Cultural explorer with a passion for people, places, and perspectives
Gaetan BERTRAND
Strategic Operator | People-First Leader | Scale-Up Specialist
13 Rue Theodore Thiel
Summary
Driven by a passion for excellence and growth, I thrive in dynamic environments where strategy, empathy, and execution intersect. Known for versatility and a hands-on approach, I lead with connection, adapt quickly, and inspire teams to move initiatives forward. Whether driving projects or collaborating cross-functionally, I aim to create lasting, meaningful impact through thoughtful leadership and innovation.
Overview
18
18
years of professional experience
2
2
Languages
Work History
VP of Customer Experience
Salonkee (Scale-Up)
06.2023 - Current
- Grew the Customer Success department from a small team to nearly 30 people in under a year, leading structural changes and scaling operations across Support, CSM, and Implementation.
- Built the CSM team from scratch — then split it in two, creating focused tracks for Growth and Retention to better serve and expand our client base.
- Acted as a cross-functional connector, working closely with Sales, Product, and Ops to turn insights into action and align teams around the customer journey.
- Helped onboard new hires, built processes from the ground up, and used data to guide decisions — commercial, operational, and strategic.
Head of Business Development Performance
Satispay (Scale-Up)
07.2019 - 06.2023
- Led international expansion and launched new markets in France and Luxembourg, building and scaling Business Development teams.
- Oversaw sales performance across regions, coaching team members and driving continuous improvement.
- Introduced mentoring and retention initiatives to foster a collaborative and high-performing culture.
- Worked cross-functionally with HQ and regional teams to ensure alignment on strategy, operations, and market execution.
Global Business Development Manager
Algoreg (Startup)
06.2018 - 07.2019
- Collaborated with C-level leadership to design and manage global sales operations and processes.
- Built outbound sales pipelines for SaaS KYC solutions through cold calling, emailing, and lead generation.
- Delivered product demos, negotiated contracts, and closed deals based on tailored value propositions.
- Supported sales forecasting, planning, and budgeting, and represented the company at trade shows and industry events.
Business Development Manager
Brinks CompuSafe
01.2018 - 06.2018
- Led new business development for Luxembourg’s SME market, managing the full sales cycle from lead generation to deal closure.
- Developed tailored proposals and managed quotes, bids, and client negotiations.
- Delivered in-depth product expertise on CompuSafe solutions to support customer decision-making.
EMEA Business Development Manager
CaptainJet (Startup)
05.2017 - 01.2018
- Developed and executed sales and marketing strategies to grow market share and revenue.
- Engaged C-level stakeholders using a value-driven sales approach.
- Secured partnerships with private aviation operators to expand aircraft availability.
- Coordinated with operations teams to ensure a seamless client booking experience.
Insurance Sales Manager
Genesis Insurance Agency
12.2013 - 12.2016
- Led a sales and service team selling personal and commercial insurance products.
- Developed local marketing strategies and managed day-to-day agency operations.
- Collaborated with underwriting to secure coverage for clients.
Mortgage Loan Processor
PNC Bank
10.2012 - 12.2013
- Managed full loan cycle, from application to closing.
- Assessed risk, advised clients, and resolved delinquencies.
- Coordinated with underwriters to meet pipeline deadlines.
Territory Sales Manager
Enterprise Rent-A-Car Sales Division
11.2007 - 10.2012
- Led B2B and B2C sales team to exceed targets through tailored strategies and strong account management.
- Strengthened client loyalty and referral networks to drive cross-sell and upsell growth.
- Partnered with financial institutions to secure competitive financing solutions.
Skills
Customer-Centric Growth
Interests
Culinary enthusiast who enjoys everything from cooking to local food discoveries
Social connector who loves hosting meaningful gatherings and events
Timeline
VP of Customer Experience
Salonkee (Scale-Up)
06.2023 - Current
Head of Business Development Performance
Satispay (Scale-Up)
07.2019 - 06.2023
Global Business Development Manager
Algoreg (Startup)
06.2018 - 07.2019
Business Development Manager
Brinks CompuSafe
01.2018 - 06.2018
EMEA Business Development Manager
CaptainJet (Startup)
05.2017 - 01.2018
Insurance Sales Manager
Genesis Insurance Agency
12.2013 - 12.2016
Mortgage Loan Processor
PNC Bank
10.2012 - 12.2013
Territory Sales Manager
Enterprise Rent-A-Car Sales Division
11.2007 - 10.2012
Similar Profiles
Casey FigurskiCasey Figurski
Systems Technician at System Scale / Scale SystemsSystems Technician at System Scale / Scale Systems
Michael SwiatekMichael Swiatek
Production and Installation Manager at American Welding / American Scale CompanyProduction and Installation Manager at American Welding / American Scale Company
David LauterbachDavid Lauterbach
Senior Network Engineer at Meso Scale DiagnosticsSenior Network Engineer at Meso Scale Diagnostics
Asmae AmarghichAsmae Amarghich
Stage at Gestionnaire en agence de location de voitures -Rmrami Car-Stage at Gestionnaire en agence de location de voitures -Rmrami Car-
KIM SCHUMMERKIM SCHUMMER
TRAINING MANAGER at Luxair S.ATRAINING MANAGER at Luxair S.A