Frederik Smeets
Leuven
Summary
I am a fast learner and highly skilled in building and maintaining client relationships, identifying client needs, and providing exceptional customer service through my experience in the private sector. I am adaptable and enthusiastic, looking to use my transferable skills from the sales and customer service industry to deliver measurable results in a new industry. Throughout the years, I have kept a passion for travelling and witnessing the different cultures in the world, as such, I have always made time to travel. I have visited many different countries, not only in my free time, but also as part of my work in sales. As travelling and working long hours was part of my routine, I have learned to keep calm under pressure and deal with stressful situations without the client noticing, I believe this is a very important skill which I will be able to apply in a future role. As I have also worked in a bars, on top of the private business sector, I have gotten used to working irregular hours and different schedules depending on the needs and availabilities of the companies. This is also a valuable skill I believe I will be able to take over. Having worked in these two different and large domains, I have acquired a versatile skillset which I would love to have the opportunity to apply in this new direction for my career. I am a very motivated and determined person with a drive to better myself, and with that would love to take up this new challenge
Overview
20
20
years of professional experience
Work History
Business Developer
Planity
07.2024 - Current
- Promotion of Planity's on-line reservation tool.
- Generating new business within the beauty and wellness sector.
- Installation and training of the Planity tool.
- Training of junior business developers.
- Participation at fairs and events.
Co-Owner
Bar Picasso
01.2023 - 01.2024
- Efficiently managed overall operations, including supplier negotiations, HR tasks, and monthly staff planning
- Orchestrated successful events and promotions, ensuring seamless organisation and execution
- Oversaw order placement and implemented effective stock management strategies
- Actively engaged in day-to-day floor operations to uphold quality standards
- Played a key role in public relations initiatives, enhancing the company's reputation and stakeholder relationships
Owner
PHI Consulting
01.2018 - 01.2024
- Provided comprehensive oversight of office and project furnishings from start to finish
- Streamlined logistics organisation to ensure efficient operations
- Managed installation teams and subcontractors for renovation projects
- Conducted thorough project follow-up post-delivery to ensure client satisfaction
- Organised after-sales service activities to address any issues promptly
- Offered ergonomic consultancy services for both administrative and industrial sectors, enhancing workspace efficiency and employee wellbeing
Project Manager
Meyer
01.2016 - 01.2018
- Led direct sales initiatives, focusing on stationary and office furniture
- Managed administrative tasks related to sales, including documentation preparation and tender calls
- Built strong customer relationships to drive repeat business and referrals
- Provided comprehensive oversight of office and project furnishings from procurement to delivery
- Streamlined logistics operations to ensure timely and efficient delivery
- Conducted thorough post-delivery project follow-up to ensure client satisfaction
- Organised after-sales service activities to address any issues promptly
- Offered ergonomic consultancy services for both administrative and industrial sectors to optimise workspace efficiency and employee wellbeing
Project Manager
Alternativ
01.2014 - 01.2015
- Provided comprehensive oversight of office and project furnishings from start to finish
- Streamlined logistics organisation to ensure efficient operations
- Managed installation teams and subcontractors for renovation projects
- Conducted thorough project follow-up post-delivery to ensure client satisfaction
- Organised after-sales service activities to address any issues promptly
- Offered ergonomic consultancy services for both administrative and industrial sectors, enhancing workspace efficiency and employee wellbeing
Project Manager
Benjo
01.2011 - 01.2014
- Provided comprehensive oversight of office and project furnishings from start to finish
- Streamlined logistics organisation to ensure efficient operations
