Hande Bineklioglu

· Prepared and managed quotations, contracts, and agreements for certification services, ensuring accurate and efficient documentation.

· Spearheaded the preparation of sales forecasts, built budgets, and analyzed sales data to inform strategic decision-making.

· Functioned as a key liaison between clients and the company, facilitating effective communication and addressing client needs to ensure satisfaction.

· Implemented changes and initiatives to enhance the efficiency and effectiveness of certification services, contributing to continuous improvement.

· Generated comprehensive reports on sales performance, client interactions, and project status as required for strategic planning and evaluation.

· Served as the primary point of contact for the implementation and maintenance of management systems related to certification processes, ensuring seamless integration.

· Planned and conducted regular internal audits to assess compliance with certification standards, fostering a culture of ongoing improvement.

· Ensured continuous compliance with accreditation requirements, adhering to industry standards and regulatory guidelines.

• Planned and organized accreditation audits in strict adherence to established standards and protocols
• Interacted with organizational stakeholders to gather information, address inquiries, and ensure a comprehensive understanding of processes
• Analyzed and reviewed documentation related to organizational processes, policies, and procedures
• Verified the accuracy and completeness of documentation, ensuring alignment with accreditation standards
• Conducted on-site audits to assess compliance with accreditation standards and requirements
• Prepared detailed audit reports documenting findings, observations, and recommendations
• Communicated audit results and recommendations to organizational leadership and relevant stakeholders
• Addressed inquiries and facilitated constructive feedback, ensuring transparency and collaboration
• Followed up on nonconformities identified during audits, contributing to continuous improvement initiatives.

• Conducted thorough assessments of clients' existing management systems, identifying strengths and areas for improvement
• Analyzed organizational processes to pinpoint opportunities for optimization and efficiency enhancement
• Provided expert advice to clients on best practices for the implementation and maintenance of effective management systems
• Conducted specialized training sessions for client teams, covering management system principles, practices, and standards
• Collaborated closely with clients to develop tailored solutions aligned with their unique business goals and objectives
• Assisted clients in the development, documentation, and maintenance of management system documentation
• Ensured clients' compliance with relevant industry standards, regulations, and legal requirements
• Worked collaboratively with clients to implement corrective actions and drove continuous improvement initiatives
• Monitored and evaluated the effectiveness of implemented solutions, compared outcomes to target standards, and recommended adjustments as necessary

• Managed the entire certification process, from client engagement to certification issuance
• Ensured the compliance with international standards, regulatory requirements, and accreditation criteria
• Maintained and renewed accreditation with relevant certification bodies and accreditation agencies
• Identified and seized opportunities for process improvement within the certification workflow
• Produced regular reports detailing certification activities, performance metrics, and client satisfaction
• Conducted in-depth data analysis to discern trends, identify opportunities, and pinpoint areas for improvement
• Assessed the impact of key stakeholders, including auditors, accreditation bodies, clients, and the sales team, ensuring alignment with legal rules and strict accreditation standards
• Developed and executed strategies to engage and communicate with stakeholders effectively, establishing clear and open communication channels to ensure transparent and accurate information sharing.