Gracia Mashala
Jemappes,WHT
Summary
Customer-oriented, quick-thinking young professional with experience in Data protection, Customer service, and Insurance. Highly passionate about promoting lasting customer satisfaction through outstanding service and unparalleled support. Proficient in handling complex customer issues, multi-tasking, problem-solving abilities, and well-organized with a team-oriented mentality.
Overview
5
5
years of professional experience
Work History
Bilingual Underwriting Assistant
Sovereign Insurance
02.2023 - 01.2024
- Completed the entry of new business submissions, endorsements and renewals into the system and issued policies.
- Obtained additional information from Brokers as required by the Underwriter.
- Reviewed policy documents for completeness and accuracy before submission minimizing the need for revisions or cancellations due to errors.
- Trained new hires and created policy guidelines.
Bilingual Licensed Insurance Advisor
Tugo
02.2023 - 01.2024
- Created and maintained positive relationships with travelers and partners
- Created quotes and sold products in accordance with established procedures
- Responded to coverage-related questions.
Claims Officer
Allianz Partners
03.2022 - 11.2022
- Processed medical claims for clients worldwide within the agreed company SLA
- Ensured accurate and efficient adjudication/investigation of each claim
- Contributed to departmental success by meeting agreed personal and team targets for both productivity and quality.
Senior Privacy Specialist
Majorel
12.2020 - 03.2022
- Worked on several products including the Right to be forgotten and Defamation
- Reviewed and processed data privacy requests from different workflows through online tools in the market language (French) and for various other markets
- Evaluated the validity of each request in line with the client's policies and the General Data Protection Regulation
- Worked closely with the client's policy specialists to address complex privacy cases and regulatory inquiries using the client's response.
French Customer Service Agent
PayPal
02.2019 - 10.2019
- Acted as the first point of contact for customer issues and queries via phone, chat, and e-mail
- Liaised with the compliance and fraud team to ensure customers' accounts were compliant with the company's regulations
- Worked KYC cases (Know your customer) on temporarily blocked accounts by thoroughly studying and analysing customers' accounts, proof of identity, and government documents in order to remove the limitations on said accounts
- Resolved customer issues effectively and efficiently, using strong interpersonal skills and conflict-resolution techniques.
Education
Master I -
University - Paris 3 Sorbonne Nouvelle
Paris, France06.2018
Politics Languages and International Studies (ERASMUS) -
University of Bath
Bath, UK06.2017
Bachelor degree -
University - Paris 3 Sorbonne Nouvelle
Paris, France06.2017
A-Levels -
Lycée Camille Claudel
Pontault-Combault, France07.2014
Skills
- Multitasking Skills
- Microsoft Office
- Excellent Communication Skills
- Strong Organizational Skills
- Flexibility and Adaptability
- Sound Judgement and Decision Making
Languages
French
Native or Bilingual
English
Native or Bilingual
References
References available upon request
Timeline
Bilingual Underwriting Assistant
Sovereign Insurance
02.2023 - 01.2024
Bilingual Licensed Insurance Advisor
Tugo
02.2023 - 01.2024
Claims Officer
Allianz Partners
03.2022 - 11.2022
Senior Privacy Specialist
Majorel
12.2020 - 03.2022
French Customer Service Agent
PayPal
02.2019 - 10.2019
Politics Languages and International Studies (ERASMUS) -
University of Bath
Bachelor degree -
University - Paris 3 Sorbonne Nouvelle
A-Levels -
Lycée Camille Claudel
Master I -
University - Paris 3 Sorbonne Nouvelle
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