- Managed installation teams and subcontractors for renovation projects
- Conducted thorough project follow-up post-delivery to ensure client satisfaction
- Organised after-sales service activities to address any issues promptly
- Offered ergonomic consultancy services for both administrative and industrial sectors, enhancing workspace efficiency and employee wellbeing
Key Account Manager
Giroflex
01.2010 - 01.2011
- Managed input and tracking of orders throughout the sales process
- Oversaw logistics operations including delivery, assembly, and aftersales service
- Acted as the single point of contact (SPOC) for big-sized designated customers, which were the top 10 clients of Giroflex, such as NATO, Belgacom, and Crelan, ensuring their needs were met effectively and efficiently
Junior Sales
Giroflex
01.2009 - 01.2010
- Managed input and tracking of orders throughout the sales process
- Oversaw logistics operations including delivery, assembly, and aftersales service
- Acted as the single point of contact (SPOC) for medium-sized designated customers, ensuring their needs were met effectively and efficiently
Customer Relations
Giroflex
01.2008 - 01.2009
- Managed input and tracking of orders throughout the sales process
- Oversaw logistics operations including delivery, assembly, and aftersales service
- Acted as the single point of contact (SPOC) for small-sized designated customers, ensuring their needs were met effectively and efficiently
Delivery and Assembly
Buro Project
01.2007 - 01.2008
- Managed delivery and assembly of office furniture for both private customers and companies
- Liaising with suppliers and partners to ensure smooth operations
- Creating weekly plans and overseeing logistics arrangements
- Conducting maintenance checks on equipment and vehicles
- Receiving and inspecting delivered goods
- Direct communication with end users to address their needs
- Providing estimates for proposed setup plans and making on-site adjustments in consultation with end users
- Offering after-sales service to ensure customer satisfaction
Manager
Ron Blacks International Pub
01.2005 - 01.2007
- Overall management of operations
- Negotiating with suppliers
- Handling HR duties
- Creating monthly staff schedules
- Organising events and promotions
- Managing order placement and stock
- Actively participating in daily floor operations
- Conducting public relations activities to enhance the venue's image
Education
High school or equivalent - Political and Social Sciences
Catholic Highschool Leuven
01.2005
Bachelor's Degree - Human Sciences
Catholic University Leuven
01.2004
High school or equivalent - Latin Sciences
Holy Trinity College
01.2001
High school or equivalent -
Don Bosco College
01.1998
Skills
- Strong Problem Solving Skills
- Attention to Detail
- Outstanding Customer Service
- Calm under Pressure
- Team Collaboration
- Effective Communication
- Microsoft Office
- Customer Relationship Management
- Sales Management
- Sales Relationship Management
- Problem Solving
- Strategic Thinking
- Communication Skills
- Conflict Resolution
- Time Management
- Project Planning
- Project Management
- Critical Thinking
- Efficient
- Adaptability
- Result-oriented
- Organisational and Managerial Skills
Languages
Dutch
French
English
German
Spanish
References
- Nancy Debecker, Commercial Director, Giroflex, 01/01/08, 12/31/11, name.surname@email.com
- Johan Mattheus, CEO, Benjo Group, 01/01/11, 12/31/13, name.surname@email.com
- Eric Possemiers, CEO, Meyer, 01/01/16, 12/31/18, name.surname@email.com
Personal Information
- Gender: Male
- Nationality: Belgian
Timeline
Business Developer
Planity
07.2024 - Current
Co-Owner
Bar Picasso
01.2023 - 01.2024
Owner
PHI Consulting
01.2018 - 01.2024
Project Manager
Meyer
01.2016 - 01.2018
Project Manager
Alternativ
01.2014 - 01.2015
Project Manager
Benjo
01.2011 - 01.2014
Key Account Manager
Giroflex
01.2010 - 01.2011
Junior Sales
Giroflex
01.2009 - 01.2010
Customer Relations
Giroflex
01.2008 - 01.2009
Delivery and Assembly
Buro Project
01.2007 - 01.2008
Manager
Ron Blacks International Pub
01.2005 - 01.2007
Bachelor's Degree - Human Sciences
Catholic University Leuven
High school or equivalent - Latin Sciences
Holy Trinity College
High school or equivalent -
Don Bosco College
High school or equivalent - Political and Social Sciences
Catholic Highschool Leuven
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