ERP
Georgios Angelidis
Logistics And Supply Chain Management / Specialist
Prenzlau
Summary
Detail-oriented and methodical Logistics, Procurement and Supply Chain Specialist well-versed in supplier relations, production optimization, logistics coordination, purchasing, inventory management. Organized and proactive with skills at reducing costs, fluent with ERPs, CRM, increasing department efficiency, communication and planning abilities. Strong communicator and decisive planner, pursuing a new professional challenge in a fast-paced environment. Resourceful Team Member with proven history of reliability and excellent work. Dedicated to quality assurance and maximizing daily progress.
Overview
13
13
years of professional experience
4
4
years of post-secondary education
Work History
Senior Customer Support Agent
SumUp
10.2022 - 10.2024
- Actively listened to customer feedback regarding product features or service improvements, passing valuable insights onto relevant departments for consideration in future developments.
- Maintained clear communication with customers during troubleshooting procedures, ensuring understanding and swift resolution of problems.
- Developed comprehensive knowledge of company products and services to better assist customers with their individual needs.
- Provided mentoring and guidance to new team members for seamless integration into customer support environment.
- Specialized in financial products and procedures to effectively assist customers with their inquiries and issues.
- Shared strategic insights with interdepartmental teams regarding customer experience and service-related trends to improve service delivery.
Supply Chain Analyst - Stock
Grover Ltd
07.2021 - 12.2021
- Studied movement of goods to identify gaps in efficiency and other areas needing improvement.
- Monitored Stock reconciliation between ERP and warehouse management system
- Coordinate with other teams to resolve discrepancies between systems
- Established strategies and processed improvements on stock reconciliation
- Optimized execution of supply chain by forecasting, scheduling orders and balancing inventory levels for over 10.000 products.
- Coordinate Replenishment of products between Warehouses.
Associate Inventory Controller
Gorillas ltd
11.2020 - 07.2021
- Created spreadsheets using Microsoft Excel for daily, weekly and monthly reporting.
- Regular quality checks in groceries and other products.
- Monitored warehouse inventory to ensure stock levels and databases were updated.
- Maintained energy and enthusiasm in fast-paced environment.
- Used coordination and planning skills to achieve results according to schedule.
- Received and processed stock (more than 100 different barcodes per day )into inventory management system.
- Used ERPs like Odoo and Edress
Music Label Owner
Untag
09.2023 - Current
Music Label Co-Manager
Pi Electronics
01.2014 - Current
Problem Solving Agent
Stubhub (Ebay)
04.2017 - 02.2020
- Used company troubleshooting resolution tree to evaluate technical problems while leveraging personal expertise to find appropriate solutions.
- Communicated with vendors regarding back order availability, future inventory and special orders.
- Suggested new procedure to persuade cancelling customers to stay with company, resulting in 20% decrease in cancellations.
- Liaised with customers, management and sales team to better understand customer needs and recommend appropriate solutions.
- Conferred with customers about concerns with products or services to resolve problems and drive sales.
- Contacted Brokers to check inventory availability
Distribution Manager
All Around Courier
12.2015 - 12.2016
- Increased efficiency and effectively supervised 5 team members to achieve optimal productivity.
- Monitored and managed stock levels, delivery times and transportation costs to adhere to clients' specifications.
- Divided and categorized cargo received and redirected shipments in response to customer requests. Implemented strategic plans as well as contributed to evaluation and analysis of business objectives.
- Developed standard and emergency operating procedures for receiving, handling, storing, shipping and salvaging products.
Logistics Manager
Bio-Sitia S.A.
10.2011 - 11.2015
- Handled day-to-day shipping and receiving overseeing more than 100 pallets per day.
- Developed warehouse system that provided best cost with appropriate service levels to achieve organizational goals.
- Managed monthly freight cost reporting processes. Monitored and ensured compliance with strict budgets by negotiating freight in alignment with needs and specifications.
- Developed and maintained relationships with key suppliers for smooth communication and to meet required expectations.
- Planned and supervised shipments from 3PLs to our produsction line and scheduled daily and weekly routes.
- Negotiated with many different freight companies and received annual contracts resulting in cost savings.
- Formed strategic partnerships, established metrics and participated in complex negotiations.
- Expedited resolutions of shipping errors and packaging mistakes.
- Oversaw 10M€ budget and all purchasing needs for Bottling and Export olive oil company.
- Evaluated internal needs and developed plans for maintaining optimal supply levels.
- Generated weekly, monthly, quarterly and yearly reports on purchasing operations.
- Weekly inbound reports
- Production order follow up since purchase orders had been raised
Education
BBA - Industrial Management And Technology
University Of Piraeus
Piraeus, Greece 09.2006 - 01.2011
Skills
Effective Communication
Logistics
Cultural awareness
Monitoring KPIs
Inventory controls
Procurement
Management
Supplier Relations
Supply Chain Management
Manufacturing
Production Planning
Problem Solver
Analytical and Critical Thinking
Attention to Detail
Team building
Software
BackOffice
CRM
Google Suite
Entersoft
SAP
Edress
Odoo
Excell
Tableu
Salesforce
Microsoft Office
Zendsesk
Languages
Greek
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
Spanish
Excellent
German
Good
Additional Information
- Vinyl Selector / DJ for approximately 15 years
- Driving Licence
Timeline
Music Label Owner
Untag
09.2023 - Current
Senior Customer Support Agent
SumUp
10.2022 - 10.2024
Supply Chain Analyst - Stock
Grover Ltd
07.2021 - 12.2021
Associate Inventory Controller
Gorillas ltd
11.2020 - 07.2021
Problem Solving Agent
Stubhub (Ebay)
04.2017 - 02.2020
Distribution Manager
All Around Courier
12.2015 - 12.2016
Music Label Co-Manager
Pi Electronics
01.2014 - Current
Logistics Manager
Bio-Sitia S.A.
10.2011 - 11.2015
BBA - Industrial Management And Technology
University Of Piraeus
09.2006 - 01.2011
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