Ginger Tinoco
Hasselt
Summary
Quality focused Store Manager skilled at providing employees clear guidelines and targeted goals to drive sustained revenue growth, team efficiency and customer loyalty. Knowledgeable about recruiting, hiring, training and motivating qualified teams to meet and exceed objectives. Motivational leader, strategic planner and analytical problem solver with demonstrated record of retail and hospitality marketsuccess.
Overview
8
8
years of professional experience
Work History
Store Manager
Starbucks/ Autogrill.
Hasselt
10.2021 - Current
- Ensured compliance with safety regulations and company policies.
- Monitored inventory levels and keep store rotation under control.
- Prepared monthly reports on sales figures, expenses, profits as KPIS, SCF, Business plan en updates.
- Maintained accurate records of employee performance reviews.
- Recruited, trained and supervised new employees.
- Create the monthly planning respecting the productivity targets and coverage needed.
Assistant Store Manager
Pull and bear / Inditex
Leuven/ Maastricht
12.2019 - 08.2021
- Created promotional campaigns to increase brand awareness and attract new customers.
- Prepared detailed reports summarizing sales activity, customer feedback, and other relevant information.
- Monitored sales activities to ensure that customers receive satisfactory service and quality goods.
- Provided leadership support during peak business hours by motivating staff members to meet targets.
- Developed strategies for increasing store profitability by analyzing financial data and implementing cost-saving measures.
- Managed the day-to-day operations of the store, including customer service, inventory management and staff scheduling.
Administrative Officer
Grupo Q Nicaragua
Managua
07.2018 - 10.2018
- Developed new filing systems to improve accuracy of document retrieval processes.
- Processed invoices and payments using accounting software programs such as QuickBooks or Microsoft Dynamics GP.
- Prepared and distributed agendas, minutes, presentations and other related materials for meetings.
- Performed data entry tasks including entering financial transactions into the company's accounting system.
Store Manager
Bershka Nicaragua
Managua
06.2016 - 06.2018
- Performed regular price checks to ensure competitive pricing.
- Developed strategies to maximize sales and profitability.
- Established customer service standards and monitored staff compliance.
- Conducted daily store operations, including opening and closing procedures and cash handling.
- Planned special promotions or discounts based on market trends.
- Created weekly work schedules for store personnel.
- Resolved customer complaints in a timely manner.
- Prepared monthly reports on sales figures, expenses, profits.
Education
Industrial Engineering
UNAN- Managua University
Managua, Nicaragua10-2018
Skills
- Project Management
- Retail Inventory Management
- Store operations oversight
- Customer Service Management
- Shift Scheduling
- Budget Administration
- Employee Training
- Team Development
- Team Building and Leadership
- Talent Recruitment
Languages
Spanish
First Language
Dutch
Advanced (C1)
C1
English
Advanced (C1)
C1
Portuguese
Intermediate (B1)
B1
French
Elementary (A2)
A2
Timeline
Store Manager
Starbucks/ Autogrill.
10.2021 - Current
Assistant Store Manager
Pull and bear / Inditex
12.2019 - 08.2021
Administrative Officer
Grupo Q Nicaragua
07.2018 - 10.2018
Store Manager
Bershka Nicaragua
06.2016 - 06.2018
Industrial Engineering
UNAN- Managua University
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