Cultural explorer with a passion for people, places, and perspectives
Gaetan BERTRAND
Strategic Operator | People-First Leader | Scale-Up Specialist
13 Rue Theodore Thiel
Summary
Driven by a passion for excellence and growth, I thrive in dynamic environments where strategy, empathy, and execution intersect. Known for versatility and a hands-on approach, I lead with connection, adapt quickly, and inspire teams to move initiatives forward. Whether driving projects or collaborating cross-functionally, I aim to create lasting, meaningful impact through thoughtful leadership and innovation.
Overview
18
18
years of professional experience
2
2
Languages
Work History
VP of Customer Experience
Salonkee (Scale-Up)
06.2023 - Current
- Grew the Customer Success department from a small team to nearly 30 people in under a year, leading structural changes and scaling operations across Support, CSM, and Implementation.
- Built the CSM team from scratch — then split it in two, creating focused tracks for Growth and Retention to better serve and expand our client base.
- Acted as a cross-functional connector, working closely with Sales, Product, and Ops to turn insights into action and align teams around the customer journey.
- Helped onboard new hires, built processes from the ground up, and used data to guide decisions — commercial, operational, and strategic.
Head of Business Development Performance
Satispay (Scale-Up)
07.2019 - 06.2023
- Led international expansion and launched new markets in France and Luxembourg, building and scaling Business Development teams.
- Oversaw sales performance across regions, coaching team members and driving continuous improvement.
- Introduced mentoring and retention initiatives to foster a collaborative and high-performing culture.
- Worked cross-functionally with HQ and regional teams to ensure alignment on strategy, operations, and market execution.
Global Business Development Manager
Algoreg (Startup)
06.2018 - 07.2019
- Collaborated with C-level leadership to design and manage global sales operations and processes.
- Built outbound sales pipelines for SaaS KYC solutions through cold calling, emailing, and lead generation.
- Delivered product demos, negotiated contracts, and closed deals based on tailored value propositions.
- Supported sales forecasting, planning, and budgeting, and represented the company at trade shows and industry events.
Business Development Manager
Brinks CompuSafe
01.2018 - 06.2018
- Led new business development for Luxembourg’s SME market, managing the full sales cycle from lead generation to deal closure.
- Developed tailored proposals and managed quotes, bids, and client negotiations.
- Delivered in-depth product expertise on CompuSafe solutions to support customer decision-making.
EMEA Business Development Manager
CaptainJet (Startup)
05.2017 - 01.2018
- Developed and executed sales and marketing strategies to grow market share and revenue.
- Engaged C-level stakeholders using a value-driven sales approach.
- Secured partnerships with private aviation operators to expand aircraft availability.
- Coordinated with operations teams to ensure a seamless client booking experience.
Insurance Sales Manager
Genesis Insurance Agency
12.2013 - 12.2016
- Led a sales and service team selling personal and commercial insurance products.
- Developed local marketing strategies and managed day-to-day agency operations.
- Collaborated with underwriting to secure coverage for clients.
Mortgage Loan Processor
PNC Bank
10.2012 - 12.2013
- Managed full loan cycle, from application to closing.
- Assessed risk, advised clients, and resolved delinquencies.
- Coordinated with underwriters to meet pipeline deadlines.
Territory Sales Manager
Enterprise Rent-A-Car Sales Division
11.2007 - 10.2012
- Led B2B and B2C sales team to exceed targets through tailored strategies and strong account management.
- Strengthened client loyalty and referral networks to drive cross-sell and upsell growth.
- Partnered with financial institutions to secure competitive financing solutions.
Skills
Customer-Centric Growth
Interests
Culinary enthusiast who enjoys everything from cooking to local food discoveries
Social connector who loves hosting meaningful gatherings and events
Timeline
VP of Customer Experience
Salonkee (Scale-Up)
06.2023 - Current
Head of Business Development Performance
Satispay (Scale-Up)
07.2019 - 06.2023
Global Business Development Manager
Algoreg (Startup)
06.2018 - 07.2019
Business Development Manager
Brinks CompuSafe
01.2018 - 06.2018
EMEA Business Development Manager
CaptainJet (Startup)
05.2017 - 01.2018
Insurance Sales Manager
Genesis Insurance Agency
12.2013 - 12.2016
Mortgage Loan Processor
PNC Bank
10.2012 - 12.2013
Territory Sales Manager
Enterprise Rent-A-Car Sales Division
11.2007 - 10.2012
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