HAILEYE AYELE ALEMAYEHU

· Guide the sales team to be a self-operating, self-sufficient department.

· Establish relevant business KPI s for the company to track.

· Create and execute commercial strategies aimed at accelerating growth.

· Study industry trends and create an effective business plan based on commercial

· opportunities.

· Manage the commercial and sales teams with the goal of improving key metrics.

· Heavily involved in the motivation, drive and development of new talent within the

· organization.

· Develop an understanding of customers’ needs and make sure they are met.

· Responsible for ensuring all business activities are in line with the organization’s objectives.

· Work with the marketing team to create strategies that boost the company and product

· awareness.

· Develop partnerships with key stakeholders aimed at accelerating the company’s growth.

· Assist in the development of budgets and other financial systems within the company.

· Suggestions for corrective action if sales are below the budget.

· Responsible for the approval of the company product, pricing and positioning.

· Regularly receive reports comparing actual sales versus budgeted sales.

· Managed regional sales and operations.

· Prepare yearly operating budgets

· Prepare the stations annual sales target.

· Ensure on time performance on each stations.

· Ensured compliance with safety regulations and company policies for cargo operations.

· Resolved conflicts between customers and employees within the region.

· Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.

· Ensure SLA compliance with the concerned stake holders , GHA, Catering ,crew hotel, crew taxi and others.

· Evaluate KPIS with the GHA on Monthly and quarterly bases.

· Ensure smooth circulations of ULD and ensure the required stocks are availed on each stations.

· Representing the airline as a brand ambassador

· Aligned procedures and protocols with changing business demands.

· Managed diverse administrative, financial and documentation requirements.

· Maximized branch revenue by optimizing daily operations.

· Worked with direct reports to develop and implement action plans, improving operating results.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.

· Resolved customer inquiries and complaints requiring management-level escalation.

· Completed thorough opening, closing and shift change functions to maintain operational standards each day.

· Performed detailed inspections of incoming and outgoing shipments for accuracy in weight, quantity, size and condition.

· Processed paperwork related to the flight including awbs, manifests,NOTOC, DGD and others documents

· Assisted customers with their inquiries regarding shipment status or documentation issues.

· Monitored delivery progress with the GHA for import cargos

· Prepared reports on cargo sales and operations activities as requested by management.

· Established effective communication channels between the stake holders like customs, security , airport , GHA, Catering company , crew hotels and others.

· Provided feedback on operational processes after analysing data from previous shipments in order to identify areas needing improvement.

· Implemented strategic shipping policies to achieve long and short-term sales targets.

· Exceeded specific team goal by partnering with staff to share and implement best practices.

· Checked import and export documentation to determine cargo contents.

· Negotiated contracts with service providers such as airlines or trucking companies in order to secure competitive rates for clients' freight needs.

· Developed strategies for minimizing delays due to weather conditions or other unforeseen events that could affect transportation schedules.

· Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.

· Juggled shift duties, prioritizing immediate tasks to streamline the operations.

· Directed cargo loading to monitor evenly distribution of weight.

· Inspected received items to reconcile against invoices to record shortages and reject damaged goods.

· Handle additional tasks assigned by HQ.

· Managed regional sales and operations.

· Prepare yearly operating budgets

· Prepare the stations annual sales target.

· Ensure on time performance on each stations.

· Ensured compliance with safety regulations and company policies for cargo operations.

· Resolved conflicts between customers and employees within the region.

· Maintained a high level of professionalism when interacting with customers or vendors in person or over phone and email communication.

· Ensure SLA compliance with the concerned stake holders , GHA, Catering ,crew hotel, crew taxi and others.

· Evaluate KPIS with the GHA on Monthly and quarterly bases.

· Ensure smooth circulations of ULD and ensure the required stocks are availed on each stations.

· Representing the airline as a brand ambassador

· Aligned procedures and protocols with changing business demands.

· Managed diverse administrative, financial and documentation requirements.

· Maximized branch revenue by optimizing daily operations.

