Haakon Hildisch

[Feb. 2022 ➝ Jun. 2024] Team lead within technical customer support in a business manufacturing and selling fitness equipment

• Responsible for process optimization as well as tasks aiming to improve customer experience
• Communicated with management about trends in customer cases to help team efficiency and success.

Achievements:

• Created and led the onboarding process, facilitating a smooth transition and integration for new members.
• Developed videos and materials that enabled customers to resolve technical issues independently, significantly improving efficiency and reducing case resolution time.
• Collaborated cross-functionally with logistics and warehouse teams to optimize processes, resulting in streamlined operations and reduced costs.
• Successfully navigated the complexities of an international business environment, facilitating smooth communication between diverse stakeholders across multiple countries.

[Sep. 2021 ➝ Feb. 2022] Music Supervisor for the Norwegian market in a business providing music for media, film and commercials

• Consulted with clients to understand their musical needs and preferences, providing tailored music selections for media, film, and commercials.
• Researched and sourced music options that aligned with project themes and client expectations, enhancing overall project quality.

Achievements:

• Developed my B2B sales skills through preparing and presenting offers, gaining valuable experience in client negotiations and sales processes.

[Feb. 2021 ➝ Aug. 2021] Technical customer support in a business manufacturing and selling fitness equipment.

Achievements:

• I developed videos and other materials that enabled customers to resolve technical issues independently.
• Improved communication skills by effectively resolving customer inquiries and coordinating with both internal and external stakeholders.
• Quickly mastered technical knowledge of fitness machines, enabling me to provide informed and efficient customer support in a new industry.

[Mar. 2018 ➝ Oct. 2020] Company providing B2B consumer goods as well as products and services aiming to enhance brand visibility

• Tracking orders from placement to delivery
• Coordinating B2B projects with sales department, sourcing products, negotiating prices and ensuring on-time delivery.
• Involvement in creative processes, brainstorming with sales about products and client branding options.
• Strategic purchasing and management of web shop.

Achievements:

• Gained valuable insight about international business and stakeholder management.
• Acted as purchaser and coordinator on large-scale, complex projects involving different international stakeholders.
• Greatly improved my negotiation skills.

[Apr. 2017 ➝ Aug. 2017] Record label and music production company

• Discovering new artists, producers, and song writers through various platforms.
• Reaching out and communicating with potential collaborators.

Achievements:

• Developed a keen eye for identifying talent, strengthening the label’s network of creatives.

[Mar. 2014 ➝ Apr. 2017] Musical concept development and production for media, film, and commercials.

• Daily operations, composition, production, and networking

Achievements:

• Composed and produced original music for various media, film, and commercial projects, and contributed on large-scale Nordic productions such as The Wendy Effect and Haunted.
• Led the full production process, from concept development to final delivery, working directly with clients to create tailored musical concepts.
• Successfully managed all aspects of the business, including project acquisition, client relations, and production timelines, resulting in repeat collaborations and an expanding client base.

[Jan. 2015 ➝ Dec. 2015] Youth centre in Oslo offering classes in studio work, music theory and instrument instruction for youth between the ages of 10 and 20.

• Providing instrument instruction, fostering musical skills and encouraging creativity in a supportive environment.
• Conducting classes in studio work, teaching students about recording techniques and music production processes.

[Jan. 2013 ➝ Mar. 2013] Musical concept development, composition and production for media.

Achievements:

• Co-composing, recording and producing the musical score for the Norwegian television series «Helt Perfekt».
• Gaining valuable experience in scoring for television.