Summary
Overview
Work History
Education
Skills
Certification
SELECTED CAREER IMPACT
Timeline
Generic

Gaurav Singh

IT Project Manager
Antwerpen

Summary

Seasoned IT Project Manager lends unique oversight for critical info technology programs. Resourceful, tech-savvy approach honed over more than19+ years toward handling complex hardware and software installations. Offers insight into IT equipment planning, installation, troubleshooting and maintenance. Provides expert navigation to avoid risk associated with cost, allocation, and technical considerations.

Expert in PMBOK, Agile/Scrum, ITIL V4, and business & digital transformation, with a strong ability to align technology strategy with business goals.


Overview

20
20
years of professional experience
1
1
Certification
2
2
Languages

Work History

Operational Process Expert

Orange Belgium
02.2024 - 02.2025
  • Led strategic PMI-aligned transformation projects to elevate ITSM maturity, improve data availability, and enhance operational efficiency. Managed projects budgets and timelines from 9–18 months.
  • Strategic Delivery: Designed and executed project plans covering Incident, Problem, and Change Management, cutting MTTR by 25% and reducing manual tasks by 40%.
  • Resource Management: Transitioned L1/L3 support (24+ engineers) offshore, freeing 25% local capacity for high-value CSI work.
  • Risk Control: Maintained comprehensive risk registers, mitigating 90% of identified risks pre-execution, avoiding in potential rework costs
  • Stakeholder Engagement: Delivered executive-level updates via real-time dashboards (Splunk, Salesforce, BMC Remedy), increasing transparency and speeding decision-making by 30%.
  • Team Leadership and Motivation: Led the project team in capability-building workshops on ITIL and Lean principles, fostering cross-functional collaboration, team engagement, and ownership in adopting new digital processes, ensuring team members were motivated and working towards project objectives
  • Change Leadership: Rolled out RACI frameworks and impact assessments, standardizing change processes and cutting unplanned outages by 45%.
  • Quality Management: Developed quality plans with measurable KPIs, achieving 98% compliance across ITIL-aligned processes.
  • Key Achievements
  • Strategic Service Desk Optimization: Successfully offshored high-effort tasks, boosting efficiency and re-aligning local resources towards strategic CSI initiatives, improving the data lifecycle management and quality.
  • Change Management Maturity: Rolled out structured RACI frameworks and impact assessments, standardizing practices and significantly reducing unplanned outages, directly approaching and managing change effectively during projects.
  • Enhanced Incident Lifecycle Management: Reduced SLA breaches by 35% through proactive monitoring and escalation frameworks. Increased incident lifecycle efficiency, cutting service restoration times by 20%

RAN Service Engineer

Nokia
12.2012 - 09.2023
  • Delivered global telecom transformation projects for major operators (Optus, Orange, T-Mobile, U-Mobile), managing multi-year programs with cross-continental teams.
  • End-to-End Project Delivery: Directed multi-vendor rollouts from planning to acceptance, delivering 600+ LTE/3G sites in Malaysia and leading SA/NSA 5G launches in Australia and Belgium.
  • Innovation Delivery: Piloted 40+ Nokia products, including the world’s first 5G fixed network for Optus, integrating new data pipelines for network optimization.
  • Agile Leadership: Led Agile squads (up to 22 engineers), improving delivery predictability by 25% through sprint discipline and backlog prioritization.
  • Risk & Performance Control: Implemented KPI-driven monitoring, cutting network downtime by 15% and improving SLA adherence by 20%.
  • Stakeholder Coordination: Managed vendor and client executive relationships, ensuring contractual compliance and smooth change control.
  • Key Achievements
  • Delivered first-of-its-kind 5G fixed network with zero critical defects post-launch in Australia.
  • Automation: Created a process efficiency of more than 20% Y-o-Y through extensive automation.
  • Operating Cost reduction: Reduced the operating cost by more than 20% on continuous basis.
  • Established strong working relationships with clients through exceptional communication skills, fostering trust and collaboration.
  • Achieved successful project outcomes by maintaining accurate documentation and meeting strict deadlines.
  • Developed positive working relationships with stakeholders to effectively coordinate work activities.
  • Presented technical findings to stakeholders, ensuring clear understanding of project status and goals.
  • Provided input to team lead regarding areas for process and procedural improvement.
  • Managed and motivated employees to be productive and engaged in work.
  • Accomplished multiple tasks within established timeframes.
  • Maximized performance by monitoring daily activities and mentoring team members.
  • Enhanced customer satisfaction by resolving disputes promptly, maintaining open lines of communication, and ensuring high-quality service delivery.
  • Resolved staff member conflicts, actively listening to concerns and finding appropriate middle ground.

RF Manager/Consultant

Airtel, Tata Docomo
09.2009 - 12.2012
  • Managed greenfield GSM rollout (1400 sites) and Gemini Migration projects in Congo-B & India.
  • Cross-trained existing employees to maximize team agility and performance.

RF Consultant

Multiple Operators
06.2005 - 08.2009
  • Delivered RF planning & optimisation for Vodacom, Orange, Safaricom; executed Motorola-to-Nokia swap improving KPIs.
  • Conducted comprehensive RF coverage analysis to identify areas for network enhancement.

Education

MBA - Project Management

Sikkim Manipal University
India
01.2011

B-Tech - Electronics & Communications

UP Technical University
India
04.2001 -

Skills

  • Project & Program Management: PMBOK, Portfolio Governance, Budget & Resource Planning, EVM, Strategic Roadmaps, Digital Transformation Leadership
  • Stakeholder & Change Management: Executive Steering, Expectation Alignment, Change Readiness, RACI Frameworks, Conflict Resolution
  • Risk & Quality Control: Risk Registers, Contingency Planning, KPI Monitoring, SLA Governance, Quality Management Plans
  • Agile & ITSM: Scrum, SAFe, Backlog Management, Sprint Planning, ITIL V4, Service Desk Optimization
  • Tools: JIRA, Confluence, Splunk, Salesforce, BMC Remedy, MS Project, Power BI
  • Knowledge transfer
  • Teamwork and collaboration
  • Process automation
  • Problem-solving

Certification

PMP (2025), PSM I (2025), ITIL V4 (2025), Agile Project Management (2025), AZ-900 (2025)

SELECTED CAREER IMPACT

  • Service Desk Optimisation: Freed 25% capacity for strategic projects by offshoring routine support tasks.
  • Change Management Maturity: Standardised impact assessments, cutting outages by 45%.
  • Incident Lifecycle Efficiency: Reduced SLA breaches by 35%, improving customer satisfaction.
  • Cost Savings: Achieved over 20% operating cost reduction YoY through automation.
  • Cost Management: Delivered cumulative cost savings across transformation programs through budget control, vendor negotiation, and operational efficiencies.

Timeline

Operational Process Expert

Orange Belgium
02.2024 - 02.2025

RAN Service Engineer

Nokia
12.2012 - 09.2023

RF Manager/Consultant

Airtel, Tata Docomo
09.2009 - 12.2012

RF Consultant

Multiple Operators
06.2005 - 08.2009

B-Tech - Electronics & Communications

UP Technical University
04.2001 -

MBA - Project Management

Sikkim Manipal University

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Gaurav SinghIT Project Manager