· Worked with direct reports to develop and implement action plans, improving operating results.

· Remained calm and professional in stressful circumstances and effectively diffused tense situations.

· Resolved customer inquiries and complaints requiring management-level escalation.

· Completed thorough opening, closing and shift change functions to maintain operational standards each day.

· Performed detailed inspections of incoming and outgoing shipments for accuracy in weight, quantity, size and condition.

· Processed paperwork related to the flight including awbs, manifests,NOTOC, DGD and others documents

· Assisted customers with their inquiries regarding shipment status or documentation issues.

· Monitored delivery progress with the GHA for import cargos

· Prepared reports on cargo sales and operations activities as requested by management.

· Established effective communication channels between the stake holders like customs, security , airport , GHA, Catering company , crew hotels and others.

· Provided feedback on operational processes after analysing data from previous shipments in order to identify areas needing improvement.

· Implemented strategic shipping policies to achieve long and short-term sales targets.

· Exceeded specific team goal by partnering with staff to share and implement best practices.

· Checked import and export documentation to determine cargo contents.

· Negotiated contracts with service providers such as airlines or trucking companies in order to secure competitive rates for clients' freight needs.

· Developed strategies for minimizing delays due to weather conditions or other unforeseen events that could affect transportation schedules.

· Installed protective bracing, padding and strapping to prevent shifting and damage to items during transport.

· Juggled shift duties, prioritizing immediate tasks to streamline the operations.

· Directed cargo loading to monitor evenly distribution of weight.

· Inspected received items to reconcile against invoices to record shortages and reject damaged goods.

· Handle additional tasks assigned by HQ.

• Ensure all departments performed per the assigned targets (Export, import ,transit and Ramp handling.)
• Ensure effective utilization of both belly and Freighter capacity.
• Ensure smooth communication across each departments.
• Ensure implementation and follow up of SLA with all stake holders
• Created monthly reports for senior management summarizing operational performance metrics.
• Coached, mentored and trained team members in order to improve their job performance.
• Conducted regular meetings with staff to discuss progress and identify areas of improvement.
• Developed and implemented strategies to increase customer satisfaction and loyalty.
• Ensue cargo uplift per the booking list.
• Ensure effective utilization of both belly and Freighter capacity.
• Established processes to ensure efficient workflow throughout the organization.
• Resolved conflicts between employees by providing guidance on company policies and procedures.
• Maintained up-to-date records of employee attendance, payroll information, vacation requests.
• Provided leadership during times of organizational change or crisis situations.
• Assessed team member's skillsets and assigned tasks accordingly for optimal efficiency.
• Implemented new technologies to streamline operations, reduce costs, and improve customer service.
• Analyzed customer feedback data to develop action plans for improving services offered.
• Ensured compliance with all applicable laws, regulations, industry standards.
• Monitored staff performance and addressed issues.
• Completed thorough opening, closing and shift change functions to maintain operational standards each day.
• Assigned tasks to associates to fit skill levels and maximize team performance.
• Conducted quality, timely performance feedback and performance appraisals.
• Communicated company directives and programs to associates and ensured all follow-up items were completed accurately and timely.
• Performing additional tasks assigned by the cargo director.

• Supervised air cargo operations with a focus on

compliance and safety regulations.

• Managed team of employees to ensure efficient

handling of air cargo.

• Oversaw sorting, loading, and unloading of air cargo

shipments.

• Implemented process improvements to enhance

productivity and customer satisfaction.

• Ensure on time performance for out bound fights.

• Managed a team of agents, ensuring customer service

standards were met consistently.

• Collaborated with operations to handle cargo inquiries

and resolve issues promptly.

• Enhanced customer satisfaction through proactive

communication and timely responses.

• Developed training materials and provided coaching to

improve team performance.

• Managed air cargo bookings, tracking, and

documentation for international and domestic

shipments.

• Provided exceptional customer service by resolving

inquiries and issues efficiently and proactively.

• Coordinated and communicated with airline partners

and ground handling personnel to ensure successful

deliveries.