Georgios Kassaras
Berlin
Summary
Proven track record in enhancing customer satisfaction, evidenced by a history of creating personalized experiences at Karma Resorts. Skilled in CRM software and client relations, adept at resolving issues and exceeding expectations. Demonstrated ability to manage high volumes with attention to detail, significantly improving guest experiences.
Overview
8
8
years of professional experience
1
1
Certification
Work History
Waiter
Buhl Gmbh
09.2023 - Current
- Managed high volume of customers during peak hours, maintaining prompt and efficient service.
- Maintained a clean and organized dining area, contributing to a pleasant atmosphere for guests.
- Utilized strong multitasking skills to manage multiple tables simultaneously while maintaining a high level of attention to detail.
- Enhanced customer satisfaction by providing attentive service and anticipating guest needs.
Travel Agent
Karma Resorts
02.2016 - 04.2017
- Arranged travel accommodations for groups, couples, executives, and special needs clients.
- Designed personalized vacation experiences based on thorough understanding of each client''s interests, budget constraints, and desired outcomes.
- Increased client satisfaction by creating customized travel itineraries tailored to individual preferences and needs.
- Provided exceptional customer service by promptly addressing concerns and resolving issues, leading to positive reviews and recommendations from satisfied clients.
Education
Cisco Certified Network Associate - Computer Networks
Hellenic American College
Athens,Greece12.2023
Diploma - Applied Mathematics And Physics
National And Technical University of Athens
Athens,Greece07.2011
Skills
- Client Relations
- Strong negotiation
- Cultural Awareness
- Active Listening
- CRM Software
- Administrative tasks
- Reservations Management
Certification
Cisco Certified Network Associate
I attended and successfully completed the CCNAv.7 certification.The course contained 212 hours of lectures and 140 laboratories.The course covered a wide variety of topics such as :Network basics,network access,IP connectivity,IP Services,Security basics,Automation and Programmability.
Hobbies
I am interested in traveling ,reading fiction , playing table tennis.
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
German
Upper intermediate (B2)
Timeline
Waiter
Buhl Gmbh
09.2023 - Current
Travel Agent
Karma Resorts
02.2016 - 04.2017
Cisco Certified Network Associate - Computer Networks
Hellenic American College
Diploma - Applied Mathematics And Physics
National And Technical University of Athens
Cisco Certified Network Associate
I attended and successfully completed the CCNAv.7 certification.The course contained 212 hours of lectures and 140 laboratories.The course covered a wide variety of topics such as :Network basics,network access,IP connectivity,IP Services,Security basics,Automation and Programmability.
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