Frederik Michel Bertaglia
Bazel
Summary
Driven by a results-focused approach, I leveraged my expertise in food safety and exceptional guest relations at Private Motor Yacht to enhance service quality and customer satisfaction. Collaborating effectively with teams, I consistently exceeded performance goals, demonstrating strong problem-solving abilities and attention to detail. My background includes a comprehensive 5-star Swiss education in hospitality, underscoring my commitment to excellence in every task. Organized Dining Room Attendant offering Number years of demonstrated success in food service environments. Highly skilled in providing excellent guest service and catering to seating preferences and special requests to foster customer satisfaction. Enthusiastic and personable with strong foundation of service industry expertise. Attentive Steward with Number years of experience and background in Industry. Friendly, helpful and engaged to plan ahead and always be organized. Successful at managing multiple tasks in fast-paced setting.
Overview
11
11
years of professional experience
1
1
Certification
Work History
Steward/deckhand
Private Motor Yacht
2024.04 - Current
- Performed thorough cleaning tasks after each shift, maintaining a spotless work area for colleagues and patrons alike.
- Supported banquet events by efficiently preparing tables, serving guests, and clearing dishes promptly after completion.
- Scraped, washed and efficiently restacked dishware, utensils, and glassware to keep kitchen ready for customer demands.
- Enhanced customer satisfaction by providing exceptional service and attending to passenger needs.
- Followed company safety and security policies and procedures when reporting maintenance needs and unsafe work conditions.
- Maintained swift pace of work to meet business demands for cleaning and supplies storage.
- Accepted opportunities to learn new skills, improve performance and cross-train for other positions.
- Promoted a culture of continuous improvement by actively seeking feedback from colleagues and supervisors to enhance service quality.
- Ensured cleanliness and sanitation of dining areas, adhering to strict hygiene standards for a healthy environment.
- Collaborated with team members to maintain smooth operations during high-traffic periods, minimizing wait times.
- Maintained accurate inventory management for food supplies and tableware, avoiding shortages or overstocking issues.
- Effectively communicated with team members regarding meal orders or special requests from passengers for streamlined service delivery.
- Tasked with removal of garbage and refuse, mopping and sweeping floors and washing walls.
- Collaborated with kitchen staff to ensure dietary restrictions were met, creating personalized meals when necessary.
- Displayed strong attention to detail when setting tables according to established guidelines and event themes.
- Handled challenging situations with tact and professionalism, resolving passenger complaints and concerns.
- Greeted guests and asked open-ended questions to help determine needs and offer options.
- Arranged tables and chairs for special occasions and events.
Straddle Carrier Operator
MSC
2014.01 - 2024.06
- Enhanced customer satisfaction by addressing and resolving service issues promptly and professionally.
- Collaborated with team members to meet and exceed performance goals consistently.
- Communicated customer complaints, requests, and feedback to company management for swift resolution.
- Achieved high levels of punctuality and reliability in meeting scheduled pick-up and delivery times.
Education
A2 Trading - Transportation And Materials Moving
Sint Lodenwijcksinstituut
Antwerpen 01.1988
Skills
Waiter , Bartender, Manager 5 star Swiss education
- Food safety knowledge
- Supply Restocking
- Silverware Polishing
- Guest Relations
- Health Code Compliance
- Customer Education
- Equipment Inspection
- Table setting expertise
- Clear Communication
- Safe Food Handling
- Teamwork and Collaboration
- Problem-Solving
- Attention to Detail
- Flexible Schedule
- Quality Control
- Table setup
- Dining room organization
- Team Leadership
- Decision-Making
- Language Fluency
- Beverage Preparation
- Table layout
- Service Bar Restocking
- Beverage Making and Delivery
Certification
STCW 95
Languages
Dutch
Bilingual or Proficient (C2)
English
Bilingual or Proficient (C2)
French
Bilingual or Proficient (C2)
Italian
Advanced (C1)
Spanish
Beginner (A1)
Timeline
Steward/deckhand
Private Motor Yacht
2024.04 - Current
Straddle Carrier Operator
MSC
2014.01 - 2024.06
A2 Trading - Transportation And Materials Moving
Sint Lodenwijcksinstituut
STCW 95
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