Giulia Ripa
Roma
Summary
Resourceful Front Office Agent known for high productivity and efficient task completion. Possess specialized skills in customer service management, conflict resolution, and reservation systems. Excel in communication, multitasking, and adaptability, ensuring seamless front desk operations and positive guest experiences.
Overview
6
6
years of professional experience
Work History
Front Office Agent
Hotel Amigo rocco forte collection
Bruxelles
09.2023 - Current
- Greeted guests upon arrival and provided assistance with check-in procedures.
- Answered guest inquiries regarding hotel services, amenities, and local attractions.
- Processed payments for room charges, incidentals, and other fees.
- Balanced daily cash transactions and prepared deposit slips.
- Promoted hotel services and facilities to guests during their stay.
- Performed administrative duties including filing paperwork, updating guest profiles, and responding to emails and phone calls.
- Kept front desk area clean and organized throughout shift.
- Handled complaints or escalated issues to appropriate manager when necessary.
Front Office Trainee
Hotel de Russie, Rocco forte collection
Rome
09.2023 - 02.2024
- Assisted with check-ins and check-outs, as well as providing additional services to guests.
- Coordinating with Other Departments
- Taking and Forwarding calls to other departments
- accompanying guests in their rooms
Marketing & Events Trainee
Terme di Saturnia golf & spa resort 5***** LHW, Saturnia
Saturnia
07.2022 - 09.2022
- Support and assistance in the management of the resort's social media accounts.
- Conduct site inspections before every event.
- Assist and support the enhancement of the website page.
- Manage and assist VIP guests and influencers during their stay in the resort.
Food & Beverage Trainee
L' Andana Resort tenuta la Badiola 5***** LHW, Castiglione della pescaia
Castiglione Della Pescaia
04.2021 - 09.2021
- keep perfectly organized the back office
- waitress, bartender and barista
- weddings and business events organization support
- guest relations hostess (welcoming guests, introduction to the table, entertainment between courses)
Food & Beverage Staff
dog house cafe
Dublin, Howth
07.2018 - 09.2018
- Preparing my Erasmus semester I worked as a Hostess, waitress and barista in order to learn and improve my English.
- Organized inventory of food, beverage and supplies for efficient restocking and ordering.
- Performed opening duties such as setting up the dining area, stocking condiments and preparing beverages.
Education
Inside Lvmh - Hospitality
Lvmh
Online 08-2024
BBA - Hospitality Administration And Management
Les Roches
Marbella02-2024
Skills
- Guest Relations Management
- Upselling strategies
- Billing and Invoicing
- Scheduling and calendar management
- Effective Planning
- Listening Skills
- Basic accounting
- Problem-solving skills
Languages
Italian
First Language
English
Proficient (C2)
C2
Spanish
Upper Intermediate (B2)
B2
French
Intermediate (B1)
B1
Timeline
Front Office Agent
Hotel Amigo rocco forte collection
09.2023 - Current
Front Office Trainee
Hotel de Russie, Rocco forte collection
09.2023 - 02.2024
Marketing & Events Trainee
Terme di Saturnia golf & spa resort 5***** LHW, Saturnia
07.2022 - 09.2022
Food & Beverage Trainee
L' Andana Resort tenuta la Badiola 5***** LHW, Castiglione della pescaia
04.2021 - 09.2021
Food & Beverage Staff
dog house cafe
07.2018 - 09.2018
Inside Lvmh - Hospitality
Lvmh
BBA - Hospitality Administration And Management
Les Roches
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