
Dutch
Advanced (C1)
C1
German
Intermediate (B1)
B1
Timeline
Grocery Store Worker
Stokrotka sp. z o. o.
12.2023 - 03.2025
SAP Assistant/Logistical Assistant
Gestamp
03.2023 - 09.2023
Warehouse Administrative Assistant
LIDL Digital
08.2022 - 03.2023
Assistant Hotel Manager
Hotel Monaco
09.2021 - 07.2022
Hotel Housekeeper
Hotel Monaco
05.2021 - 09.2021
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