Geoffrey De Lièvre
Ternat
Summary
Organised and detail oriented professional with experience handling complex cases, coordinating stakeholders, and working in structured, deadline-driven environments. Strong analytical and communication skills, with a proven ability to manage priorities and adapt quickly.
Overview
10
10
years of professional experience
3
3
years of post-secondary education
Work history
Foreign Claims Expert
AXA
Brussels
09.2019 - Current
- Analyzing and handling complex claims files governed by general liability law and international motor insurance conventions.
- Acting as the main point of contact with AXA correspondents abroad, ensuring smooth and efficient cross-border claims handling.
- Coordinating technical assessments, working closely with local experts to evaluate damage and liability.
- Providing fair and accurate compensation to policyholders, in compliance with both local and international regulations.
- Pursuing recovery actions to reclaim outlays from liable third-party insurers or their representatives.
- Delivering personalized support to clients during challenging situations, with a focus on empathy and transparency.
- Contributing to process optimization and helping reduce claims handling times while maintaining high quality standards.
- In addition to my work for AXA, I also manage international claims on behalf of Yuzzu (a subsidiary of AXA Belgium), through an outsourcing partnership. I am fully responsible for processing and resolving Yuzzu's foreign claims with the same standards of excellence, legal rigor, and customer service
Recovery Officer
ING
Brussels
09.2015 - 09.2019
- Full management of a credit portfolio, including personal loans and consumer credit.
- Negotiating and implementing tailored repayment plans, adapted to each client's financial situation.
- Handling cases involving collective debt settlements and bankruptcies, in close collaboration with debt mediators, trustees, and legal authorities.
- Assessing solvency and proposing sustainable solutions to avoid legal escalation and minimize financial risk for the bank.
- Managing administrative and legal follow-up throughout the recovery process, from amicable to judicial phases.
- Maintaining clear and empathetic communication with clients facing financial difficulties, with a focus on long-term recovery and trust.
- Working closely with internal departments (legal, compliance, litigation) to ensure procedures comply with banking and legal regulations.
- I also initiated, structured, and presented a digital application project to senior management. This tool would allow debtors to manage their collections cases online, in a secure and transparent way. The project aimed to enhance the client experience, reduce administrative workload, and foster proactive communication
Education
Bachelor - Marketing
EPHEC
Brussels 09.2012 - 06.2015
Erasmus - Marketing and Business Management
Universita di Bologna
Italy 01.2015 - 06.2015
Project Management -
AXA Academy
BrusselsSkills
- Calm under pressure
- Problem-solving
- Communication skills
- Leadership
- Multilingual
- Strategic planning
Languages
French
Native
Dutch
Advanced
Italian
Advanced
English
Intermediate
Portuguese
Elementary
Affiliations
- Team sports
- Travel
- Drone videography & video editing
Timeline
Foreign Claims Expert
AXA
09.2019 - Current
Recovery Officer
ING
09.2015 - 09.2019
Erasmus - Marketing and Business Management
Universita di Bologna
01.2015 - 06.2015
Bachelor - Marketing
EPHEC
09.2012 - 06.2015
Project Management -
AXA Academy