Gillian SANTOS
Zaventem
Summary
Versatile communications and talent specialist professional with campaigns and project management experience in highly matrixed organizations. Talented in handling communication needs while maintaining key messages, driving engagement and achieving results.
Adept at building and maintaining positive relationships with employees and management. Strong planner and problem-solver, with a dedicated approach to meeting specific needs. Accomplished in creating inspirational workplace cultures, fruitful recruitment of key positions and building a strong talent portfolio for a wide range of projects.
Eager to contribute to the company's success, I'm open to new opportunities and keen to further develop personal skills within employer branding and talent management sector.
Overview
12
12
years of professional experience
1
1
Certification
Work History
Talent Acquisition Specialist
Toyota Motor Europe, (via Hudson RPO)
08.2022 - Current
- Responsible for executing the RPO business solution for Toyota Motor Europe (TME), I coordinate with hiring managers to identify staffing needs, determine selection criteria, management of job posting (via ATS and SM network channels) whilst providing regular recruitment activities and progress updates.
- Responsible for sourcing, evaluating resumes, interviewing prospective candidates to find the right match for a company’s specific jobs and long-term needs.
- Ensure best candidate experience (from interview to hiring and to onboarding phase) by implementing a streamlined application process and timely communication.
- Implement innovative recruitment strategies to increase number of high-quality job applicants.
- Acting as brand ambassador, I champion brand efforts to educate candidates on culture, career growth, benefits, and advantages of working for TME.
- In coordination with HR leaders, align on talent acquisition strategies with overall business goals, ensuring seamless integration between employer brand initiatives and organizational objectives.
Customer Communications Specialist
UPS Europe
08.2021 - 06.2022
- Campaigns coordination and asset creation for UPS Europe, to engage and inform customers, attract new prospects, support sales teams and generate business leads
- Worked closely and cross-functionally with country marketing communications stakeholders to maintain optimum levels of communication to effectively and efficiently complete projects
- Worked with Corporate teams to design campaigns for various products and services (e.g. UPS Access Point' & 'UPS My Choice for Business'), resulting in 12% increase of sales during the campaign's first quarter .
- Developed and nurtured relationships with internal teams and external stakeholders
Event Project Manager
UK Mission
10.2018 - 11.2020
- Developed event strategies for the delivery of impactful, high- quality campaign activities, to complement the organization's strategic goals.
- Created a complete event portfolio (including virtual events) and successfully delivered 30 events within the 1st financial year.
- Managed and implemented project strategies across multiple channels (e-marketing, events and social media) to reach a specific audience segments.
- Involved in the recruitment process of interns and other candidates, I trained staff members for both event specific and internal functions, assessing employees' understanding of associated processes and procedures.
- Recommended workflow and budget improvements, resulting in 10% savings per event
Event Manager
ICF Mostra S.A
10.2011 - 10.2018
- Managed and executed a variety of EU wide campaigns.
- Wrote and developed event concept strategies for tender proposals.
- Interviewed clients to grasp event scope, establish budgets and determine timelines for project execution.
- Prepared and managed event budgets as well as financial reporting.
- As project leader, managed the event production and the work of a small team of 4 people.
Education
Master degree - Marketing
University of Nottingham
12.2005
Bachelor of Arts degree - Advertising and Marketing Communications
University of Bedfordshire
09.2003
Skills
- Communication Skills
- Interpersonal Skills
- Relationship Building
- Matrix Team Leadership
- Project Management
- Employer branding
- Global Recruitment
- Contract Negotiation
- Talent Management
- Salary and Benefits Negotiations
- Stakeholder Engagement
- Applicant Tracking Systems
Certification
International Business & Diplomatic
Protocol Training – 03/2019
Languages
Portuguese
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Dutch
Beginner (A1)
Timeline
Talent Acquisition Specialist
Toyota Motor Europe, (via Hudson RPO)
08.2022 - Current
Customer Communications Specialist
UPS Europe
08.2021 - 06.2022
Event Project Manager
UK Mission
10.2018 - 11.2020
Event Manager
ICF Mostra S.A
10.2011 - 10.2018
Master degree - Marketing
University of Nottingham
Bachelor of Arts degree - Advertising and Marketing Communications
University of Bedfordshire
International Business & Diplomatic
Protocol Training – 03/2019
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